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Objective

As a multi-skilled person, I am competent in analysing individual needs, as well as teaching my skills to others.

I respond effectively to changing circumstances including customer demands, and I look for new and improved

ways of doing things. Due to my varied academic and professional backgrounds, I cope well with pressure and

adapt quickly to new working environments.

I bring a unique energy and enthusiasm, which I feel, would be an asset to any workplace.

Work experience

Aug 2014Present

Sales Assistant

Uno de 50

Responsible for the customer attention, sales advise, visual, operations of the store, actively supporting the Store Manager and ensuring that the customer receives the best sales experience possible.

20132014

Sales Assistant

HOLMES PLACE

Holmes Place clubs offer stylish yet classic atmospheres that appeal to the differentiating consumer, appreciative of high quality facilities as well as professional, courteous service.
Main tasks and responsibilities:
Finding the potential client, contacting the client, scheduling a meeting.
Product presentation, understanding needs and suggesting the most suitable solution for the customer's, negotiation.
Customer excellence service and inspiring people to live well: the goal.

20102012

Area Manager

GBI

Responsible for a company's work in a specific part of the country
Team leader (50 people) stores management (10 stores)
KPI'S evaluation - daily/monthly
Costs control (P&L) and monthly goals
Maximisation of sales and profability
Responsible for all the stores management, sales assistant and customer service
(HR, training, sales, kpi, complaints, stock)

20092010

Sales Assistant

Santander Totta Bank

Product presentation for bank Santander
Contact and scheduling meetings with clients
Monthly goals, sales and customer service
Backoffice work

Education

20012004

Architecture Degree - frequency

ESAP - PORTO

3 years

20102011

Spanish Course

ILO instituto de linguas de Oeiras, Lisboa

A1+A2 *  B1+B2

Skills

Computer Skills

word, excel, powerpoint, autocad, internet, outlook, coreldraw, as400, mac os, windows. Social network ! (FB, Linkedin, Twitter, etc) ! internet and app.

Training sales

[Sales orientation training] Lisbon, Santander Bank 2010

[Planning] [Negotiation]  [Objections]  [Close]  [Costumer service]  [Complaints management]

[Sales orientation training] Barcelona, GBI 2011

[Sales training materials] [Appointment setting]  [Building rapport]  [USP/value proposition builder] [Negotiation] 

[Closing] [Objection handling] [Listening skills]

[Yoga 20 h] Lisbon, Jean-Pierre de Oliveira, 2013

[Focus and conscientious]

[Wellness Advisor training 40 h]Lisbon, Holmes Place academy, 2013

[Sales training materials] [Appointment setting] [Building rapport]  [USP/value proposition builder]

[Negotiation]  [Closing] [Objection handling] [Listening skills]