Remy Cleaver

Helpline Administrator


I am a self-motivated and reliable individual with the ability to work within a team or equally well independently. I understand the importance of co-operation, communication and flexibility to build lasting relationships, both within a team and more importantly with customers.

Work experience

Work experience
Oct 2014 - Oct 2015

Helpline Administrator for Standard Life and Venture Capital Trust

Capita Assets Services

 Maintaining and updating of the Share register.

 Carrying out daily admin tasks such as sending confidential documents to clients, completing indemnities for the loss of share certificates and keeping a daily record of regular payments taken.

 Complying with the regulations in place as per the FCA.

 Processing and updating the return of incoming mail.

Conversing with fellow companies, IFA’s and brokers on behalf of clients within a given timescale.

 Liaising with the bank and ensuring the validity of payments and re-issuing as necessary.

 Auditing, rejecting and supressing any amendments made to client and company accounts.

Nov 2013 - Jul 2014

Call Centre Administrator/ Front desk receptionist

DK Audio Visual Services

My duties within my role as a call centre administrator were extremely varied, I had taken on responsibilities such as maintaining and updating the companies website whilst booking and confirming appointments with clients.  I also had the opportunity to expand my role within the company and took a keen interest to becoming the companies front desk receptionist. My duties once I had made my transition included handling monies, dealing with clients face to face and overall having a more hands on attitude which I thoroughly enjoyed.

May 2013 - Oct 2013

Sales Representative

Heat Plan Utilities

Communicating with customers to engage and re-assure whilst using persuasive conversational techniques.

Aug 2012 - Apr 2013

Match day host

Crystal Palace Football Stadium

Catering and maintaining stringent standard of health and hygiene. Providing a high level of hospitality.


Sep 2007 - May 2012


Shirley High School for Performing Arts

English Literature- C                                   RE- C

English Language- C                                  GCSE PE- B

Mathematics- B

Additional Mathematics- C

Core Science- B

Additional Science- B




Additional Skills

Proficient in a number of programmes including Excel, Word, Outlook and Adobe.

Contact Information

156 Bingham Road, Addiscombe, Surrey, CR0 7EH