Quality Assurance Manager
PERFORMANCE & PROVEN ACCOMPLISHMENTS
Values driven and results oriented.
Cultivates and supports positive relationships with internal & external customer base as well as internal staff.
Excellent business decision-making and problem solving skills
Excellent interpersonal, communication and conflict management skills
High level of integrity and ethical standards
Trained line operators and quality operators
Redesigned & implemented new processes and /management controls to resolve corrective actions.
Trained and supervised personnel in performing required tasks to address and implement corrective actions
Extensive experience with customers and suppliers using the DMAIC methodologies of 6 Sigma.
Managed quality department and implemented quality systems (ISO, QS and TS-16949)
Increased product performance of the organization to be best in the industry.
Increased plant capacity by over 10%.
Championed a 6-Sigma team, which lead to 50% reduction in product standard deviation.
Designed and implemented an integrated shop floor system
Developed inventory database to reduce data errors and improve efficiency
Replaced manual data collection and inputs with relational databases in all departments
Improved Product Performance by more than 200% while maintaining cost and delivery needs.
Direction and management of The Quality Department and implementations of quality systems.
Customer service and customer retention.
Problem solving and investigation
Utilize both hardware and software technology to streamline information and data flows.
Database design, development, control and management
Analyze and Research Data.
Design, develop and publish data reporting, charts and graphs.
Presentation design, development and communication
Staff and personnel training and development
Internal and vendor auditing to include audit reporting
Participate and develop standards for auditing activity based safety program