Robert Marraro

Robert Marraro

Objective

A position as manager, director or vice president directing operations, budget, logistics and planning.

Summary

Manager and supervisor with proven team and strategic achievements, and the ability to provide well-grounded recommendations and counsel in management, operations, project management, public relations and marketing.

Work History

Work History
Feb 2005 - Present

Records Manager

Corpus Christi Police Department

Managed staff of 37 and budget of $1.8 million. Oversaw operations of all data entry functions for the Police Department, incoming Public Information Act requests, administering the City's burglar alarm ordinance and taking 42 percent of all incoming offense reports via our Telephone Reporting Unit.

Jul 2002 - Feb 2005

Director, Market Research

East Meets West Productions Inc.

Consulted with clients, provided account service and conducted market research on a variety of issues/projects/topics.

Jun 1990 - Aug 2002

Principal Agent

Home-based pubic relations and marketing

Assisted Quaker Oats Co. with issues regarding product boycott, pre-emptive measures to take to minimize negative impact, fall-out. Conducted media training for senior executives at Anderson Advertising Inc. Counseled senior management of Builders Square in handling crisis situations. Serviced: Alamo Bowl, Citibank Data Systems Inc., Harcourt Brace & Co., Pioneer Flour Mills, USAA and its affiliates. Coordinated over 500 public relations and marketing campaigns -- concept to evaluation -- including graphic design, advertising, print and television production, photography. Worked as television grip for KMOL-TV; performed voice overs for on-air commercials; studied television production and directed all levels of production at KAMU-TV. Developed over 100 internal communication pieces -- editorial content, calendars, distribution. Orchestrated over 25 special events -- grand openings, ground breakings, dedications, sports events, donor recognition ceremonies, unveilings. Led media center operations for 4,000 journalists from 18 countries for San Antonio Summit, 800 journalists from four countries for NAFTA Initialing Ceremony. Arranged celebrity appearances and handled contract negotiation for Builders Square.

Jan 2001 - Apr 2002

Sr. Consultant

Millican & Associates, Inc.

Mentored one junior consultant. Developed records retention schedules for Amtrak and the National Weather Service -- conducted 354 interviews across 54 line offices in eight months, coordinated with National Archives for compliance. Served as lead contact and project champion for minimum staff of five.

Mar 1999 - Dec 2000

Knowledge Managent Supervisor

Brown & Root Services Corp.

Performed sales coordination (Siebel) for $1.7 billion annual budget, revenue forecasting; helped direct sales strategy; monitored/analyzed top prospects. Relocated regional headquarters (Houston-Washington, DC); developed and implemented six-month staff/office transition plan and hiring strategy. Developed and implemented work methods for 250 research requests/year with maximum 48-hour turnaround time. Led project team and developed business process for conversion of 4.5 million sheets of paper records to digital images through scanning and indexing. Developed and implemented workflow for digitizing 500,000 pages of hard copy and 4,000 electronic documents on 500 projects.

Jan 1995 - Jan 1999

Freelance Consultant

Various temporary agencies

Assisted in developing $32 million capital expenditure budget and leveraging $5 million year-end final spending to cash flow for Clarke American Checks Inc. Provided direction and support for joint initiatives with other operating units for Clarke American Checks, Citibank Data Systems. Prepared situation and competitive analyses of markets and market segments, industries for Warm Springs Rehabilitation Hospital and The Diversity Channel. Supervised freelance, agency work for Clarke American Checks Inc.

Feb 1993 - Sep 1994

Coordinator, Communication and Public Relations

Corpus Christi Independent School District

Managed staff of 15 and budget of $750,000. Eliminated recurring 10-year $75,000 deficit in four months for Corpus Christi Independent School District. Coordinated publicity, promotion, community relations for 63 campuses with emphasis on Hispanic market. Served as organizational representative to the community and coordinated public service involvement.

Feb 1992 - Feb 1993

Public Relations Manager

Regnier, Valdez & Associates Inc.

Handled office operations, client needs in San Antonio and Austin, Texas, developed creative concepts and collaterals for internal and external communication, client positioning, direct mail and advertising for Call Home America and other clients. Provided counsel to clients.

Oct 1990 - Feb 1992

Public Relations Coordinator

Baptist Memorial Hospital System

Developed creative concepts and collaterals for internal and external communication, client positioning, direct mail and advertising. Coordinated public relations needs and media relations for three hospitals.

Education

Education
Aug 1986 - May 1990

B.A.

Texas A&M University

Skills

Skills

Advocacy/lobbying

Health-care, environmental issues at local, state and national level

Marketing

15 years of experience

Public relations

15 years of experience

Logistics

Handled various intricacies of things needing to get accomplished associated with clients' needs, special events and other work.

Management

Staff as large as 37.

Special events

Handled wide variety of all kinds of special events.

Media relations

Working with media to get them access to news sources and facilitate news gathering, serve as subject matter expert.

Strategic planning

Project management

Various projects of all kinds and sizes -- variable timelines, milestones and goals.

Consultation

Public relations, marketing, communication, strategic planning, management

Certifications

Certifications
Dec 2006 - Present

Certified Public Manager

State of Texas