Ryan Garner

Ryan Garner

Summary

  1. Ten plus years experience in customer service via face to face, phone, and electronic (e.g., e-mail, GoToMeeting) based communications.
  2. Excellent written and verbal communication skills acquired via study and customer service work.
  3. Excellent problem solving skills.
  4. High level computer skills (PC and ISeries) including Windows, Excel, Word and PowerPoint.
  5. Adobe LiveCycle Process Management ES Certified.
  6. Knowledge in Peachtree Accounting Software.
  7. Programming experience with Python, MySQL, Java, MXML, Flex3

Work History

Work History

In-House Forms Developer/Support Engineer

Garner Data Systems

*Develop and test electronic forms (e.g., Invoices, AP Checks) based on written specifications and client interviews. The forms were  developed using Adobe Central (i.e., Adobe Design 5.x/Central Server 5.x), Resolutions R-Forms (i.e., R-Output Manager, R-Forms OneWorld, FormsPlus/400) on both Windows NT/2000/XP and iSeries machines, and DocPath.*Answer client questions and technical support issues via e-mail, telephone, and the internet (i.e., WebEx) regarding products.*Investigate and resolve client issues using the client’s data and determine escalation level when necessary.*Maintain internal forms (e.g., Media Request, Expense Report) using JetForm Design and Filler 5.x.*Develop and publish internal documents and product procedures using Microsoft Word and Adobe Acrobat PDF Writer.

Sep 2008 - Jan 2009

Level One Support Technician

http://www.peachtree.com/

*7-Weeks training in the use and troubleshooting of Peachtree Accounting Software.*In a Call-Center environment where I answered client Peachtree Accounting Software (all versions from 2006 to Current) questions.*Documented all steps and resources used to resolve client issues in Scopus (CRM type Database System).*Escalated calls when necessary through Supervisor to Level 2 Techs.

Oct 2007 - Jun 2008

Level One Support Technician

DRV Technologies

*Develop and test electronic format (e.g., PDF, XLS) output based on written specifications and client interviews. The output was developed using SpoolFlex and FormFlex on iSeries machines.*Answer client questions and technical support issues via e-mail, telephone, and the internet (i.e., GoToMeeting) regarding DRV Technologies and third party products.*Investigate and resolve client issues using the client’s data and determine escalation level when necessary.*Develop and publish internal documents and product procedures using Microsoft Word and Adobe Acrobat PDF Writer.*Generation of iSeries save files to e-mail clients with fixes to client forms or software.

Aug 1998 - Aug 2007

In-House Forms Developer/Technical Support

Resolutions, LLC

*Develop and test electronic forms (e.g., Invoices, AP Checks) based on written specifications and client interviews. The forms were  developed using Adobe Central (i.e., Adobe Design 5.x/Central Server 5.x) and Resolutions R-Forms (i.e., R-Output Manager, R-Forms OneWorld, FormsPlus/400) on both Windows NT/2000/XP and iSeries machines.*Answer client questions and technical support issues via e-mail, telephone, and the internet (i.e., WebEx) regarding Resolutions’ and third party products.*Investigate and resolve client issues using the client’s data and determine escalation level when necessary.*Maintain internal forms (e.g., Media Request, Expense Report) using JetForm Design and Filler 5.x.*Develop and publish internal documents and product procedures using Microsoft Word and Adobe Acrobat PDF Writer.*Generation of iSeries save files to e-mail clients with fixes to client forms or software.*Conducted sales calls to existing clients resulting in sales and services work.*Generate product CDs (Nero) and track distribution of products to the client using Microsoft Excel.

Education

Education
2008 - Present

Adobe LiveCycle

Adobe Systems Incorporated

*Adobe LiveCycle Process Management Certified

*Adobe LiveCycle ES1 and ES2 Suite of Products and Design 5.x for Windows NT and iSeries.

*Adobe Flex 3*JetForm/Accelio/Adobe Central 7

*DocPath 

Sep 2008 - Nov 2008

Sage Software

Peachtree Accounting Software*Training in general use and troubleshooting of Peachtree Accounting Software (all versions from 2006 to 2009)

Aug 1998 - Aug 2007

On The Job Training

Resolutions, LLC

Resolutions’ Product Training*JetForm/Adobe Central and Design 5.x for Windows NT and iSeries.*FormsPath DocPath Designer and Output Server.*Resolutions R-Forms Product Suite (iSeries).*FormsPlus/400 Training and support.

Jun 2000 - Jun 2000

Java I Certification

Gwinnett Technical College

JAVA 1 Certification*Introductory course for JAVA and computer programming.

1988 - 1991

High School Diploma

Exeter A.R.E.A. High School

Graduated 1991High School Diploma*Computer programming and other core courses (e.g., English, Business).

Skills

Skills

AS/400 System i5

Worked with various programs and OS tasks

DocPath

Custom Electronic Forms Development software

Windows

Very proficient in MS Windows and other MS Products (e.g., Office)

Adobe LiveCycle

Training and some practical usage of the LiveCycle ES and ES2 Products.

JetForm/Accelio/Adobe Central

Several years working with Central and Design building custom forms for clients.

Flex 3

Interested in Entry Level Adobe Flex 3 Application Development