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CAREER OBJECTIVE

Hard working and passionate individual seeking an IT/Networking position in a company where I can further develop and leverage my abilities and assist the company in its professional efforts with a devoted and trustworthy attitude.

WORK EXPERIENCE

July 2016Present

IT End User Support

Remote Staff Inc.

Responsibilities:

  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Collaborates with ISP to resolve network issues
  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone to help and provide support to set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  •  Maintains the inventory of all IT equipment
  • Handles the creation and maintenance of email accounts
  • Setting up new user accounts and profiles using Windows Server 2012 and dealing with password issues
  •  Supporting the roll-out of new applications
  • Testing and evaluating new technology
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
  • Reviews technology purchasing decisions, orders, and vendor contracts
  • Researches, interviews, and negotiates with suppliers to obtain prices and specifications
  • Perform other duties and responsibilities that may be assigned from time to time
April 2015June 2015

Field Technical Support (Internship)

Vestas Services Philippines Inc.

Responsibilities:

  • Handles hardware, software and network issues
  • Responsible for creating phone accounts using Cisco Unified Communications Manager
  • Delegated on giving orientation for new hired employees about basic IT related tasks
  • Operated the company’s ticketing system in order to resolve IT related issues
  • Maintained the inventory of computer parts and peripherals

TECHNICAL SKILLS

  • Operating System: Windows 7/8/10, Windows Server 2012, Linux, OSX
  • Software: MS Office, Packet Tracer, GNS3, Adobe Photoshop, Oracle Virtualbox, VMware
  • Networking: LAN, WAN, WLAN, VPN, Firewall, Routers, Switches, TCP/IP

CERTIFICATIONS

  • Cisco Certified Network Associate Routing and Switching (Cisco ID No. CSCO13025171)
  • Certificate of Eligibility Professional Level
  • Certificate in Computer Technology

KEY COMPETENCIES

  • Resourceful and detail-oriented; skilled problem solver and multi-tasker
  • Highly-motivated self-starter with good communication skills; can work independently or on a team
  • Innovative, enthusiastic and uncompromising work ethic; willing to be trained

EDUCATION

20112016

Bachelor Of Science in Computer Engineering

Don Bosco Technical College

REFERENCES

Manuel Segundo G. Duran

Vestas Services Philippines Inc.

Field Support

09178098332

 

Christian F. Biadnes

Remote Staff Inc

IT Recruitment Specialist

09368591632