Service Delivery Manager Resume Samples

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sap global service delivery manager Resume Example
Sap Global Service Delivery Manager Resume Samples
Work Experience
  • Business Systems Manager, De'Longhi Australia Pty Ltd (Aug 2012 - Jan 2013)
  • Self Employed, Extended Break Overseas (Jan 2012 - Aug 2012)
  • Business Systems Manager, Alphapharm Pty Ltd (Jun 2011 - Jan 2012)
  • Program Manager, Wipro Technologies (Oct 2009 - Jun 2011)
  • Senior Consultant/Manager, PwC LLP (Nov 2008 - Sep 2009)
Education
  • Bachelor of Science, Sri Satya Sai Institute of Higher Learning (Jun 1988 - Jun 1991)
  • Master of Finance, RMIT University (Feb 1996 - Jan 1999)
  • Master of Business Systems, Monash University (Dec 1999 - May 2001)
Skills:

Business Consulting, Contract Negotiation, Budgeting & Cost Control, Change Management, Strategic Planning

service delivery manager - critical communications Resume Example
Service Delivery Manager Critical Communications Resume Samples
Work Experience
  • Service Delivery Manager - Critical Communications, TELSTRA (2012 - Present)
  • Service Desk Team Manager, TELSTRA (2010 - 2012)
  • Customer Change Account Lead, TELSTRA (2008 - 2010)
  • Service Desk Operator, THE SALVATION ARMY (1999 - 2001)
  • Lotus Notes Administrator, THE SALVATION ARMY (2001 - 2004)
Education
  • Bachelor of Information Systems, SWINBURNE UNIVERSITY OF TECHNOLOGY HAWTHORN (1998 - 2002)
  • Problem Solving and Decision Making Training, KEEPLER TREAGOE (2007 - Present)
  • ITIL Service Management Framework V3 (2009 - Present)
Skills:

Financial Management, Leadership, Relationship Management, ITIL & ISO9001, Project Management

service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, Accenture Services(P) Ltd (Jan 2010 - Present)
  • Assistant Manager, Steria(India) Limited (May 2005 - Jan 2010)
  • Associate E-Accountant, Sundaram Business Services (Jan 2005 - Apr 2005)
  • Audit Associate, R Ganesh & co., Chartered Accountants (Nov 2003 - Dec 2004)
  • Audit Associate, R Ravindher & co., Chartered Accountants (Aug 1999 - Oct 2003)
Education
  • PGDBA, Symbiosis University, Pune (2008 - 2010)
  • B.Com, University of Madras (2002)
service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, IBM India Pvt Ltd (Jun 2011 - Present)
  • Sr. Infrastructure Management Analyst, Affiliated Computer Services (Nov 2008 - Jun 2011)
  • IT Manager and Sr Support Engineer for UK Process, Primus Telecommunication Private Ltd (Apr 2007 - Nov 2008)
  • Network Administrator, Everest Management Software Pvt. Ltd. (Aug 2005 - Apr 2007)
  • IT Engineer, Hewlett-Packard Global e Business Operations Pvt. Ltd. (Jan 2004 - Aug 2005)
Education
  • Executive MBA in System Management, Kuvempu University, Bangalore, India ()
  • B.Sc in Information Technology, Karnataka State Open University, Mysore ()
service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, Global Serve Inc.. (Feb 2008 - Present)
  • Executive Customer Services, DHL (Pakistan) (Aug 2006 - Feb 2008)
Education
  • MBA and Bachelors, University of Karachi ()
Skills:

Search Engine Optimization, Copywriting and Editing, Client Management

service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, ERICSSON, Plano, TX Service Delivery Manager (2013 - Present)
  • Engineer II, ERICSSON Plano, TX Engineer II (2010 - 2013)
  • Operation Supervisor, RECALL TOTAL INFORMATION MANAGEMENT, Carrollton, TX (2004 - 2009)
  • Revenue Management Analyst, CINGULAR WIRELESS, Farmers Branch, TX (2003 - 2004)
Education
  • Master of Information Systems, Keller Graduate School of Management (Jun 2010 - Oct 2012)
  • B.Sc Computer Science, University of North Texas (Mar 2008 - Apr 2009)
  • Bachelor of Science in Technical Management, DeVry University (Oct 2008 - Jul 2010)
Skills:

Vmware, JBoss, Juniper & Ericsson OS, Oracle (6, 7, 8)  , SQL Server 

sr. service delivery manager Resume Example
Sr. Service Delivery Manager Resume Samples
Work Experience
  • Sr. Service Delivery Manager, Bank of America (Apr 2010 - Present)
  • Sr. Service Delivery Manager, Bank of America (Feb 2007 - Apr 2010)
  • Sr Technology Project Manager, Bank of America (Oct 2005 - Feb 2007)
  • Merger Manager/Systems Manager, Wachovia (Aug 2004 - Sep 2005)
  • Team Manager, Wachovia (Sep 2003 - Jan 2004)
Education
  • Master of Science, Georgia Institute of technology (1993 - 1994)
  • Bachelor of Science, University of North Carolina at Charlotte (1989 - 1991)
  • The Citadel (1986 - 1989)
Skills:

Managing Diverse Teams, Project Management

service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • business process change manager, Atos Origin (Oct 2008 - Oct 2009)
  • Project & Change manager, Fortis - ABN AMRO (Jun 2008 - Oct 2008)
  • Project & Change manager, PV (Jan 2008 - Jun 2008)
  • SAP change manager, L'Oréal (Aug 2007 - Oct 2007)
  • Project Manager, Fortis (Sep 2006 - Aug 2007)
Education
  • A1, bachelor: HRITON (Sep 1980 - Jul 1982)
  • A2, graduate: STIMJO (Sep 1974 - Jun 1980)
  • Several courses (Jan 2000 - Present)
Skills:

ITIL/ITSM, Change Management, Project Management

service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, Interact Egypt (Aug 2008 - Present)
  • Product Development Supervisor, ARPU+ (An Orascom Telecom Company) (Mar 2005 - Sep 2008)
  • Technical Support Engineer, The American University in Cairo (Sep 2003 - Mar 2005)
Education
  • B.Sc, Faculty of Engineering Cairo univeristy (Sep 1998 - May 2003)
  • PMP, Project Management Institute (Sep 2011 - Nov 2011)
Skills:

Mobile Technology, Portals, Data Center, Open Source, Linux

service delivery manager Resume Example
Service Delivery Manager Resume Samples
Work Experience
  • Service Delivery Manager, CSC - Computer Sciences Corporation (Aug 2006 - present)
  • Team Mentor, vCustomer Services India Pvt. Ltd. (Sep 2002 - Aug 2006)
Education
  • PGDBM, Jagan Institute of Management Studies
  • Bachelor in Commerce, Delhi University
Skills:

Microsoft Office, Information Technology Infrastructure Library (ITIL), Six Sigma

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