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Work experience

Feb 2012Jun 2014

Cabin Crew


• Served as a member of a very exclusive and highly regarded team of professional flight attendants.

• Ensures full and up-to-date knowledge of Emirates Airline Products, services and all aspects of the job and duties.

• Is responsible to SCCM to expedite onboard services, PA, safety and security checks, and ensure passengers safety and comfort throughout the flight.

• Assisted in delivering the world’s best in-flight customer experience that was continuously voted the best in the industry.

• Assist passengers and pay special attention to passengers with special needs ie: UM, mothers with infants, elderly, wheelchairs, VIPs/CIPs, Skywards members etc.

• Keeps passengers informed at all times of any delays, diversions and/or disruptions, giving reasons for such occurrences, updating passengers on any changes to ground arrangements, transfers etc.

• Conducted prompt expense reporting system inclusive of stocking details to ensure ample onboard stock at all times.

• Ensures proper hand over to e.g. joining crew are fully briefed so that follow up actions can be taken.

• Certified in First Aid and CPR

• Awarded “Emirates Najm Merit Award ” for excellent onboard customer services rendered.

Nov 2009Feb 2013

Sales Representative - MENA Region

Berkay Tekstil

• Analyze market potential – Research prospective customers and potential profit MENA region.

• Contact clients regularly to establish effective working relationships; Serve as liaison between customers and management in order to relay customer issues to the correct department and track progress of resolution.

• Build strong relationships with existing accounts, providing services when necessary.

• Support pre-selling offers with catalogues/samples and direct contact.

• Write concise and effective customer proposals – Prepare sales contracts, proposals and presentations.

• Control coordination of shipping programs – Oversee delivery of products.

• Prepare effective action plans and schedules – Participate in marketing plan design and execution.

• Took part in trade shows (EVTEKS 2010 - Istanbul) and other marketing events.

• Work with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

Sep 2006Sep 2009

Team Manager - Customer Support Level 2 -


• Responsible for the supervision of a staff of twelve within the customer service Back Office level 2.

• Participate in the recruitment and training of customer service representatives. • Manage/pilot process implementing and follow-ups.

• Ensure that team meets KPI's (Key Performance Indicators)

• Prepare daily, weekly and monthly dashboards and work reports.

• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

• Managed the needs/requirements of high revenue commercial accounts/clients through extensive follow-up procedures.

• Anticipate and plan workshops for team to meet goals.

• Keep turnover at the lowest possible level and manage replacement(s) if needed.

• Efficiently cooperate with superiors and other team Managers by sharing best practices and information across teams.


Apr 2015Present

SoA: Statement of Accomplishement

IE Business School

An unconventional approach to Management Strategy! The course offers the opportunity to explore today's management practices from unexpected perspectives in order to ask provocative questions about the modern business environment.

Apr 2015Present

SoA: Statement of Accomplishement

University of Virginia Darden School of Business

Fundamentals of Project Planning and Management is an introductory course on the key concepts of project planning, critical path method, network analysis, simulation for project risk analysis and an understanding of Agile Project Management principles.

Mar 2015May 2015

Verified Certificate

SDA Bocconi

The course covers six key aspects of International Leadership: (1) Leadership Acumen, (2) Navigating Cultures, (3) Communicating Effectively, (4) Motivating Followers, (5) Building Professional Networks, (6) Managing Conflicts.

Jan 2015Mar 2015

Verified Certificate

University of Michigan

The course covers the four key stages of negotiation: (1) Planning, (2) Negotiating, (3) Creating a contract, (4) Performing the contract.

Sep 2004Jul 2006

Bsc Bachelor's Degree

Jâmiât Mohammed El-Khâmiss Souissi Rabat

Graduated with Honors in Business Administration and Management.

Sep 2001Jul 2004

AE Associate's Degree

Jâmiât Mohammed El-Khâmiss Souissi Rabat

DEUG; Diplome d'Etudes Universitaires Generale

Graduated with Honors in Economics. 

Language Skills


Native or bilingual proficiency


Native or bilingual proficiency


Full professional proficiency


Full professional proficiency


Feb 2014Present

First Aid and CPR Training

UAE General Civil Aviation Authority (GCAA)
Feb 2015Present

Six Sigma Certification - Six Sigma White Belt

Aveta Business Institute

It aims to provide a basic definition, history, and structure of the discipline. It also provides a solid understanding of who
is involved in the actual implementation within an organization.

Mar 2015Present

Six Sigma Certification - Six Sigma Yellow Belt

Project Management Institute

How to integrate Six Sigma methodologies for the improvement of production and transactional systems, to better meet
customer expectations and bottom-line objectives, using the (Plan, Do, Check, Act) Methodology.

Mar 2015May 2015

International Leadership and Organizational Behavior

SDA Bocconi

Jan 2015Mar 2015

Successful Negotiation: Essential Strategies and Skills

Coursera Verified Certificates


Highly motivated young professional. Strong verbal, listening and written skills. Fluent in Arabic, French, English and Italian. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.