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Work History

Jan 2019Present

Customer Service Representative - Order Management and Invoice Management Portugal Fuels

BP

Manage invoices dispute and checking the process end-to-end to find the cause

Daily control on the invoiced prices

Daily report invoice certification

Manage invoice dispute avoiding

Create invoices, credit notes and debit notes

Manage customers order requests and doing a follow up until the process is finish

Continues interactions with customer, terminals and BP Departments (logistics, sales and planners )

Daily order accuracy and quality control 

Deliver  daily, weekly and monthly team and customer specific reports

Create and manage files to improve the efficiency of the team tasks

Create Power BI reports to simplify Microsoft Excel and SAP data

Dez 2017Jan 2019

Customer Service Representative - Order Management Portugal Fuels

BP 

Manage customers order requests and doing a follow up until the process is finish

Continues interactions with customer, terminals and BP Departments (logistics, sales and planners )

Daily order accuracy and quality control 

Deliver  daily, weekly and monthly team and customer specific reports

Create and manage files to improve the efficiency of the team tasks

Create Power BI reports to simplify Microsoft Excel and SAP data

Apr 2017Nov 2017

Administrative Manager

Group SLYou - Depilclub Portugal

Develop new processes to increase labor efficiency

Create and maintain various reports and control sheets using  Microsoft Excel

Track inventory and research discrepancies

Follow up and track clients for both positive and negative feedback

Order all equipment's and supplies for both vehicles and Laser machines

Act as a liaison among the staff and the board of directors

Manage daily activities of office as well as company wide projects and activities 

Feb 2015Apr - 2017

Team Leader 

Santini

Customer relationship

Sales specialist 

Customer support

Quality Control of Products

Stock Control

Managing a team of 3 people

Jul 2014Feb 2015

Sales Specialist / Team Leader

Gas Natural Fenosa

Conduct energy contracts for the business market

Managing sales portfolio 

Sales Junior for corporations

Market Research 

Jan 2014Jan 2015

Students union's Vice President

AEISCAP

Events organizer national and regional:

Administrative Tasks

Accountancy Reporting

Education

Aug 2008Jul 2015

Administrative Assistance Translation

School of Accounting and Administration of Porto

Coordination Technical Services and Communications Offices;
Organization of  International Events ;
Translation in Public Institutions, Private and Translation Offices;
Review and copy editing;
Interpretation in Public and Private Institutions;
Intercultural Mediation in National and International Organizations;
Public Administration.

Sep 1999Jun 2008

Carolina Michaelis High School

10th to 12th Course of Sport and Physical Education

Relevant Marks

20132015

Organization and Participation on AEISCAP Lan Qualifier 

e-University League

- League of Legends; CS:GO; HearthStone and Starcraft II: Heart of Swarm tournaments

20092014

Organizing Committee ISCULTURAP

AEISCAP

Logistics, event communications, recruitment of students to commission, reception and monitoring of teachers and speakers.

20102011

Administrative Assistance Translation Course Committee 

ISCAP

Organization Management Assistants Course lecture series; 
Connection between students and teachers of Administrative Assistance Translation