Management: Managed a team of technology professionals delivering applications and technology solutions throughout the enterprise. Created departmental policies and procedures aligning departmental goals with the organization's business plan. Defined "best practices" and set reporting standards for analyzing data and adjusting for continued growth.
Business Analysis, Communications & Critical Thinking: Eleven years of technical, management experience, analyzing business procedures and workflow in relation to technology, developing client and customer service skills, understanding workforce requirements for success. Client oriented customer service attitude and standards.
Administrative & Financial: Responsible for the administration of a 440 user network. Organized information and applications, delivered application solutions to end users, administered training and support for software products. Administered departmental processes. Responsible for 2million+ technology budget. Proficient in organizing and delivering information and solutions, and negotiating vendor and consulting contracts for goods and services.
Project Management, Budgeting & Scheduling: Responsible for all aspects of strategic and tactical planning including technical problem solving, Managed multiple projects coordinating operating system and MS Office upgrades across the enterprise.
Software, Systems & Hardware: Microsoft Office 2003 & 2007: Word, Excel, Outlook, Access, and PowerPoint. Adobe: Standard & Professional, Photoshop CS3. pdfDOCS. Operating Systems: Windows 2000/2003, MS Exchange 2007, Windows XP/2003, Microsoft SQL, MPLS Network; Virtual Environments. Communications and Mobility: Citrix, Avaya, Blackberry RIM. Financial: Elite and DTE time entry. Legal Specific: CaseMap, Summation I-Blaze, LexisNexis, Westlaw. Document Management: Hummingbird/PCDocs and Netdocuments. Hardware: Compaq desktops, HP servers, Savin digital copiers, Lexmark and HP printers.