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Amit Tiwari

An IT PROFESSIONAL with 8 year experience in IT & Mobile Technology.


  • M. Sc. (Information Technology) from C.V. Raman University.
  • Presently working with Idea Cellular Ltd. As a BlackBerry Support Engineer(MP/CG) On payroll of Kochar InfoTech P Ltd. Indore (M.P.)
  • Network Administration, IT support, Blackberry Support and Server management.
  • Self motivated, creative, innovative, team player, willing to work hard & expert in R&D

Work Tenure

  • Presently Working in Kochar InfoTech P Ltd from Dec 2010 till Date.
  • Worked in PCS Technology Ltd from Oct. 2009. to Nov 2010.
  • Worked in HCL Infosystems Co. Ltd. from Sep. 2008 to Sep. 2009.
  • Worked in Bhilwara Scribe from Aug 2007 to Aug 2008

Work experience

Jan 2012Present

Blackberry Technical Support Engineer


Working as Blackberry Support(BIS) Engineer Idea Cellular Ltd. on payroll of Kochar InfoTech Pvt. Ltd. Serving Blackberry Support of Idea cellular Customers of MP/CG Circle. Mail Configuration on Blackberry Enterprises Server & BlackBerry Internet Services. Working with provision number on software like HLR Portal, I-care, Crystal, Provisioning, Blackberry Admin tools & providing all kind of software & technical Troubleshooting. In mobility area, having sound knowledge on rest platform like Android, IOS, java, Symbion, & Windows mobiles & tablets. Having Expertise in analysis, R&D, Configuring & troubleshooting skills of all kind of Net Setters, Tablets & Wi-Fi Routers.

Dec 20102011

BIS Engineer


Worked as Blackberry Support (BIS) Engineer for TTSL on payroll of Kochar InfoTech Pvt. Ltd.

Providing Blackberry Support of TATA services to Customers of Entire MP/CG Circle(TATA Indicom & DOCOMO),Tata Handsets device troubleshooting. Mail Configuration on Blackberry Enterprises Server & BlackBerry Internet Services. Working with RMA, CRM, Provisioning, Blackberry Web tools & providing all kind of software & hardware Troubleshooting of Blackberry related issues.

Oct 2009Nov 2010

System Administrator


Managing MPLS & Backup Link, Video & audio conference through WebEx & projector.

Managing Firewall & user access via Cyberoam Firewall Device. MacAfee/Symantec/trend micro antivirus installation & updation via local ftp, Manage IT Hardware, stock and IT Activity, regular backup on Dell backup Storage, Router 2600, switches and LAN, WAN. Oracle & java based applications, blackberry configuration. Mail management like Outlook 2000, 03 & 07.

Sep 2008Sep 2009

Desktop Support Engineer


Worked with Birla Sun life Insurance as FMS Engineer on payroll of HCL Technologies.·          Fully Domain working, managing users’ policy & access authentication.·          Active Directory and Networking(Router & Fire wall Handling), Handling IT Hardware/Software and IT Activity per month.·          Server 2003 and Win server 2000 Management. Mac-fee antivirus. Hardware, Router, Switches & VERITAS/Symantec Backup, LAN & WAN·          IBM Lotus Notes Email management (0.2, Lotus7.0.3, Lotus Notes 6.5).·          Drive mapping, Webmail, Local intranet websites & Application. SAP Portal & its applications, Desktop Management. Remote Handling via Netmeeting & Unicenter CADSM

Aug 2007Aug 2008

Hardware & Application Support Engineer


Worked with BHILWARA SCRIBE p. LTD as Hardware & application support engineer.

providing all kind of hardware & end-user application support & maintaining network activies, backup & file upload activity on server.


Jan 2012

Higher Secondary

Nutan High Secondary School Neemuch


Jan 2010

High School

Nutan High Secondary School Neemuch

M.Sc Information Technology

C.V. Raman University
Jan 2002Jan 2005

Bachelor of Commerce (Computer Application)

Vikram University


Jan 2008



Jetking Certified Hardware and Networking Professionals

Jetking Infotrain Institute
Jan 2007

RHCE Training Cetificate

Linux Solutiuon


Jan 2000

Advance Diploma In Computer Application Program


Technical Skills

Hardware Skills              

All Information about Electronic Component, PC assembling & disassembling & troubleshooting of all type of Hardware. Installation of Win XP, Win 2000, Win 2003, Vista, Win 7, RHEL Server (4.0; 5.0; RHEL 9).

Installation of all types of I/O Cards. Installation & troubleshooting of Printer (DMP, LaserJet, High-end Line printer), Scanner. Managing & configurations of servers for RHEL.(DTA projects of MP/CG)

Networking skill

  • Router and Switch Configuration (Cisco 2400, 3200 series and core router, 6970 series router)
  • Configuration & Managing Windows 2003 Server.
  • Attended & Unattended Installation of windows XP, 2000, 2003 server, vista & Win 7.
  • Networking of Workgroup and Domain level in Microsoft operating System.
  • Create User Profiles, Manage Home Folder, And Manage Disk Quota.
  • Backup, Restore, Disk Management.
  • Drive mapping, Shadow Copy, Network Printer Installation and troubleshooting.
  • Firewall configuration & management; trouble shooting with the device & softwares.


Installation & operation of administrative work supporting to User & Server Security management Like Active Directory, Group Policy, windows services, remote assistance, mail configuration like web mail, outlook, Netscape and lotus notes.

Also have the experience to branch roll out of many of the satellite branches in birla sun life Insurance in HCL info system ltd.

Operating System                Win 98, Win 2000, Win XP, Vista, Win7, Win 2003 Server,                                                     Win 2008 Server,  Linux (RHEL, SUSE, RHEL SERVER)


Date of Birth                            :      16th September 1984

Mother’s Name                       :       Mrs. Kusum Tiwari.

Father’s Name                         :      Mr. Prem Narayan Tiwari.

Father’s Occupation             :      Rtd. CMO in Municipal Corporation, Neemuch

Language Known                   :      English, Hindi and Regional Languages.

Hobbies                                      :     Listening music, computer surfing, discovering new tricks and to do R&D with systems                                                                     and to learn new things.

Skills                                            :     Have a Good Communication Skill, soft & out spoken and good command on English.

Address                                      :      53, Satyam Vihar, Indore (M.P.)