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Work experience

Oct 2009Present

Independent Sales Representative
  • Independently representing home decor, gift, personal accessories, leather goods, footwear and pet product manufacturers to independent retailers in western MA, western NH and VT

  • Maintains existing accounts while developing new customer base

Nov 2007Oct 2009

Training Manager

Service Evaluation Concepts, Inc.
  • Developed and managed training programs/applications, curricula, assessment tools and corresponding materials for end users. Ensured that all course curricula and educational materials were current and of acceptable quality

  • Assisted Client Experience Director with recruiting and staffing; performance management and improvement systems; compensation and benefits administration; and Succession Planning

Oct 1997Nov 2007

Cole Haan

Retail Training Manager 2004 - 2007

  • Designed, developed and delivered multi-media sales and product training programs that integrated and aligned with key brand initiatives and seasonal product strategies to achieve key performance indicators for 60+ retail locations nationwide

Senior Retail Services Coordinator 2002 - 2004

  • Assisted Marketing Manager with the management of Retail Services Coordinator team

    • Developed and implemented sales training seminar formats

    • Created marketing materials and sales training kits

    • Trained newly hired team members
  • Developed New Store Opening sales training format and curriculum

  • Performed new store sales training for Cole Haan retail locations nationwide

  • Coordinated and performed cross-brand sales training with key Nike retail locations

  • Managed volume opportunities and relationships with key accounts in a 300+ door territory

  • Developed, coordinated and implemented sales training seminars at accounts

  • Assisted Account Executives at markets by providing consumer feedback and territory knowledge

Strategic Account Executive 1999 - 2001

  • Developed business plans for an 85 door division affecting assortment, inventory and sales projections on a seasonal basis to roll into a corporate plan executed for a fiscal year

  • Planned and implemented assortment intensification project to grow market share while limiting liabilities in smaller doors, resulting in a 40% divisional increase for fiscal year 2001

  • Managed team of Retail Service Coordinators to service larger volume doors more frequently

Retail Services Coordinator 1997 - 1999

  • Managed opportunities and relationships with key accounts in a 300+ door territory

  • Developed, coordinated and implemented training seminars at accounts

  • Assisted Account Executives with buy meetings and markets

Oct 1990Oct 1997

Marshall Field's

Sales Leader, Men's Shoes1994 - 1997

  • Led a 5 member cross functional team at a fashion retailer producing a 53% increase in volume during tenure

  • Partnered with vendor resources to organize training seminars and sales events

  • Selected Field's Finest, 1995: Award for outstanding customer service and sales, as nominated and selected by peers

Sales Consultant, Women's Shoes1990 - 1994

  • Consistently achieved sales goals through exemplary client service in a luxury department store

SOCIAL NETWORKING

QUALIFICATIONS SUMMARY

Committed sales professional with complimentary experience managing and training successful sales people and stores. Skilled at working closely across multiple channels to meet sales objectives and known as an effective communicator through all levels of management and employees. Consistently meets individual and team goals and objectives.

Capabilities include:

  • Territory & Account Management

  • Sales Training & Development

  • Sales Forecasting & Demand Planning

  • Independent Retailer Sales (B2B)

  • Retail Sales & Management

  • Growing Markets

  • Sales Analysis

  • Travel Budgeting and Time Management

IT Proficiencies: Microsoft Office; Brandwise/SSI; CRMs (Salesforce.com, etc.)

REFERENCES

Available upon request

COMMUNITY INVOLVEMENT

VOLUNTEER COORDINATOR, Marshall Field's, Columbus, OH 1994 - 1997

  • Networked to match corporate funding with local volunteer initiatives.
  • Planned and staffed weekly, monthly, annual and corporate sponsored events.
  • Participated on Grant Application review board to determine eligibility and merit of local charities' requests for funding through our Community Giving program.
  • Regularly provided volunteers to the Columbus Museum of Art, participating in First Thursdays social mixers for adults and 1st Saturdays drop-in program for families with young children to discover and create art together.
  • Recruited largest corporate participant team in AIDSWalk '97 Columbus Walks for Life, benefiting local charities.
  • Provided corporate sponsorship and volunteer support for Miss Saigon with Love, a benefit performance for the Columbus AIDS Task Force and Broadway Cares/Equity Fights AIDS.

AWARDS

Marshall Field's "Field's Finest", 1995

EDUCATION

St. Clairsville High School

1983-1986

Ohio University Eastern Campus

1986-1988

AFFILIATIONS

ASTD, American Society for Training & Development, 

Member

ASTD (American Society for Training & Development) is the world's largest association dedicated to workplace learning and performance professionals.

Gerson Lehrman Group, Consultant    

The Gerson Lehrman Group Councils are global networks of executives, physicians, scientists, engineers, attorneys, and other professionals who deliver expertise and decision-making assistance to business, government and investment leaders from around the world

EXPERIENCE HIGHLIGHTS

Account Development:10+ years experience developing territories by actively seeking new business

  • Grew territory sales revenue by 30% (vs. LY)

  • Increased account base (new active customer count) by 18%.

  • Re-activated 20% of dormant account base.

  • Achieved 40% divisional increase for fiscal year for 85 door division of national department store chain

Territory Management: 10+ years experience B2B sales representative in diverse product categories

  • Represented 60+ lines to independently owned gift retailers

  • Coordinated 300+ door territory in New England and Midwest

  • Managed 85 door division in Southeast

  • Adept at sales analysis, travel budgeting and time management

Account Management:Skilled at developing and executing multi-door divisional business plans

  • Forecasted assortment, inventory and sales projections on a seasonal basis

  • Maintained weekly reports of sales and modified business plan projections accordingly

  • Managed relationships with senior account stakeholders