Reed Reinfeld, CAHM

Experienced Property Management | Aspiring IT Professional

Summary

Accomplished Property Management Specialist with educational background in Information Technology (specializing in software and hardware networking) seeks exciting opportunity in Orlando, FL

Work History

Work History

Leasing Consultant

ZRS MANAGEMENT - BANYAN BAY
Jul 2015 - Present

416 Unit | County Bond | Coconut Creek, FL

  • Performed for all leasing and 30 / 60 / 90 day renewal actions and activities in addition to ensuring County Bond Compliance with all incoming residents.
  • Interacted with all current and prospective residents including follow-up to all conversations.
  • Placed maintenance service requests with required follow-up to ensure resident satisfaction.
  • Performed weekly market survey of area competition for revenue management platform (YieldStar) to create competitive pricing.

Leasing Specialist

Waterton Residential - The Woods
Dec 2014 - May 2015

400 Unit | Conventional | Market Rate | Burnsville, MN

  • Performed for all leasing and 30 / 60 / 90 day renewal actions and activities.
  • Interacted with all current and prospective residents including follow-up to all conversations.
  • Placed maintenance service requests with required follow-up to ensure resident satisfaction.
  • Performed weekly market survey of area competition for revenue management platform (LRO) to create competitive pricing.

LIHTC Compliance Specialist

Waterton Residential - NorthBridge
Apr 2014 - Dec 2014

607 Unit | Conventional | LIHTC | Commercial  - Mixed Use

  • Oversaw three (3) Low Income Housing Tax Credit (LIHTC) / Bond components of community (components consisted of a minimum of 211 units).
  • Performed Initial and annual certification of all residents who qualified for the LIHTC / Bond component.
  • Maintained strict adherence to state LIHTC / Bond guidelines administered to community including:
    • Monthly resident functions (movies, pool parties, holiday events, etc.)
    • Quarterly held seminars for home buying, job training, financial awareness (credit / tax related)
    • Prepared monthly LIHTC / Bond compliance reports with on-time submittal to the state reporting agency in addition to the third party monitoring agent assigned to community by State of Florida.
  • Performed Assistant Community Manager equivalent duties as needed during vacancy of Assistant Community Manager in addition to necessary backup for leasing and customer service needs.

Community Manager

Waterton Residential - Deer Chase
Apr 2012 - Apr 2014

187 Unit | Conventional | Market Rate

Primary responsibilities include those of the Assistant Community Manager position listed below in addition or supplanted to the following:

  • Performed all overall operational and financial performance functions of community.
  • Supervised four (4) associates (one (1) clerical and three (3) service)
  • Performed all payroll functions including issuance of monthly commissions and quarterly bonuses.
  • Properly maintained strict adherence to Waterton’s Standard Operating Procedure (SOP).
  • Assisted with the management (as a Community Manager) at two (2) other communities in the South Florida Metropolitan Area (Watermarke at Biscayne (402 Units) and Lakeview Cove (224 Units) during staffing vacancy while managing Deer Chase (overseeing a total of 25 associates between the three (3) communities).
  • Performed new acquisition / due diligence of new assets being added to Waterton (Watermarke at Biscayne, and NorthBridge on Millenia Lake) - Identify key issues with community, auditing of all lease files (residential and commercial), inspection of all units, common areas, grounds, etc.
  • Performed complete interior and exterior community rehabilitation / renovation at Deer Chase, Watermarke at Biscayne, and Lakeview Cove in addition to performing extensive lease up of all communities during takeover and rehabilitation / renovation.
  • Performed monthly / quarterly financial accounting of general ledger, operating reports, narrative reports, as well as all community level invoice processing through OPS Technology at Deer Chase, Watermarke at Biscayne and Lakeview Cove.
  • Prepared new community budgets as well as annual (future) planning and quarterly reforecasting of community budgets for Deer Chase, Watermarke at Biscayne and Lakeview Cove.

Assistant Community Manager

Waterton Residential - Deer Chase
Sep 2007 - Apr 2012

187 Unit | LIHTC County Bond (1987 - 2010) | Converted to Conventional | Market Rate Community in 2011.

  • Performed overall functions of community in absence of Community Manager.
  • Responsible for all new leasing as well as 30 / 60 / 90 / 120 day lease renewal actions and activities.
  • Prepared monthly commissions for Community Manager.
  • Performed rental collection and issuance of legally required delinquency notices.
  • Performed weekly-required market surveys of area competition to maintain revenue management platform (LRO) for competitive pricing.
  • Assisted with management (as an Assistant Community Manager) at The Resort at Pembroke Pines (now known as Arium Resort (1,520 Unit - Conventional) - While there, primary duties involved residential accounting with the collection and posting of rental revenue and issuance of legally required delinquency notices.
  • Assisted with management (as an Assistant Community Manager) for Lakeview Cove during takeover of community in 2011. Primary duties involved securing the property under Waterton’s ownership, installing new computers and phones systems and establishing Waterton’s Standard Operating Procedure (SOP) to all retained and newly hired associates.
  • Performed new acquisition / due diligence of new assets (Lakeview Cove and Esperanza) – identify key issues with community, auditing of all lease files, inspection of all units, common areas, grounds, etc.
  • Performed complete (interior and exterior) community rehabilitation / renovation at Deer Chase.
  • Performed extensive lease up of all communities after acquisition and renovation at Deer Chase.


Administrative Assistant II | Certification Specialist (HUD 4350.1)

Fairview | Ebenezer - Ebenezer Park
Oct 2005 - May 2007

200 Unit | High-Rise | HUD 232 | Project Based Section 8 community for persons sixty-two (62) Years of age or older and | or persons eighteen (18) years of age or older that need a deaf or wheelchair accessible apartment.

  • Performed all back office functions while providing direct assistance to Housing Manager and Compliance Specialist / Office Manager.
  • Performed collection and posting of all tenant based rental payments including issuance of legally required delinquency notices.
  • Created all new leases / lease renewals / initial & annual certifications (HUD Form 50059) for residents.

Education

Education

Certified Assisted Housing Manager (CAHM) Designation / Certification

Industry Certificiation
Oct 2006 - Present

Obtained through Minnesota Health and Housing Alliance (MHHA)

SKILLS

Skills
Languages

English - Native / Fluent

Spanish - Intermediate / Passable Conversational

Software | Industry Experience
Expert Level Software Knowledge:
  • Yardi Voyager
  • MRI
  • RealPage OneSite
  • RealPage Lead2Lease
  • RealPage OPSTechnology
  • RealPage LevelOne
  • RealPage ComplianceDepot
  • RealPage YieldStar
  • Spherexx I Love Leasing
  • Buildium
  • Entrata (Property Solutions)
  • Lease Rent Optimizer (LRO)
  • Microsoft Office (including Access)
  • Adobe Creative Suite
  • Mac and PC Operating Systems

Personal Industry Experience:

  • Due diligence / new acquisition / takeover
  • New construction and renovation lease up
  • Operational and financial accounting
  • In-depth experience in Low Income Housing Tax Credit (LIHTC), Section 8 Housing Choice Voucher (HCV) and Project Based Section 8 communities.
  • Major community (interior unit and exterior building, grounds and amenities) rehabilitation, and renovation (budget – high-end finishes).Successful audit experience with most recent audit being given an exceptional rating of 1% exception.New / annual / quarterly budget forecasting, preparation, and execution
  • Average 98% - 100% rental delinquency control, proper issuance of legal notices (Three (3) Day Notice to Pay or Vacate, Seven (7) Day Notice to Cure (or Termination), disposition of security deposits according to Florida Law.
  • 100% success rate with all legal proceedings (gained compliance or gained possession).



Awards

2013

Waterton Residential – Southeast Region – Leasing Achievement of the Year

2012

Waterton Residential – Southeast Region – Community of the Year

2009

Waterton Residential – Southeast Region – Leasing Achievement of the Year

2007 - 2015

Waterton Residential – Various quarterly “Compass Awards” in Outstanding Delinquency Control (less than 1% delinquency); Highest Average NOI (Net Operating Income); Highest Controllable Expense; Highest Average Occupancy; Outstanding Service Achievement.