Download PDF

Work experience

Jun 2013Present

Online Support Representative

GoDaddy.com LLC

Answers inbound tickets from customers, quickly assesses customer needs and provides solutions. Documents details of account interaction into system. Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers. Meets or exceeds requirements for productivity, schedule adherence, quality and attendance.

Mar 2012Jun 2013

Hosting Support Consultant

GoDaddy.com LLC

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and support inquiry. Documents details of customer interaction into system while on the phone. Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers. Meets or exceeds requirements for productivity, schedule adherence, quality and attendance.

Mar 2010Apr 2012

CPHT

Walgreens

Customer service, sales clerk. First hand learning to deal with difficult people.  Providing excellent service.  Communicating with medical professionals to quickly solve problems and help people stay healthy.  Constantly going beyond my duties to maintain a professional look and attitude for company.

May 2009Jan 2010

CPHT, Systems and Network Admin, Web Developer

Reliant Long Term Care

Various jobs ranging from data entry to prescription filling.  Communicating with pharmacies, doctor's offices, nursing homes, and customers via telephone, fax, and email.  Customer service, problem solving, managing time are all strong skills gained by working at Reliant.

Maintaining a computer network of several machines running various versions of Windows all connected to a Windows servers using multiple peripherals such as scanners, label printers, fax machines, and a network of printers.

Consulted and adopted new software for the business. Communicated with the vendor prior to roll out to ensure it would meet the needs of the expanding company.  Worked quickly with the software vendor to correct all issues prior to and after roll out of new software. Maintained multiple softwares simultaneously until roll out has completed.

Designed website deployed by the company using professional current standards for web design.

Education

Aug 2007May 2010

Business Information Systems

DesMoines Area Community College

Skills

Multi-Tasking
Maintains up to 3 Server Consultation Chats while taking phone calls. Maintains order of multiple open accounts at once.
Visual Studio
Visual design of both websites and desktop applications using both ASP.net and VB.net
Customer Service
Obtains the ability to communicate efficiently and effectively to make sure all parties involved are satisfied with the end product. Strong abilities to deal with difficult customers.
Office Work
Knowledgable of proper office attitude.  Managed up to three people at once.  Communicates with others when issues arrise and work with everyone to get issues resolved.
Microsoft Office
Advanced learning in the Office 2003, Office 2007, and Office 2010 complete suites.
Website Development
Knowledgeable in most forms of coding used in contemporary development.  Current languages include HTML, JavaScript, CSS, and PHP.  Other languages used include ASP.NET and JQuery. IIS 5,6, and, 7 and cPanel management.
Computer Proficiency
Quick learner to all software and operating systems.  Proficient in Windows XP through Windows 8 including Windows Server 2000 through Windows Server 2008.

References

Daniel Essig

Jon Thompson

Ryan Phillips

Kit Sciacca

Objective

To join the  Hosting Online Support Team to take advantage of my customer service skills to better support the customers we serve.

Interest

Learning new ways to approach the same end game using programming languages such as PHP and JavaScript

Certifications

Introduction To PHP

Godaddy
Mar 2010Present

Pharmacy Technicians License

Arizona State Board of Pharmacy
Aug 2009Present

Pharmacy Technician Cerfication

PTCB