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Rebecca Aitken

Boost Juice Corporate Business Manager

Summary

I am seeking to attain a role that allows me the fortitude to show my energetic and vibrant personality whilst always providing the best possible outcome for my customers, company and team. I am looking for a change that offers me the opportunity to not only apply my skills, but also with the possibility of long term growth and development. I am excited for any opportunity to undertake new training and develop my skill base. I am passionate about training and developing others to help them achieve their own success. I pride myself on my exceptional level of customer service, making a customers day makes my day.

Skills

Team Training 

Individual and Group facilitation. In store via SOPS, online platforms and training workshops.

Team Leadership

Team Development via SMART goals, individual recruitment and audition facilitation. 

Innovativity 

Development of new systems and process instore to aid in day to day management and monitoring KPIS.

Continuous Improvement

Constant planning, observation and communication of KPIS. High frequency regulation and development of instore controls. 

Budgeting and Records Management

Rostering and staff management via online portals and time management software. Monitoring KPIS via online portals, real time sales data and daily plans.

Written and Verbal Communication

Online portals, Email, facilitation of team meetings and group training, KPI reporting.

Boost Juice Achievements

  • Spending 3 months with Joost in India (Master Franchise), to work with the Indian Operations Team and to build and implement a standardised national training program
  • Attending the 2016 Boost International (Master Franchise) Conference in India
  • Positive sales and transaction growth for the first half of the 2015-2016 financial year

January to June: Sales Growth +5.57% & Transaction Growth +2.85%

  • Winning the 2015 Business Manager of the Year Award for company stores
  • Positive sales and transaction growth for both halves of the 2014-2015 financial year

January to June: Sales Growth +7.53% & Transaction Growth +4.84%

July to December: Sales Growth +6.04 & Transaction Growth +3.17%

  • Leading team Knox to regularly achieve 100% mystery shop reports in 2015 & 2016
  • Hitting both sales and labour budgets continuously for 5 months in 2015
  • 100% Mystery Shopper Report for January 2014
  • Winning the VIBE award (Boost UK), for embodying what it means to be Boost, in 2011
  • Being part of the launch team for Boost Stratford in 2011. I was the manager in charge of recruitment and training for the main staff body, prior to launch
  • 100% QAR for the first quarter of 2009
  • Making Superteam state finals 2008 & 2009
  • Winning the National Balloon Challenge 2008
  • Team member of the year 2007 & 2008 (for stores owned by our franchise)
  • Outstanding Commitment award 2009 (for stores owned by our franchise)
  • Regularly achieved 100% Mystery Shopper Reports in 2007 & 2008

 

Portfolio

Work History

Sep 2016Present

Boost Juice Corporate Business Manager

Boost Juice - Melbourne Central

Duties: Store regeneration, staff training & development, individual & group training, supervision & training of the management team, rostering, budgeting & expense management, product & supply ordering, operation of store/company promotions, strategic local area marketing, management of operations & resources in line with KPI outcomes, open/close of stores, cash handling & EFTPOS management, day to day operation of stores, general managerial duties, general retail duties.

Jun 2016Sep 2016

Training & Operations Consultant

Joost Juice Bars - India

Duties: Training the new Operations Team on the Boost QAR system/SOPS/OPGS & all in store procedures, design & implement a QAR reporting system, training needs assesment for all 12 stores,  build (using the Boost training tools) & implement a standardised national training program, team training & development, individual & group training, facilitation of Boost training programs (store manager & train the trainer), base level recruitment, design & distribute product information folders for all stores.

Apr 2015Jun 2016

Boost Juice Corporate Business Manager

Boost Juice - Knox City

Duties: Staff training & development, individual & group training, supervision & training of the management team, rostering, budgeting & expense management, product & supply ordering, operation of store/company promotions, strategic local area marketing, management of operations & resources in line with KPI outcomes, open/close of stores, cash handling & EFTPOS management, day to day operation of stores, general managerial duties, general retail duties.

Mar 2012Apr 2014

Multi Site Business Manager

Boost Juice - Surfers Paradise 1 & 2 (Hardrock)

Duties: Human resources, recruitment, staff training & development, rostering, budgeting & expense management, product & supply ordering, operation of store/company promotions, open/close of stores, cash handling & EFTPOS management, day to day operation of stores, general managerial duties, general retail duties.

Mar 2010Mar 2012

General Manager

Boost Juice - White City (London, United Kingdom)

Duties: Human resources, recruitment, staff training & development, individual & group training, supervision & training of the management team, rostering, budgeting & expense management, product & supply ordering, operation of store/company promotions, strategic local area marketing, preparation of store profit & loss statement, management of operations & resources in line with profit & loss outcomes, open/close of stores, cash handling & EFTPOS management, day to day operation of stores, general managerial duties, general retail duties.

Oct 2006Mar 2010

Multi Site Store Manager

Boost Juice - Surfers Paradise 1 & 2 (Hardrock)

Duties: Human resources, recruitment, staff training & development, rostering, budgeting & expense management

Mar 2005Oct 2006

Store Manager - Multi Site

Blockbuster Video Arundel & Labrador

Duties: Human resources, staff training & development, product & supply ordering, managing customer/staff accounts, operation of store/company promotions, open/close of stores, cash handling, general managerial duties, general retail duties.

Aug 2002Sep 2002

Student Teacher

Griffith University - Benowa State High School

Duties: Recording observations on lesson structure/student learning & teaching techniques, lesson planning using appropriate teaching strategies & classroom management strategies, responsible for Grade 8 Manual Arts & Grade 9 Woodwork class.

Education

Feb 2015Feb 2015

Provide First Aid

St John Ambulance Australia

HLTAID003 Provide First Aid

Jun 2014Present

SIR30212 Certificate IV Retail Management - Apprenticeship

Knowledgespace Pty. Ltd. 
Feb 2002Jul 2002

Academic Transcript - Technology Education 

Griffith University 

1011VTA Communication Teaching 10CP/ 1131VTA Design Proccesses 10CP / 1136VTA Principles of Technology 10CP

Jul 2001Dec 2001

Academic Transcript - Arts

Griffith University

1004HUM Contemporary Europe: Nations and Beyond 10CP / 1012HUM Great Books 10CP/ 
CTL1006 Studies: Ancient and Medieval World 10CP / FMC1006 Culture and Society 10CP / HUM1003 Contemporary Europe: An Introduction 10CP/ HUM1005 Enlighten Phil and Public Debate 10CP

Jan 2000Nov 2000

Statement of Attainment

TAFE QLD - Sunshine Coast 

ABC001 Construction 1/ ABC009 CAD 1/ ABC020 Design 1/ ABC041 Presentation Drawings 1/ ABC047 Surveyinig and Measured Drawings/ ABC049 Drafting Technoloogy 1/ ABC055 Working Drawings 1/ ABC112 Drafting Studio 1

Jan 1999Nov 1999

Certificate of Completion - Year 12 Secondary Education 

QLD Board of Secondary School Studies

Referees

Sarah Fitzgerald

Retail Zoo - Operations Consultant

0458 153 535

email available on request.

Testimonials

“I felt compelled to pass on some feedback on the employee you had rostered at this time. She was on her own, taking orders, making juices, not only with a friendly smile on her face, she did it with such professionalism, precision, speed and with a greeting and even a lovely farewell when she delivered the juices. Please let her know that she is doing such a great job for Boost and if I ran a similar business, I would gladly offer her a job. . . You would not want to let her go. She deserves recognition”

Customer Feedback Email – Saturday 25th June 2017

“Just wanted to touch base and congratulate you on a sensational job in keeping Knox on target with sales and labour for June! It has been very pleasing to see you hit your key targets over the past few months and speaking to Sarah about your commitment and dedication in delivering these results. You have taken that extra step to ensure that you hit these targets and this has very much been noted and I wish all company stores would follow in your footsteps.

This is exactly the attitude and culture that we expect in company stores and I am so proud of your efforts to ensure that these results are delivered. $5 over sales budget is a win and a big tick, you hit your target and that’s what we ask you to do, you delivered. Continue to keep up the good work and hopefully you can share this with your Vic team on your next phone hook up!

Well done once again and looking forward to seeing you continue to smash these results in store in the new FY”.

Lealie Hart – National Company Operations Manager – 7th January 2015