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Work experience

Jun 2011Present

Head of Workplace & Servicedesk N&SWE


• Build-up, lead and improve the department Workplace & Servicedesk in Switzerland and later additionally in the region North & Southwest Europe, with around 250 employees in five countries and several nearshoring locations • Strategic and financial responsibility for department • Initiate and control nearshoring projects, boost efficiency and effectivity and implement cost optimisations in the daily business • Constant improving of existing services as well as evaluating and adapting the global service portfolio

Aug 2012May 2013

Head of Operation


• Responsible for ensuring the operational day-to-day business for all customers in the Business Unit Managed Services of Atos Switzerland • Tactical and financial responsibility of the whole business unit • Leading around 150 employees in five departments (Datacenter, Network, SAP Basis, Service Tooling and Workplace & Servicedesk) • Balance cost optimisations against a stable and high quality operation • Regular contact and communication with customers on C-Level • Controll and challenge internal project activities • Integrate into the global factory model of Atos and push nearshore services

Jan 2010May 2011

Service Delivery Manager & Sourcing Manager


• Ensure and improve the delivery of the nearshored Servicedesk services in the nearshoring countries • Initiate and perform Servicedesk transition projects to nearshore and acting as a subject matter expert in the Servicedesk topic as well as the Service Management Tool topic (Ticket systems, Asset mgmt.) • Responsible for the Service Delivery management of one middle-sized swiss customer • Working as a subproject manager in complex Servicedesk transition projects in Germany and Austria

Dec 2007Dec 2009

Servicedesk & Support Manager

Alstom IT SSC

• Responsible for the delivery of the services from the outsourcing partner • Owner of the contract between Alstom and the outsourcing partner • Building up and maintain the Business Intelligence infrastructure with Crystal Reports • Perform regular end user training and newcomer training • Implementation of a global Major Incident process

May 2007Dec 2007

Head of Servicedesk

Alstom IT SSC

• Leading the internal Servicedesk team (15 employees) incl. shift planning, holiday planning and HR responsibility • Ensure the availability and the agreed KPI’s of the Servicedesk in the daily operation and report to the Head of Workplace • Actively lead the transition to the Nearshoring center in Poland of the outsourcing partner

Apr 2004May 2007

2nd Level Onsite Supporter

Alstom IT SSC

• Onsite Support (IMACD, 2nd Level Support, Application) • Support of industrial pc environments

Dec 2003Mar 2004

Junior Product Manager Games

PC Mediag GmbH

• Purchasing and selling of games on the european market • Creating of sales documentations

Dec 2002Sep 2003

Sales assistant for hard- / software

Media Markt AG

• Selling of hardware and software • Presentation of products and consulting customers

Feb 2002Oct 2002

Military Service

Swiss Army
  • 15 weeks of Swiss Army basic training (bootcamp in Birmensdorf ZH as a mortar soldier)
  • 6 weeks in the Army Leadership Training School for Sergeants
  • 11 weeks of practical duty as a Sergeant in a 40-men platoon
  • Afterwards there were regular service periods of 4 weeks a year (last one 2011)
Sep 2001Dec 2001

IT Rollouter

Winterthur Life & Pension

• Support and perform IMACD in a rollout project • Deliver PCs/Laptops and actively train users in using them



Jakob Müller AG

Jakob Müller AG in Frick, a weaving-machine-industry company, with about 1500 employees global.



Secondary School

Primary School


Hard- / Softskills
Charismatic leader and motivator who likes to challenge people Creative and pragmatic decision maker who finishes things Strongly developed IT service provider mindset Very good communication skills with the feeling for the nuances Very loyal employee who is always ready to go the extra mile – twice Analytical and structured way of working Keeps calm especially in stress and chaotic situations Other skills worth to mention SCRUM Project management skills Application development in C#.NET (Intermediate level) Very good Excel/Macro/Pivot skills
Application Knowledge
Office Very good excel skills (macro, pivot, power pivot, formulas) Standard skills in MS Office Word, Powerpoint and Outlook Reporting & Dashboards PowerPivot for Excel Crystal Reports / SAP Business Objects Ticket systems CA USD R6 / R12 (Ticket Tracking Tool) OSM-Q ARS Remedy (Ticket Tracking Tool) Application development Microsoft Visual C# 2007-2010 SVN (Version Control Software)
Leadership Experience
Head of WSDS in the region North & Southwest Europe Head of Operation in MS Switzerland Head of WSDS in Switzerland Head of Servicedesk Leading remote teams as an Offshoring manager Leading project teams as a Project manager Military leadership (Seargent)  
Language: German
German is my native language It is part of my daily work, my private time and I have highly advanced writing and speaking skills
Language: English
English is my first foreign language I use it daily in meetings, speeches, trainings, phone calls and of course e-mail conversations. This lead to the fact, that my writing and oral skills in English are quite well and business-proven.


My first and most important point is my family. I have a wife and two sons and they are the center of my private life. If I have time to do something else I often do some sports (playing floorball) or simply go watching some good icehockey matches in the swiss top league.

One of my private passions are movies and everything around them. I also often read in sci-fi or fantasy books and am trying to write my own book as well...

In addition to this I really have some kind of talent (other people keep saying that) for video cutting & video production and I like discussing about science and politics as well as IT related stuff.



Nov 2007Present

Higher vocational education in Business IT

Jun 2006Present

ITIL Foundation V2

TÜV SÜD Akademie
Jul 2008Present

Crystal Reports XI Reports Design II

Nov 2007Present

Crystal Reports XI Reports Design I

Jul 2008Present

Crystal Reports XI Reports Design III

Oct 2008Present

ITIL Foundation V3

TÜV SÜD Akademie
Feb 2010Present

Federal diploma in Business IT