• Cape Town 11

Riaan Groenewald

Work History

Work History

Manager

Proactively
Managing customer satisfaction and retention Providing advice and support to customers and colleagues To manage credit and portfolio risk with support from RCES To manage own career and personal development Income growth and customer acquisition: Maintain and grow portfolio value(income) in line with agreed targets by: Actively and professionally looking for new and improved ways to recruit start up customers-via own efforts or by building effective networks with other areas in the bank or external agencies. Act as the primary branch point of contact for new/prospective Start up business. Identify sales and service opportunities with existing customers and expand assigned portfolios through product optimization and profitable cross selling Actively participate in all sales campaigns, aiming to achieve and exceed all individual and team targets Regularly review value and complexity of customers within portfolio and migrate any high value customers to Relationship Managers where appropriate. Customer retention and satisfaction: To take full responsibility for customers satisfaction within the assigned portfolio by improving customer satisfaction standards Focus on understanding the needs of Small Business customers, with a specific focus on Start-ups

Part Time Teller Supervisor

Corporate
Part Time Teller Supervisor

Business Manager

Nov 2013 - Present
Nedbank Business Bank Tygerberg
NAME OF FIRM: Winelands CURRENT POSITION: Business Manager: Franchising PERIOD OF EMPLOYMENT: DUTIES & RESPONSIBILITIES: Manage and deepen Bank's relationships with clients: Develop and maintain in-depth knowledge of clients' business and industry as well as clients' personal situation; Set the rules of engagement with clients for the CST Conduct relevant client visits and provide entertainment; Orchestrate any interaction between other parties(e.g. CM, product specialists) and clients Deepen Nedbank's share of the wallet through cross selling: Proactively identify clients' needs or react to expressed needs; Develop appropriate solutions to identified financial needs; Orchestrate appropriate specialist interaction with clients(e.g. complex products and processes or where legal requirements necessitates); Prepare and deliver written or verbal proposals; Negotiate and conclude the deals and collect relevant documentation; Handover for implementation to Services Manager

Manager

Nov 2006 - Jan 2009
ABSA Small Business Heerengracht
NAME OF FIRM: PERIOD OF EMPLOYMENT: POSITION HELD: Small Business Manager DUTIES & RESPONSIBILITIES: To manage a large portfolio(600-700 Clients) of lower and start up Small Business customers by: Achieve challenging sales and income targets The recruitment of start up business and supporting their growth and development Proactively cross-selling products to existing customers

Officer

Aug 2006 - Oct 2006
ABSA Small Business Goodwood
NAME OF FIRM: PERIOD OF EMPLOYMENT: (Contract) POSITION HELD: Commercial Property Finance Compliance Banker/Officer DUTIES & RESPONSIBILITIES: To facilitate, coordinate and action the CPF Mortgage loan registration and payments process by ensuring deal compliance with credit approval terms and

Officer

Jun 2006 - Jul 2006
ABSA Private Bank Claremont
NAME OF FIRM: PERIOD OF EMPLOYMENT: (Contract) POSITION HELD: Securities Purifications Officer(project) DUTIES & RESPONSIBILITIES: Identify faulty securities/collateral of High Nett Worth Private Bank Clients and to ensure that security department prepare new security documentations. Setup appointment with Private Bank Clients at their premises to sign and validate new security documentation. Good understanding and knowledge of Credit necessary.

External Sales Representative

Jan 2006 - May 2006
TOCO LIFTING
NAME OF FIRM: PERIOD OF EMPLOYMENT: POSITION HELD: External Sales Representative DUTIES & RESPONSIBILITIES: Front office role with client contact levels through one on one interactions and meetings. Growing the book through new client acquisition Market to existing client base Exceeding monthly targets Deliver and maintain excellent clientservice to new and existing clients. REASON FOR LEAVING: Contract expired

Manager

Feb 2004 - Nov 2005
ABCO FINANCIAL SERVICES(MICRO LOANS)
PERIOD OF EMPLOYMENT:-Owner and Manager DUTIES & RESPONSIBILITIES: Sales and marketing Approval of micro loanapplications Risk Management: Minimize bad debt Budget control Calculation of V.A. T. Bookkeeping on Pastel 5.2 up to Trial Balance REASON FOR LEAVING:-CLOSED BUSINESS

Manager

Feb 2004 - Nov 2005
BEE GEE'S SPORTS PUB
PERIOD OF EMPLOYMENT:-Owner and Manager DUTIES & RESPONSIBILITIES: Stock control Marketing Budget control Management of staff Calculation of V.A. T. Bookkeeping on Pastel 5.2 to Trial Balance Overall Management of REASON FOR LEAVING:-BUSINESS SOLD

Credit Analyst

Sep 2000 - Dec 2003
ABSA Bank
Credit Analyst(NAME OF FIRM: Credit Department PERIOD OF EMPLOYMENT: POSITIONS HELD: Business Bank Monitoring & Control: Senior Team Member(credit manager) (Credit Mandated Official) Duties & Responsibilities Motivate credit applications and grant deals in accordance with ABSA policy and within mandate level; provide Portfolio Managers with the relevant credit support to ensure that a customer focus is maintained; assess pay/no pay motivations and motivate the appropriate excesses. Assess more difficult referrals, include contacting the customer; manage out of order accounts develop specific strategies for customers in order to rectify out of order accounts; restructure specific accounts that are “ out of order”; monitor customer accounts timeously and in accordance with specific policies; adhere to ABSA Credit Model and Service Level Agreements that have been defined; attend meetings with the customer Portfolio Managers at the branches when required. Developmental:-Act as coach and mentor for the Credit analysts and Credit clerks Contribute to individual and team performance management requirements; Contribute to the development of all Team Members and the achievements of their objects LENGTH OF SERVICE: 5 Years 3 Months REASON FOR LEAVING: Resigned-Started own business

Credit Analyst

Sep 1998 - Sep 2000
ABSA Bank
NAME OF FIRM: Credit Department PERIOD OF EMPLOYMENT: POSITIONS HELD: Credit Analyst(Retail)

Teller

May 1996 - Sep 1998
Trustbank
NAME OF FIRM: Claremont PERIOD OF EMPLOYMENT: DUTIES: Operations:-Teller

Education

Education

Diploma

The Institute

B.Technology

2015 - 2016
Cape Peninsula University Of Technology

Diploma

2011
Milpark Business School

2011
Moonstone

National Certificate

2009
Milpark Business School

Text Section

OBJECTIVE STATEMENT