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Driven service-minded professional with more than 8 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs. Proven capacity to manage all aspects of business including quality control, purchasing, financial accounting and reporting. Leverages theoretical knowledge in practical situations as evidenced by the successful establishment of own company while attending college. Strengths include communication, service delivery and development and operational management.

Core Competencies

  • Customer Service Delivery
  • Product & Quality Control
  • Purchasing & Inventory Control
  • Staff Scheduling
  • F&B Operations
  • Regulatory & Safety Compliance
  • Cost Controls
  • Financial Management
  • Cost Controls
  • Vendor/Supplier Relations
  • Business Development
  • Team Leadership

Work experience

2013Present

Waiter

CHESTER’S KITCHEN & BAR

Provide high standards of customer service and financial transaction management while sustaining high levels of proficiency in the delivery of services in this busy restaurant.

  • Competently and accurately processed charges, produced bills and collected payments.
  • Checked and completed financial transactions for other staff members.
  • Recorded and monitored transactions in MICROS system to ensure delivery of prompt service.
  • Consistently monitored compliance with health and safety policies and procedures.
20102013

Waiter/Host/Expo

HUHOT MONGOLIAN GRILL

Worked in close collaboration with team members to ensure that customers received high quality of service, carefully taking orders, welcoming and seating guests, and monitoring quality and accuracy of order delivery.

  • Greeted guests, checked bookings and escorted guest to tables, consistently checking their requirements and providing response to their enquiries.
  • Presented menus, explained menu items and made recommendations along with assisting guests with particular food allergies and preferences to select items.
  • Served and cleared food following correct etiquette.
  • Checked orders for accuracy, quality and presentation standards.
20062010

Waiter/Host/Expo/Cook & Dishwasher

FAMOUS DAVE'S OF AMERICA

Gained a broad base knowledge in all aspects of restaurant operations both front-of house and back-of house.

  • Excelled in delivering high standards of customer service greeting and serving guests consistently anticipating needs and proactively offering guidance on menu items.
  • Monitored closely order quality and ensured company standards were maintained.
  • Checked processing of payments was accurately performed and efficiently resolved queries.

Education

2014

Bachelor of Science

Winona State University
Business Administrations