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MOHAMED Riadh Hamdi

My real strength is to analyze thing before to do it, organize it to avoid any mistake that could make the failure. I'm a skilled IT engineer with more than 10 years in IT operations, seeking a position to develop my IT level and give efficiency and performance to my future work company.

Skills

IT Operations

IT Operations Management, IT Service Delivery, Application support.

Change and incident management.

Project Management

Leadership, teamwork, good communication with clients and co-workers.

Highly motivated person, initiator and multi-tasker.

IT Infrastructure

Infrastructure Management, Virtulatization and Cloud Computing.

Software development

Agile Methodolgy, solid design and best coding practises.

English / French / Arabic

High communication skills.

Work History

Dec 2016Present

IT Operations Manager

IP-LABEL

- Leading the IT operations team of Tunis Office including managing resources and planning projects.

- Ensure that all IT operations including incidents, changes, problems, releases , and Continual Service Improvement are in accordance with reference industry standards such as ITIL V3.

- Setup the IT Infrastructure design to ensure that availability planning, service continuity, change management and supplier management procedures are in place to achieve operational stability.

- Leading the 24X7 operations project and schedule to ensure providing services as per the SLA.

- Provide day-to-day operations support for operational Unix and Windows servers including monitoring and upgrade.

- Investigate, diagnose and resolve IT operations issues to mitigate risks and problems using   available tools and procedures.

- Organize weekly operations meetings with others company's offices for services improvements.

- Evaluate vendor proposals, provide technical recommendations and review the IT supplier contracts.

- Work on a large number of Microsoft products like Office 365, Windows 2008 and 2012 Servers.

- Support and maintenance of Servers (physical and virtual), Storage and backup infrastructure, Application Servers, Cloud environments and Network & Security platforms.

- Oracle database SQL and administration.

- Administrate Xen Citrix and VmWare servers.

- Maintain accurate and up-to-date technical documentation related to operational requirement and release management plan.

- Share knowledge between the team members

- Setup a new group of Unix and Windows servers to support additional requirements of customers.

- Participating on hiring new members of the team.

Dec 2014Nov 2016

IT Operations Manager

ADAMING GROUP

-  Manage the IT operations team including planning projects and managing resources.

-  Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals.

- Managing application operations based on ITIL V3.

-  Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner to ensure the OLA.

-  Provide support for data retention/recovery and production job schedule environments.

-  Analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.

-  Keep current with the latest technologies.

-  Practice asset management for IT hardware, software, and equipments.

-  Coordinate with Business Unit Managers for new requirements and changes in the setup.

-  Implement new process and give assistance to project's team to increase software's consistency and quality.

-  Manage and execute software Release builds and deployments for Java applications in all environments.

-  Review and optimize Development’s designs to ensure applications are running correctly when be in production.

-  Evaluate vendor proposals, provide technical recommendations and review the IT supplier contracts.

-  Provide solutions and recommendations to end users.

- Support and maintenance of Servers (physical and virtual), Storage and backup infrastructure, Application Servers, Cloud environments and Network & Security platforms.

-  Setup a cluster solution for Squid proxy.

-  Create and maintain a solution coded by PowerShell to backup the end users's data.

- Maintain the release process using Jenkins and Puppet.

-  Manage the active directory master and slave server.

-  Analyze and prepare all technical steps to ensure migration of servers and services.

- Follow standard procedures to secure applications in production servers.

- Prepare the application's environment in Microsoft Azure Cloud.

- Setup a VCentre solution for virtual servers to improve availability and performance.

Jun 2013Nov 2014

IT Project Manager

CONAXON

- Work with Project Sponsors and Business stakeholders to understand and document project objectives and requirements.

- Facilitate regular project meetings and follow up with team members to focus on business and operational requirements.

- Manage Web projects using Agile methodology.

- Plan tasks and make assistance for developers team.

- Work with the Operations team to understand and document the IT infrastructure & technical requirements and ensure security, capacity and DR planning are considered as part of the project.

- Develop web solutions using tecbnologies such as PHP, Symfony2, Yii and Elgg.

- Develop User Acceptance test plans and strategy to ensure solutions meet the customers' expectations based ISTQB standards.

- Maintain accurate and up-to-date technical documentations related to release management plan.

- Administrate Linux and Windows servers of test and production environments.

- Administrate and optimize DB servers such as Mysql and DB2.

- Design and develop SOCIAVITA platform for voluntary associations, the platform offers all
Facebook features, also project spaces, videoconferencing, campaign management
Marketing, ...

- Setup CALLISTO application, is a BI solution to help managers of distribution's industry and supermarkets in their activities.

Jan 2012Apr 2013

IT Operations Manager

EDATIS 

- Manage the Operations team including plan tasks and assist team members.

- Ensure that all IT operations are in accordance with reference industry standards such as ITIL V3.

- Administrate and monitor more than 100 Redhat and Debian servers including system, db servers and web servers.

- Investigate, diagnose and resolve system and network problems using available tools like Nagios and Zabbix.

- Secure applications in production servers.

- Manage and execute software release builds and deployments for PHP and Perl applications in all environments.

- Ensure the DevOps process by administrate tools, deploy patch and manage versioning system tools.

- Ensure the procedures for migrate the whole infrastructure from/to datacenters.

- Maintain Dialog platform by resolving technical problems and bugs.

- Setup a new process based on ITIL to manage the deployment operations and incidents for both test and production environments.

- Create and run patch Shell, Python and Perl scripts to optimize functional needs.

- Support the customers for their requests.

- Keep current with the latest technologies.

Feb 2009Dec 2011

IT Operations Engineer

EDATIS

- Administrate and monitor 100 Redhat and Debian servers including system, db servers and web servers.

- Setup monitoring procedures to be proactive in identifying and preventing potential problems.

- Monitoring environments and resolving any alerts at an early stage.

- Support the customers for their requests.

- Execute software release builds and deployments for PHP and Perl applications in production environments.

- Ensure the procedures for migrate the whole infrastructure from/to datacenters.

- Ensure the DevOps process by administrate Hudson, deploy patch and manage versioning system tools.

- Setup a new project to administrate FTP server.

- Setup a new project to manage source data file of MySQL DB server.

- Improve performance and response time for production and test servers.

- Keep current with the latest technologies.

Aug 2006Jan 2009

IT Support Engineer / Analyst Developer 

EDATIS

- Problem solving and logical troubleshooting of all technical issues.

- Follow all technicals incidents and make sure to be resolved through a standard process.

- Support levels 1 and 2 for customers and internal users around Dialog platform.

- Develop and maintain features on Dialog the EDATIS's platform for customers such as  AirFrance, 20 minutes, Regus and RandStad.

- Design and develop a new CRM software to manage customers requests.

- Debug and resolving coding issues based on PHP, Perl and JavaScript technologies.

- Migrate the platform to new functional requirements and follow steps to valid tests routines based on ISTQB standard.

- Maintain accurate and up-to-date technical documentations related to support plan.

Qualifications

- Standards : IT Operations Management, IT Project Management, IT Service Management, ITIL and Agile methodology.

- System and Network :Linux Redhat and Debian servers, Windows server, Microsoft Azure, VMWare, Networking, LAN/WAN, Monitoring, Nagios and Zabbix.

- DevOps : Puppet, Jenkins, Maven, Ant, Nexus, Svn, Git and Cvs.

- DataBase : Oracle, MySQL, SQL Server, Postgresql and PL/SQL.

- Laguages : PHP, Perl, Python, J2ee, Shell Scripting and C.

- Web Servers :Apache, IIS, Tomcat, JBoss and Ngnix.

- Frameworks : Elgg, Symfony and Zend.

Education

Sep 2008Jun 2012

Engineer Diploma

Private Higher School of Computer Science and Technology (ESPRIT)

(Information Technology)

Sep 2003Jun 2006

Certificate

Higher Institute of Computer Science(ISI)

(Information Technology)