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Address:                    7 Saad El-Deen Square, 12525, GIZA, EGYPT

Day of Birth:             16-Feb-1987 (CAIRO)

Material Status:        Single.

Military Status:         First lieutent from 1/4/2010 until 1/10/2012.

Work History

Jun 2014Present

Implementation Engineer

Agile Managing Advisory


Implementation Planning, prepares the organization and align resources for the implementation and deployment.

Typical activities include:

  • Mapping the process roles to the functional roles
  • Training the staff on the new processes
  • Tools training
  • User Acceptance Testing and sign-off for any new tools
  • Move to production and deployment of the detailed design
  • Monitor and report on the process KPIs
  • Management to conduct periodic reviews
  • Develop Service Improvement Programs for any areas where KPIs/ SLAs are not being met
  • Testing the deliverables of the implementation and comparing them to the Service Acceptance Criteria

Project sign-off and Go Live activities

Feb 2013Mar 2014

Internet Call Center Representative

Vodafone -Egypt

Technical Support for:

  • Network Configuration and Troubleshooting on different mobile OS

(Black Berry OS, IPhone OS, Android OS, Windows Mobiles OS)

  • Connection & Troubleshooting for USB Devices under different OS

(Windows OS, Linux OS, Mac OS)

  • Network Configuration and Troubleshooting for 3G routers and MIFI devices.
  • ADSL advanced Configuration (static IP, port forward, DVR configuration)
  • ADSL troubleshooting for line issues (line down, unstable, slow performance )
  • All Different types of routers configuration and troubleshooting



B.Sc. of Computer Engineering

Akhbar El Yom Academy

Computer Department

Graduation Grade: Good

Graduation Project:                 Grid Computing under Linux


English Conversation Course Certification

British Council

Upper Intermediate Level 14

SmartCloud for Social Business Sales Professional v1


SmartCloud for Social Business Technical Professional v4


Certified Associate Notes and Domino



Personal Skills

  • Reading
  • General Knowledge
  • Ability to work well under pressure.
  • Enjoy producing a good quality of work.
  • Enjoy taking responsibilities.
  • Organized and clear thinking.
  • Leadership skills.

Software Skills

  • ITIL v3 2011
  • Redhat Enterprise Linux, Windows, MAC O.S
  • VMware Workstation, ESXi, VSphere and VCenter
  • Microsoft Active Directory
  • IBM DB2
  • IBM WebSphere Application Server
  • IBM Endpoint Manager
  • IBM Maximo Asset Management
  • IBM SmartCloud Control Desk
  • IBM SmartCloud Monitoring
  • IBM Case Manager
  • IBM Netcool Operations Insight
  • IBM SmartCloud Application Performance Management
  • IBM Tivoli Composite Application Manager for Application Diagnostics