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Summary

Most skillful in experience/atmosphere creation, operational efficiencies, and creative problem solving; my professional background demonstrates these soft skills in diverse outlets. Primarily, those outlets are in retail; preferably and ultimately, I seek more opportunities involving event coordination and community cultivation.

Work and Leadership History

01/2016current

Barista Trainer

Starbucks

Alongside my new partners, I demonstrate, guide, and encourage them as they learn our best practices and operations to maintain a strong structure of quality and efficiency that sets the stage for connecting. I train them to be in the people business serving coffee and not in the coffee business serving people.

08/201510/2015

Customer Service Representative 1

ITAC Solutions: Protective Life

My role in the incoming call center was to create peace of mind through processing ACH premium payments for life insurance policies and either answering or directing other inquiries and concerns.

09/201403/2015

KidZone Superviser

24e Fitness

I maintained a safe and orderly environment for children 6 weeks to 12 years to play and do homework while their parent's used the health facilities. 

12/201309/2014

Delivery Driver

Papa John's

Navigation know-how, cash handling (quick math),  time/task management were secondary skillsets I developed in this role. The primary was never-ending conflict resolution and experience turn-around with unsatisfied customers both at their doorstep and on the phone.

06/201305/2014

Barista

Starbucks

In creating the Third Place, I became increasingly proficient and effective  in my various job functions, ranging from POS engagement, relationship building, product knowledge, barista artistry, and more.

09/201207/2013

Bakery and Customer Service Associate

Panera Bread

Cultivating the Everyday Oasis required utilizing and honing display design, task management,  POS engagement, and encouraging an inclusive and connected store culture.

05/201112/2011

Software Development Intern

Hubbard Systems, Inc.

In this internship role I was introduced to the concept of situational learning  as I completed projects and assignments, mostly related to .NET testing/formatting and technical writing, completely new to me. My greatest accomplishment at Hubbard Systems was a complete redraft of the product training manual.

Education

08/201112/2015

B.Sc. Marketing

University of Alabama at Birmingham

Concentration in Social Media Management, Minor in Economics
Recognized among top 20% of 2015 marketing graduates by subject GPA