Rebecca Bean

Work experience

Work experience
May 2012 - Present



Provided friendly customer service with cash handling responsibilities. Sought opportunities to exceed customers' expectations. Recognized by management for engaging in genuine interactions with customers. Recognized as a reliable team player who takes pride in her work.

Feb 2013 - Apr 2014


Litchfield School District

Ensured cleanliness and safety of the learning environment. Set up events for the public, including seating arrangement, equipment and lighting.

Sep 2010 - Apr 2012

English Instructor

Cairo University

English Instructor and Entrepreneurship Development Office(CEDO) at Giza, Egypt Taught advanced English as a Second Language (ESL) university students to prepare them for transition from graduation to becoming a part of the workforce. Focused, student-centered approach to provide learners with opportunities to practice and learn skill sets they feel are most needed during this transition. Designed and taught curriculum for English classes which were based on a scholarship provided to CEDO and the faculty of engineering.

Apr 2011 - Jun 2011

English Instructor

Episcopal Training Center

Taught advanced ESL students for a full term, focused on fine-tuning public speaking and pronunciation skills while covering five textbook units which included new grammar concepts, writing, and listening practice.

Sep 2010 - Dec 2010

English Department Supervisor

Orascom Haram City Language School

Trained, coached, and provided guidance to English teachers. Conducted skill assessments and reported results to administration. Taught English to primary students grades 1-5. Asked to create English curriculum for international school in the Middle East.

Aug 2009 - Jan 2010

Blood Collections Specialist

American Red Cross Biomedical Services

Responsible for all aspects of blood collection according to specified standards with consideration for the donor's care, comfort, retention and the quality of the product for the recipient. Performed health history of blood donors by reviewing health-related questions and performed vital signs, hemoglobin and hematocrit procedures as indicated.

Mar 2009 - Aug 2009

Infusion Pharmacy Technician, Temporary

Dartmouth Hitchcock-Norris Cotton Cancer Center

Compounded monoclonal antibody therapies, iron and chemotherapy pre-medications for immediate IV administration. Responsible for updating patient charts and medication order entry inventory management.

Sep 2008 - Mar 2009

Infusion Pharmacy Technician

PharMerica Corp

Compounded antibiotic, total parental nutrition admixtures, oral compounds and prepared CADD PCA cassettes, using aseptic technique. Responsible for all IV department supply ordering and inventory maintenance. 

Mar 2008 - Sep 2008

Infusion Pharmacy Technician

Omnicare Inc

Londonderry, NH Compounded antibiotic, total parental nutrition admixtures and prepared CADD PCA cassettes, using aseptic technique. Prepared emergency kits and performed inventory.

Nov 2007 - Mar 2008

Clinical Intake Coordinator

Infusion Solutions

Received home infusion therapy referrals from hospitals, doctors and cancer treatment centers. Determined patients' insurance eligibility, communicated benefit structure and obtained prior authorization when necessary. Coordinated drug deliveries, receipt of lab results and VNA or in-house nursing visits with hospital discharge plans. Followed courses of therapy and/or new therapies initiated for each patient regarding insurance case management notification and authorization.

Jan 2005 - Nov 2007

Order Entry Pharmacy Technician

Omnicare Inc

Entered and processed IV drug and supply orders using OmniDx and CPR+. Performed data entry of new and refill prescription orders received from long term care facilities and physician practices. Achieved the highest degree of accuracy possible while exceeding production quotas. Interacted with other departments in the pharmacy to produce prescription labels for dispensing technicians and pharmacists on a scheduled basis according to predetermined delivery times.

Jan 2004 - Jan 2005

Financial Services Representative

Fidelity Investments

Temporary Contract Position.  Twice voted best call of the month by peers and management. Recognized opportunities to retain and build assets while building personal connections with each client. Assisted customers with mutual fund and brokerage transactions, such as purchases, sales, redemptions and provided account information.

Jan 2004 - Jan 2005

Junior Account Manager

Graphic Packaging International

Temporary Contract Position.  Coordinated inventory and shipping for a $40 million account based in Downers Grove, IL. Reported promotional inventory and shipping releases to internal and external customers. Created CAD and graphics requests for promotional items.

Aug 2003 - Jan 2004

Claims Adjudication Specialist

Omnicare Inc

Responsible for securing pharmacy claims payment from private and government health insurance companies. Ensured patient medications were dispensed in a timely manner by communicating insurance requirements and guidelines with clinical staff. Maximized profits by enforcing company formulary while maintaining a high level of customer service

Dec 2000 - Aug 2003

Physician Credentialing Coordinator

Cigna HealthCare

Promotion.  Credentialed physicians for contracted health plan provider network. Researched and investigated licensing and malpractice cases. Prepared documentation and verified credentials for review by medical directors and monthly credentialing committees. Complied with NCQA and HIPAA guidelines while ensuring deadlines were met. Analyzed physician applications for network participation.

Dec 2000 - Aug 2003

Pharmacy Coordinator

Cigna HealthCare

Promotion.  Monetarily awarded for identifying potential fraud and health plan abuse situations. Adjudicated pharmacy claims from the health plan perspective.

Dec 2000 - Aug 2003

Provider and Member Services Representative

CIGNA HealthCare

Handled high volume of sensitive phone calls with tact and professionalism. Awarded for excellence in delivering customer service. Resolved member and healthcare provider issues and grievances. Acted as a liaison between members, physicians and their staff, hospitals and brokers. Interpreted and explained insurance benefits to members.






Obtaining my certificate in teaching English as a second language has taught me effective ways to teach any subject matter with clarity and depth.

Excellent problem analysis and resolution skills

Professional interactions with internal and external customers

Works well under pressure and deadlines

Strong verbal and written communication skills

Healthcare and health insurance background

Intake coordination

Coordinate services for IV patients discharged home, including nursing, insurance, equipment and medication

Health claims coding

ICD-9 and CPT-4

Skilled in providing excellent customer service

Self-starter with strong attention to detail

Primary insurance contact for retail pharmacies

Provide formulary advice and online adjudication overrides.

Prescription order entry

Pharmacy claims adjudication