Work History

Work History
Feb 2014 - Present

Co Founder

i-Candy Virgin Hair Co.

i-Candy Virgin Hair Co. offers the most sought after luxury lines of human hair extensions in the industry. i-Candy features premium high quality Brazilian, Peruvian, Malaysian and Indian and Filipino imported hair. We source our hair from all over the world and offer it at the best price on the market.

Jan 2015 - Present

Freelance Graphic Designer

Self-employed

As a freelance graphic designer I was responsible for creating and completing various design projects including digital ads for Facebook and Instagram as well as printed flyers and post cards.

Aug 2013 - Feb 2014

Customer Support Specialist

Little Black Bag

• Effectively increased customer retention by inventing a new program to appease unhappy customers and improve brand reputation.

• Utilized a personal and empathetic approach to customer support resulting in customers requesting me by name and recommending my service to other customers.

• Increased customer retention by inventing a program to appease unhappy customers and improve brand reputation. • Successfully solved challenging problems by communicating with all departments to quickly find solutions.

Sep 2012 - Jan 2013

Customer Support Specialist

Wittlebee

 • Demonstrated ability to up-sell products and retain monthly subscription accounts

•  Maintained client information and rapidly responded to customer tickets via Zendesk

•  Assisted customers with website navigation and troubleshooting

• Contributed visual design ideas to the CEO that were later implemented 

Nov 2011 - Aug 2012

Customer Service Representative

Staples

• Handled a high volume of customer inquiries via in-person, online, and phone

• Processed  cash and credit card payment through POS system

• Educated customers in store with products, services, and special promotions

Education

Education
2005 - 2007

Associate's degree

Cape Fear Community College

Psychology

Certifications

Certifications
Jun 2015 - Present

Visual Design

University of California, San Diego

This online course covers principles of visual design so that you can effectively organize and present information with your interfaces. You'll learn concrete strategies to create user interfaces, including key lessons in typography, information architecture, layout, color, and more. You’ll learn particular issues that arise in new device contexts, such as mobile and responsive interfaces.

Skills

Skills

Customer Service

Rockstar

Microsoft Office

Senior

Customer Relationship Management (CRM)

Senior

Creative Writing

Intermediate

IT Support

Intermediate 

Graphic Design

Novice

Social Media Management

Novice

Portfolio