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MED Riadh Hamdi

My real strength is to analyze thing before to do it, organize it to avoid any mistake that could make the failure. I'm a skilled IT engineer with more than 10 years in implementing IT projects especially in infrastructure administration and software development. Seeking a position to develop my IT level and give efficiency and performance to my future work company.

Skills

IT Operations

IT Operations Management, IT Service Delivery, Application support.

Change and incident management.

Project Management

Leadership, teamwork, good communication with clients and co-workers.

Highly motivated person, initiator and multi-tasker.

IT Infrastructure

Infrastructure Management, Virtulatization and Cloud Computing.

Software development

Agile Methodolgy, solid design and best coding practises.

English / French / Arabic

High communication skills.

Work History

Oct 2016Present

IT Operations Manager

IP-LABEL

- Leading the IT operations team of Tunis Office including managing resources and planning projects.

- Ensure that IT operations are in accordance with reference industry standards such as ITIL.

- Setup the Infrastructure design to ensure that availability planning, service continuity, change management and supplier management procedures are in place to achieve operational stability.

- Provide day-to-day operations support for operational Unix and Windows servers including monitoring and upgrade.

- Investigate, diagnose and resolve system and network problems using available tools like Nagios and Zabbix.

- Define the 24X7 schedule of the IT Operations team to ensure providing service as per the SLA.

-  Evaluate vendor proposals, provide technical recommendations and review the IT supplier contracts.

- Maintain accurate and up-to-date technical documentation related to operational requirement and release management plan.

- Setup a new group of Unix and Windows servers to support additional requirements of customers.

Dec 2014Sep 2016

IT Operations Manager

ADAMING GROUP

-  Manage the IT operations team including planning projects and managing resources.

-  Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals.

- Managing application operations based on ITIL.

-  Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner.

-  Provide support for data retention/recovery and production job schedule environments.

-  Analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.

-  Keep current with the latest technologies.

-  Practice asset management for IT hardware, software, and equipment.

-  Coordinate with Business Unit Managers for new requirements and changes in the setup.

-  Implement new process and give assistance to project's team to increase software's consistency and quality.

-  Manage and execute software Release builds and deployments for Java applications in all environments.

-  Review and optimize Development’s designs to ensure applications are running correctly when be in production.

-  Evaluate vendor proposals, provide technical recommendations and review the IT supplier contracts.

-  Provide solutions and recommendations to end users.

-  Maintain the documentation for application integration.

-  Setup a cluster solution for Squid proxy.

-  Create and maintain a solution coded by PowerShell to backup the end users's data.

- Maintain the release process using Jenkins and Puppet.

-  Manage the active directory master and slave server.

-  Analyze and prepare all technical steps to ensure migration of servers and services.

- Follow standard procedures to secure applications in production servers.

- Prepare the application's environment in Microdoft Azure Cloud.

- Setup a VCentre solution for virtual servers to improve availability and performance.

Jun 2013Nov 2014

IT Project Manager

CONAXON

- Manage Web projects using Agile methodology.

- Analyze projects requirements.

- Plan tasks and make assistance for developers team.

- Develop web solutions using PHP, Symfony2, Yii and Elgg.

- Follow quality assurance by designing test routines.

- Administrate Linux and Windows servers of test and production environments.

- Administrate and optimize DB servers such as Mysql and DB2.

- Design and develop SOCIAVITA platform for voluntary associations, the platform offers all
Facebook features, also project spaces, videoconferencing, campaign management
Marketing, ...

- Setup CALLISTO application, is a BI solution to help managers of distribution's industry and supermarkets in their activities.

Mars 2011Apr 2013

IT Operations Manager

EDATIS 

- Manage the Operations team including plan tasks and assist team members.

- Administrate and monitor more than 100 Redhat and Debian servers including system, db servers and web servers.

- Investigate, diagnose and resolve system and network problems using available tools like Nagios and Zabbix.

- Secure applications in production servers.

- Manage and execute software release builds and deployments for PHP and Perl applications in all environments.

- Ensure the DevOps process by administrate Hudson, deploy patch and manage versioning system tools.

- Ensure the procedures for migrate the whole infrastructure from/to datacenters.

- Maintain Dialog platform by resolving technical problems and bugs.

- Setup a new process based on ITIL to manage the deployment operations and incidents for both test and production environments.

- Create and run patch Shell, Python and Perl scripts to optimize functional needs.

- Support the customers for their requests.

- Keep current with the latest technologies.

Feb 2009Feb 2011

IT Operations Engineer

EDATIS

- Administrate and monitor 100 Redhat and Debian servers including system, db servers and web servers.

- Setup monitoring procedures to be proactive in identifying and preventing potential problems.

- Support the customers for their requests.

- Execute software release builds and deployments for PHP and Perl applications in all environments.

- Ensure the procedures for migrate the whole infrastructure from/to datacenters.

- Ensure the DevOps process by administrate Hudson, deploy patch and manage versioning system tools.

- Setup a new project to administrate FTP server.

- Setup a new project to manage source data file of MySQL DB server.

- Improve performance and response time for production and test servers.

- Keep current with the latest technologies.

Aug 2006Jan 2009

IT Support Engineer / Analyst Developer 

EDATIS

- Develop and maintain features on Dialog the EDATIS's platform for customers AirFrance, 20 minutes, Regus and RandStad.

- Design and develop a new CRM software to manage customers requests.

- Debug and resolving coding issues based on PHP, Perl and JavaScript technologies.

- Migrate the platform to new functional requirements and follow steps to valid tests routines based on ISTQB standard.

- Create and update technical and functional documentations.

- Support levels 1 and 2 for customers and internal users around Dialog platform

Technical Qualifications

- Standards : IT Operations Management, IT Project Management, IT Service Management, ITIL and Agile methodology.

- System and Network :Linux Redhat and Debian servers, Windows server, Microsoft Azure, VMWare, Networking, LAN/WAN, Monitoring, Nagios and Zabbix.

- DevOps : Puppet, Jenkins, Maven, Ant, Nexus, Svn, Git and Cvs.

- DataBase : Oracle, MySQL, SQL Server, Postgresql and PL/SQL.

- Laguages : PHP, Perl, Python, J2ee, Shell Scripting and C.

- Web Servers :Apache, IIS, Tomcat, JBoss and Ngnix.

- Frameworks : Elgg, Symfony and Zend.

Education

Sep 2008Jun 2012

Engineer Diploma

Private Higher School of Computer Science and Technology (ESPRIT)

(Information Technology)

Sep 2003Jun 2006

Certificate

Higher Institute of Computer Science(ISI)

(Information Technology)