Renata Franco Wilmot

• Online Course Development - providing academic leadership to new online products which are delivered to 11 partner universities
• Line management of 12 online tutoring staff
• Programme management of GOLD (Guided Online Language Development) 
• Project management through course development and online build processes. Liaising with instructional designers and content authors so authored content is kept within scope
• Creation and management of a Social Media strategy for GOLD
• SME, authoring and content creation for an exam preparatory pre-arrival online course
• Liaising with development team through course development processes 
• User acceptance testing of new courses and programme enhancement
• Tutor recruitment & performance management- creation and management of new PMPD system for Online Tutoring staff
• Planning and delivery Online Tutor training refresher sessions, induction  using Adobe Connect
• Use of a range of learning technologies and authoring tools (Moodle, Snagit,Powtoon)
• Student management, performance and resource
• Budget management & Payroll
• Academic Research on Online Pedagogy and best practices
• Establishing operational working practices
• Quality assurance and programme evaluation

• Writing test plans, exam questions and materials preparation for the ISE (Integrated Skills in English) exams which test Speaking/Listening/Reading/Writing skills as well as the GESE (Graded Examinations in Spoken English) exams which test oracy skills.
• Conducting exam sessions for candidates as young as six years old, teenagers and adults from various nationalities both in the UK and overseas. 
•  Having a flexible, culturally -sensitive approach to problem-solving,and liaising skills with different stakeholders such as centre reps, teachers, coordinators, school principals and directors.
• Creating useful feedback sessions for teachers in charge of exam preparation classes who need tips and ideas on how to better prepare their students for the exams.
•  Member of the materials development team designing exam preparation materials for the online learning management system.

• Successful business proposal bid writing which won the Language Centre a bid for QMUL staff to collaborate internationally with Reading University in delivering teacher training workshops for Brazilian university teachers.
• Teaching EAP on the International Foundation and the In-sessional support programmes to both home and international students.
• Responsible for IFP students' pastoral care, marking and assessing written and oral work, as well as material design and lesson preparation.
• Active team member in the IFP's personal development sessions which involve preparing students to develop soft skills, study skills and oracy skills through debates, discussion forums, presentations and cultural activities.
• Appointed to write materials and design a new bespoke EAP In-sessional course for the 'Science Without Borders' students. This is a Higher Education Brazilian Government scholarship programme which is managed by the UK HE International Unit.

• Delivering the EAP lessons through lectures, seminars, tutorials with appropriate guidance and support for students.
• Taking part in standardisation meetings, marking, giving feedback, developing materials and assisting all programme-related tasks.

• Delivering EAP programmes for Business Pre-sessional international students.
• Assessment, essay-marking, standardisation meetings
• Dealing with student requests and queries in personal tutorials.
• Liaising with management and teaching staff to organise and develop teaching materials.
• Providing detailed feedback in progress reports.

• Delivering EAP courses for the International Foundation Programme & Science Foundation, Pre-Masters, Pre-Sessional and Insessional programmes.
• Assessment, essay-marking, standardisation meetings.
• Dealing with student requests and queries in personal tutorials.
• Liaising with management and teaching staff to organise and develop teaching materials for the VLE.
• Providing detailed feedback in progress reports.
• Active member of the TEL group

• Providing administrative support and assistance to the Head of English Language Programmes to ensure the effective and efficient running of the Pre-sessional Programmes.
•  Line management of twenty staff
• Operational management of the EAP pre-sessional programmes.
• Quality assurance of the programmes.
• Monitoring applications, student placement and organisation of timetable.
• Dealing with student requests and queries.
• Running of staff induction, standardisation and class representative meetings.
• Liaising with IT and library services.

• Teacher trainer at the Bell Teacher Training campus:  

- STEP course for Japanese primary and secondary English teachers.

-Technology Enhanced Teaching

- Language Development for teachers.                

- Methodology for Bavarian Teachers.                                     -

- Teaching Business English.       

• General and Business English teaching to groups and one-to-one groups of students-all levels.
• -ESP courses: Aviation English and English for Nursing.
• EAP preparation and TEEP exam preparation.
•  IELTS, FCE, CAE and CPE exams
• Creation of Business English course outlines, syllabus design and materials development.
• Proficient user of IWB and software (Promethean-Active Studio and Smart boards).

• Consultancy and Corporate training: Leaderships skills, Communication skills and Business skills.
• Designing and delivering both technical and behavioural bespoke  training solutions.

• ESP training to the management staff, footballers and accompanying  family members.
• Programme design and delivery including needs analysis and assessment.

• Operational management and line management of over one hundred staff (remote and face-to-face).
• Course planning, design, delivery and quality assurance.
• Staff recruitment programme design.
• NPD, technical proposals and Clients’ needs analysis through international testing.
• Staff training and development.
• Delivery of non-core CELTA input sessions
• Interdepartmental liaison with IT, Sales & Marketing and HR departments in strategic decisions.
• Product and service presentations.

• Responsible for branch management, client needs.analysis and course design.
• Recruitment, management and induction of new staff
• Budget management and Payroll.
• Responsible for British Council accreditation.
• Teaching exam classes (IELTS, Cambridge CPE,CAE and FCE)
• Teaching Portuguese as a foreign language to adults.

• In-service Teacher Training workshops.
• ACT CELTA trainer for non-core input sessions
• Business English Language training to corporate clients.
• Academic Leader and trainer in topic-based weekend. immersion programmes on: Presentation Skills, Negotiation Skills, Team Development and, Meetings.

• Development and implementation of Marketing and Business plans.
• Development and delivery of training programmes and operational activities.
• Staff Recruitment, In-service training and payroll.
• Line Management of teaching and reception staff.
• Internal communication and events organisation..
• Student recruitment and Marketing campaigns design and implementation.
• Creation of a weekend topic-based camp: English World Camp

• Line management of teaching staff.
• Staff recruitment and Timetabling.
• In-service training and induction meetings.
• Teaching English to Young Learners and Teenagers (all levels).

• Guest hospitality.
• Full customer service training on: Guest service, Food and beverage and Quality Control.