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Rebecca Klöckner

Customer Service Coordinator

Summary

Dynamic and resourceful M.Sc Business Administration graduate offering solid academic foundation and progressive background in administration, project management and sales. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance, business strategy as well as organizational communication and general administration. Native German speaker and fluent in Swedish and English

Education

20142016

M.Sc Business Administration -Strategy and Management in International Organizations

Linköpings University

Courses in Leadership, Strategy, Finance and Project Management

20092012

B.Sc Business Administration and Management

Dalarna University

Courses in Finance, Economics,  Statistics, Marketing and HRM

20092012

Swedish for Academics- 90 hp

Dalarna University
20112012

Exchange semester in Indonesia

Dhyana Pura University 

Intrapreneurship in Another Perspective, Courses within the field of  Business Administration and the indonesian language.

2009

A-Levels

Neusser Privatschule, Tyskland

Work History

Summer 2015/ 2016present

Customer Service Coordinator

Stora Enso

Facilitate the daily customer contact with an commercial approach to maximise sales and provided client advise on paper choice.Coordinate the overall order process and hold responsibility for call-offs. Competently manage daily follow-up of stock, delivery terms. and issue invoices. Monitore and manage customer sales plans, credit limits and overdue payments 

20162016

German Teacher

Curt Nicolin Gymnasium, Finspång

Training students in verbal and written communication in the German language. Responsibility to plan a syllabus and motivate students to participate in classroom discussions.Evaluate test papers and provide the required feedback to students. Plan  different fun and learn activities such as skit competition and essay competition

 20132014

Customer support-Sales Export

Gustafs Scandinavia AB

Managed customer relations and hold the overall responsibilit for the order and delivery process. Responsible for project administration and created and generated monthly sales reports for the Sales team. Assisted market entry into German market. 

Projects and Volunteer Work

Participation in the "Ericsson Innovation Award"       

Development of a ITC application in collaboration with two engineer students from Linköpings University.My role in the project was the development of a business plan and to create a synergy between technology and business.

 

Participation in a "Cross- disciplinary development project"  Demola East Sweden        

In a  project group consisting of seven students from the University of Linköping, we jointly developed a concept to create a more efficient and sustainable social integration of immigrants.The project has been implemented in cooperation with the Swedish Migration Board and the Municipality of Norrköping. 


Member of  jury in a case competition for Bachelor Students, Linköpings University

The responsibility as jury member was to listen to a oral debate and to evaluate which of the participating teams had the most relevant solid and persuasive argumentation. Furthermore, the jury has been responsible for the evaluation of the team performance and to give constructive feedback to the teams.

”Studenter på Näringslivsfrukost”, Region Dalarna

Together with six students from Dalarna University did I visit a number of municipalities in Dalarna and participated in local "business breakfasts". Aim of the project was to inform local entrepreneurs over the study programmes available at the Dalarna University and to tie a relationship between university  and business.

 

Student representative " ITB fair" in Berlin

Represented and marked Dalarna University at an international fair.                                                                              

Skills

5
Scrum
7
Business Applications Monitor,Fenix and SAP
8
MS Office
10
German, Swedish and English