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PERFORMANCE. PRODUCTS. PROJECTS. PEOPLE. A professional, proactive and articulate technology partner with exceptional product and service management skills. * 10 years experience contributing to the success of global business initiatives. * Entrepreneurial creativity to concept product innovations and best-in-class professional services * Results-oriented product design & development focused on creating value for enterprise clients * Proven leadership to champion talented and coordinated teams * Interpersonal skills to build strategic relationships & drive innovative strategies and plans across numerous business units * Successful planning and execution of complex projects

Work experience

Aug 2004Feb 2009

Global Concept Owner, HR Learning & Development

Drove learning content, process and tool lifecycle from strategic planning to implementation and led the timely delivery of learning services for 65,000 employees, 5 key business units, & 100+ consultants in 15+ countries. .

  • Led strategic direction of Nokia's global L&D service team and in developing global solutions with local application for specified regions. ­
  • Supported development of solutions in Nokia's global Develop & Perform product team, including talent development processes and tools: objective setting, performance reviews, succession planning, competency models, competence and skill assessments, 360 degree feedback, personal and team development plans, career learning paths, onboarding & induction programs.
  • Partnered with HR to determine best practices to identify capability requirements, develop capability plans and deliver development strategies.
  • Led global and local implementation of professional development programs for HR, IT, and R&D.
  • Aligned a 5-year L&D technology roadmap, development plans and deployment plans with the HR/IT product and service strategy.
  • Drove the product & vendor selection process resulting in best-in-class products & improved development costs with strategic vendor. Also managed global and local vendor relationships to deliver development solutions that addressed unique requirements (translation, localization etc)
  • Designed and deployed a global LMS for 65,000 employees that improved access to learning and development opportunities. Also deployed technology solutions to support mobile and social learning, e-learning and virtual events. LMS product launch strategy included information sessions, demos, discussion forums, email notices, key message campaigns, introduction videos, and training to employees, consultants, and support personnel.
  • Steered global L&D capability forums and social learning networks, consulted learning consultants on best practices and participated in external L&D forums.
  • Kept annual maintenance cost to €1.5 million budget as interface and escalation path between HR & IT on product issues and development. Ensured service performance met SLA of 95% reliability with effective product support and maintenance.
  • Strengthened stakeholder engagement with clear communications and change plans. Regular evaluation of opportunities to expand product initiatives and report on product performance. 
2002Aug 2004

Manager, Product Data Management (PDM)

Managed performance of 10 direct reports in providing PDM services for lifecycle of 50+ mobile phone product programs.

  • Delivered quality PDM services that passed review by agreed milestones. .
  • Improved service efficiency and product quality in R&D product creation through renewal of PDM processes.
  • Steered Americas R&D data migration and system testing for readiness acceptance of global PDM system.
  • Supported R&D community successful launch of global PDM system by facilitating classroom and virtual training sessions, train-the-trainer sessions, product demos, and offering 1st & 2nd tier product support services & performance support materials.. 

Competence Manager, Product Information & Learning Solutions

Led a highly competent team of 10 direct reports in managing product information & training development projects with outsourced service providers.

  • Reduced development costs 30% through effective negotiation of project orders with strategic partners.
  • Coached and trained team to understand and successfully implement the new strategic collaboration processes.

Project Manager/Sr. Technical Writer

Directed a skilled collaborative writing team in three countries.

  • On-time delivery of quality product documentation for first introduction of Nokia UltraSite base station to the market.
  • Established writing standards and guidelines that improved documentation quality and new review processes for improved coordination and communication with product programs.