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Renier Fernandez

Technical Support Representative


Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.

Work experience

October 24, 2016Present

Customer Support Associate II


We are the one who handles troubleshooting once customers are having issues with their internet, cable and telephone service.

Dec 2015June 2016

Development Sales Representative

Philippine Paramount Property Ventures Inc.

  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.

Feb 2015Sep 2015

Technical Support Representative

Qualfon Philippines Inc.
  • Provides basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end customers.
  • Provides account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines.
Feb 2014Jun 2014

Customer Sales Representative

Bluconnect Solutions Inc.
  • Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services


Jun 2007Jun 2012

Bachelor of Science in Industrial Engineering

University of the Visayas

Industrial engineers ensure that all components of the manufacturing process, from supply chain to assembly line operations and beyond.

Jun 2005Mar 2007

Bachelor of Science in Computer Engineering

University of Cebu

Computer engineers, also called computer hardware engineers, are the people responsible for designing and testing your laptop and desktop computers.