Ma Regina Anne carpio

  • Santa Clarita CA

Sales & Administrative Support / Office Assistant / Clerk

Work History

Work History
2014 - 2015

Content Moderator / Sourcing Agent

THUMBTACK (Consumer service for finding and hiring local professionals)

Responsibilities: Content Review & Candidate Search

Qualified and edited content submitted by local professionals responding to a service request. Reviewed quotes to provide useful data that could improve conversion rate. Assisted the recruitment team in pooling potential candidates sourced via LinkedIn.

2012 - 2013

Web Catalog Manager

BRANDERS.COM (Online Seller of Promotional Items)

Responsibilities : Product Selection & Merchandising

Managed the Web Store Team, a group of merchandise researchers and graphic artists responsible for publishing new products and maintaining existing products online. Improved sales volume through strategic product selection, product type categorization, and increase in item count advertised online (from 2000+ items to almost 6000 items in less than a year).

2010 - 2012

Customer Satisfaction Manager

BRANDERS.COM (Online Seller of Promotional Items)

Responsibilities: Overall Customer Satisfaction and Sales Rep Review

Helped the company form their Quality Assurance Department, to make sure the guarantees promised to customers are met. This increased the overall satisfaction rating from 85% to 92%; with customer service score as high as 94%. Monitored Customer Satisfaction rating and prepared weekly and monthly report. Handled programs that would help convert leads to buying customers.

2006 - 2009

Sales Team Leader/ Account Manager

BRANDERS.COM (Online Seller of Promotional Items)

Responsibilities: Sales and Customer Service

Generated sales and increased repeat business using consultative selling. Consistently met the sales goal and was awarded for exemplary sales performance for the year 2007 - an achievement award for exceeding monthly quota for the whole year. Also managed a team of Account Managers (8-10) and helped improve their sales performance.

2005 - 2006

Management Assistant

MAVEN MANAGEMENT (Official event management team of Rainforest Challenge in the Philippines)

Responsibilities: Event Management & Administration

Managed all correspondence and event coordination for projects such as, Off-road adventure competitions, Public Test Drive, Press Conferences, and Event Launching. Assisted in searching and pursuing potential event sponsors. Performed administrative functions such as preparing event costing, regulating fund disbursement, and dealing with all suppliers.


1999 - 2004

Bachelor of Arts in Theater Arts

University of the Philippines

The BA Theater Arts program provides study and training in the different areas of Theatre Arts: Theatre History, Playwriting, Acting, Directing, Lighting Design, Stage Design, Costume Design and Make-up, Stage Management, Technical Theatre, Production Management, Dramaturgy and Pedagogy. 

Seminars Attended

  • Basic Photography Seminar by Jo Avila - Canon Philippines Ambassador (2012)
  • General Management Principles - Ateneo E-Learning (2007)
  • Customer Interaction Training Program - TeleDevelopment Services (2007)