PERFORMANCE. PRODUCTS. PROJECTS. PEOPLE. A professional, proactive and articulate technology partner with exceptional product and service management skills. * 10 years experience contributing to the success of global business initiatives. * Entrepreneurial creativity to concept product innovations and best-in-class professional services * Results-oriented product design & development focused on creating value for enterprise clients * Proven leadership to champion talented and coordinated teams * Interpersonal skills to build strategic relationships & drive innovative strategies and plans across numerous business units * Successful planning and execution of complex projects

Work experience

Work experience

Aug 2004 - Feb 2009

Global Concept Owner, HR Learning & Development

Drove learning content, process and tool lifecycle from strategic planning to implementation and led the timely delivery of learning services for 65,000 employees, 5 key business units, & 100+ consultants in 15+ countries. .

  • Led strategic direction of Nokia's global L&D service team and in developing global solutions with local application for specified regions. ­
  • Supported development of solutions in Nokia's global Develop & Perform product team, including talent development processes and tools: objective setting, performance reviews, succession planning, competency models, competence and skill assessments, 360 degree feedback, personal and team development plans, career learning paths, onboarding & induction programs.
  • Partnered with HR to determine best practices to identify capability requirements, develop capability plans and deliver development strategies.
  • Led global and local implementation of professional development programs for HR, IT, and R&D.
  • Aligned a 5-year L&D technology roadmap, development plans and deployment plans with the HR/IT product and service strategy.
  • Drove the product & vendor selection process resulting in best-in-class products & improved development costs with strategic vendor. Also managed global and local vendor relationships to deliver development solutions that addressed unique requirements (translation, localization etc)
  • Designed and deployed a global LMS for 65,000 employees that improved access to learning and development opportunities. Also deployed technology solutions to support mobile and social learning, e-learning and virtual events. LMS product launch strategy included information sessions, demos, discussion forums, email notices, key message campaigns, introduction videos, and training to employees, consultants, and support personnel.
  • Steered global L&D capability forums and social learning networks, consulted learning consultants on best practices and participated in external L&D forums.
  • Kept annual maintenance cost to €1.5 million budget as interface and escalation path between HR & IT on product issues and development. Ensured service performance met SLA of 95% reliability with effective product support and maintenance.
  • Strengthened stakeholder engagement with clear communications and change plans. Regular evaluation of opportunities to expand product initiatives and report on product performance. 
2002 - Aug 2004

Manager, Product Data Management (PDM)

Managed performance of 10 direct reports in providing PDM services for lifecycle of 50+ mobile phone product programs.

  • Delivered quality PDM services that passed review by agreed milestones. .
  • Improved service efficiency and product quality in R&D product creation through renewal of PDM processes.
  • Steered Americas R&D data migration and system testing for readiness acceptance of global PDM system.
  • Supported R&D community successful launch of global PDM system by facilitating classroom and virtual training sessions, train-the-trainer sessions, product demos, and offering 1st & 2nd tier product support services & performance support materials.. 
2000 - 2002

Competence Manager, Product Information & Learning Solutions

Led a highly competent team of 10 direct reports in managing product information & training development projects with outsourced service providers.

  • Reduced development costs 30% through effective negotiation of project orders with strategic partners.
  • Coached and trained team to understand and successfully implement the new strategic collaboration processes.
1999 - 2000

Project Manager/Sr. Technical Writer

Directed a skilled collaborative writing team in three countries.

  • On-time delivery of quality product documentation for first introduction of Nokia UltraSite base station to the market.
  • Established writing standards and guidelines that improved documentation quality and new review processes for improved coordination and communication with product programs.