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Summary

I am a software integration and client service specialist, with nearly two years of experience in the cloud accounting field. My strongest areas include learning, implementing, setting up, and training in software, client assistance with regards to cloud-based software, and internal procedure documentation.

Work experience

Jan 2016Mar 2016

Client Success Associate

HPC Technology Group LLC

I performed a number of tasks, including but not limited to: new client onboarding, client info gathering, software setups, sales follow ups, engagement letter creation, tax client assistance. 

Aug 2014Dec 2015

Onboarding Specialist

Cloudsourced Accounting LLC

New client onboarding, software setups, client training on accounting and payables/receivables  tracking software, client billing and follow up on open receivables, internal procedure design and documentation, client info gathering, bookkeeping assistance. 

Education

Aug 2005May 2007

MFA, Electronic Music and Recording Media

Mills College, Oakland CA

Professional-level training and experience in audio engineering, audio synthesis, recording, editing, and mastering, using the latest software and hardware.

Jan 2002Jun 2005

BA, Interdisciplinary Computing and the Arts

University of California, San Diego

Extensive experience learning and implementing many software environments and computer systems.

Software Expertise

I have professional experience and expertise in the following software brands and types:

Xero - Bill.com - Receipt Bank - Accelo - Podio - Acrobat DC - Remote Desktops - Webinar programs (all) - HubSpot - PandaDoc - PhotoShop - Excel - Word Processors - Max MSP and other audio programming environments - ProTools and other audio editing and mastering environments - Google Sheets, Docs, and all other Google products - Smart Vault and other secure cloud document systems