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Skills

Computer Software
Experience in Microsoft Word; Excel.; Open office
Data entry/ type 35 wpm
Alphabetical/numerical filing
Multi-line phone experience
Inventory control
Operate computerized register
Administer medications
Turning/skin check
Sara/Hoyer lift and splints
Feeding/personal care
General cleaning
Monitor blood sugar levels
Whirlpool/sponge baths
Maintain confidentiality
Dietary Aide Experience
Perform transfer from wheelchair to bed
Range of Motion and walking exercise
Accurately document patients charts
Monitor vital signs/weights
I have used this skill through out my career, even as a homemaker.
Medical Terminology

Work experience

Sep 2006Present

Stay at home mother

Homemaker

Perform daily living activities

Carry out laundry duties; cleaning; cooking

Filing; sorting of medical and financial documentations

Handling incoming calls related to family affairs; medical appointments; inquires

Maintaining medical appointments

Managed household monies.

Provide child care

Jul 2006Sep 2006

Customer service Rep

Prepared special order worksheets

Handled incoming calls, mail and in-person inquires pertaining to insurance.

Assisted customers in purchasing membership, resolving customer complaints

Provided customers with catalogs and information concerning refunds/exchanges and adjustments

Nov 2005Jan 2006

Customer Service Rep

Kept records of insurance claims in progress

Assisted customers in selecting and purchasing specific policies

Answered customers' telephone  calls, mail, and  inquires to appropriate sales department

Jun 2005Aug 2005

Customer service rep

Answering telephone requests for credit card balances

Submitting forms dealing with customer request for replacements;disputes;etc.

Entering data into data base.

Nov 2004May 2005

Sales Clerk

C & M Cutlery

Home based Cutco cutlery business.

Door to Door marketing and sales.

Making follow-up visits with referrals and inquiries.

Record keeping of business transactions.

Feb 2002May 2002

Certified Nursing Assistant.

Cherry Homes

Charting patients daily performance and vitals

Participanting in Daily Living Activities

Cooking

Feeding

Laundry

Cleaning

Personal care

Medication distribution

Sep 2001Dec 2001

Resident Assistant

Central Wisconsin Center

Assist with daily living activities(i.e. range of motion; therapy for motor skills)

Charting patients physical and mental state

Feeding

Changing under garments

Laundry

Observation of patients vitals( i.e. Pulse, BP)

Summary

I am a well organized and efficient person.  I work effectively with other clients and fellow co-workers. I have working knowledge of Microsoft office and XP.  My professional demeanor and pleasant voice allows me to provide excellent customer service. I quickly learn procedures and methods without much supervision. I have over two years of experience in customer service. I remain calm and work well under pressure while meeting all deadlines.

Objective

To obtain employment which utilizes my present skills and provides opportunites for gaining additional ones.

Education

Apr 2002May 2002

Certification

MATC

Certifications

Mar 2002Present

Medication Administration

Health, Human, and Protective Services
Mar 2002Present

Dietary Aide

Health, Human, and Protective Services
Feb 2002Present

Fire Safety

Health, Human, and Protective Services
Nov 2001Oct 2003

Certified Nursing Assistant

State of Wisconsin

References

Lashawne Hunt

Dana Palmer

I have known Rashanna now for seven months. We see each other nearly weekly. I work with she and her family in a housing program. Rashanna is a wonderful mother and house keeper.  She is a very pleasant individual who has wonderful people skills. She has a very caring heart and would make a fine addition to anyone's staff.