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Work experience

Oct 2014Present

Commercial Officer Export Incubator

Philips South africa

Reporting lines: Supply Chain Manager Incubator Africa

Aim of the job: Responsible for day to day operations for export customer and expediting orders. Ensure those customer expectations are met by ensuring that orders are accurately processed and monitored. Ensure that high standard of customer service is provided. Actively interact with 3PL, internal warehouse and shipping departments by facilitating both outbound and inbound processes. Ensuring that Export forecast is timeously and accurately submitted.

Key Areas of Responsibility :

  • Quotations Responsible for quotation processing
  • Ensuring that correct Commercial terms and pricing issued for Quotation
  • Weekly quotation reports Responsible for maintaining quotation reports
  • Order Processing Responsible for creating customer sales orders in the SAP system within expected time PO processing with Factories and follow up.
  • Customer service (Providing weekly updates to customers regarding their orders by tracking the ETA and ETA)
  • Checking on delivery condition and completeness of all orders.
  • Create and co-ordinate shipments for customer orders.
  • Liaise with Planners to receive updates on stock levels and planned deliveries from overseas factories
  • Send reports to customers and BDM”s on a weekly basis.
  • Order and Container consolidations Preparations of SI (Shipping instructions)
  • Returns processing Invoicing Pro-forma invoice accuracy Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries
  • Internal Customer service Internal control system (ICS) preparations for export orders.
  • Monthly and quarterly Forecast(AOP) Monitoring DRM (Delivery reliability Measurements) by meeting targets.
Apr 2013Sep 2014

Export Sales

Scaw Metals
  • Promote sales to build account base and increase revenue.
  • Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.
  • Follow up with customers up by pro-actively informing the status of their shipments, answering questions and referring clients to the supervisor when questions are more technical.
  • Negotiates with customers to resolve problems and trouble shoot in order to arrive at mutual agreements.
  • Increase and develop import-export transportation, warehouse and logistics programs with all related parties and customers. Send air and ocean quotations to foreign countries.
  • Plans and direct flow of air, ocean, and surface traffic moving to overseas destinations.
  • Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, way billing, assessing charges, and collecting fees for shipments.
  • Examines invoices and shipping manifests for conformity to tariff and customs regulations.
  • Notify supervisor of any damage, irregularities and safety concern and safety violations at onsite and offsite warehouse immediately.
  • May perform other department members duties during their breaks, lunch, or as designated by supervisor.
  • Performs other duties as assigned by supervisor or management.
Jun 2012Dec 2012

Trainee Course Coordinator

Continuing Education at University of Pretoria
• Market research • Processing of Purchase Orders • Processing of claims and payments • Distribution of information to delegates • Enquiries • Relief duties at Customer Services Centre • Assistance at registration desk • Processing of enrolments, registration of delegates and invoicing • Processing of cancellations
Aug 2011Dec 2011

Helpdesk assistance

UP Enterprise (Tuks Mobi)
•Deal directly with customers (TuksMobi users and TuksMobi Participating Vendors) either by telephone, electronically or face to face. •Respond promptly to customer inquiries and complaints. •Perform customer verifications. •On-site visits at participating vendors to resolve/assist with TuksMobi POS terminal issues. •Direct requests and unresolved issues to the designated resources. •Communicate and coordinate with external and internal parties. •Keep records of customer interactions and transactions •Record details of inquiries, comments, complaints and actions taken. •Follow up on customer interactions.

About Me

I am a well spoken, young person with a lot of zeal for life. I am a dedicated, hardworking individual who strives to deliver quality work punctually. I have a lot of potential and find myself competent at any task I set out to fulfill. I have a good history assuming leadership positions and find it fairly easy to work with people. I grasp new concepts fairly easily I am always looking for opportunities to learn and to better myself as a brand. I set high goals which I work hard to achieve both in life and at work. I believe in surrounding oneself with positive influences and constantly setting new goals in order to remain focused and motivated at all times. I may not know everything but I make it a personal ambition to know more than the next person, I believe this thirst for knowledge generally sets me apart from the rest. I am looking for the best opportunity to blossom in the digital Industry.



Bcom Degree Marketing Management

University of Pretoria/Universiteit van Pretoria
•Youth (church) committee member (2009;2010;2011;2012) •First place for Digital Marketing Strategy for Potato South Africa for a niche market (Final year project) •First place for complete Marketing Strategy for Potato South Africa for a niche market (Final year Project) •Finalist for the Young Direct Marketer Assegai Award- Final Year Project •Gold Award Winner for the Young Direct Marketer Assegai Award- Final Year Project


adobe photoshop elements
Microsoft excel
Travel Arrangements
Customer Service


Letter of Credit Course

exit training - educational and instructional training

Packing of Containers


Export and Import Transport Course


Basics of Incoterms Course


Basics of Export Course


Time Management

Continuing Education at the University of pretoria

Emotional Intelligence

CONTINUING education at the university of pretoria 


Tessa Booysen ( Continuing Education at the University of Pretoria)         0825631415
Alison Swartz (Scaw Metal- Chain Products)                                                         0796739854
Xanthe Dresser (Philips South Africa (Pty) Ltd                                                       0828681873

"Refiloe is a hardworking and committed to her work. I enjoyed working with her"
— Emmanuel Mabwe, worked directly with Refiloe

"Refiloe is a honest,hard working and friendly person and a pleasure to work with."
— roelof freislich, worked directly with Refiloe