Work experience

Work experience
Oct 2009 - Present

Independent Sales Representative
  • Independently representing home decor, gift, personal accessories, leather goods, footwear and pet product manufacturers to independent retailers in western MA, western NH and VT

  • Maintains existing accounts while developing new customer base

Nov 2007 - Oct 2009

Training Manager

Service Evaluation Concepts, Inc.
  • Developed and managed training programs/applications, curricula, assessment tools and corresponding materials for end users. Ensured that all course curricula and educational materials were current and of acceptable quality

  • Assisted Client Experience Director with recruiting and staffing; performance management and improvement systems; compensation and benefits administration; and Succession Planning

Oct 1997 - Nov 2007

Cole Haan

Retail Training Manager 2004 - 2007

  • Designed, developed and delivered multi-media sales and product training programs that integrated and aligned with key brand initiatives and seasonal product strategies to achieve key performance indicators for 60+ retail locations nationwide

Senior Retail Services Coordinator 2002 - 2004

  • Assisted Marketing Manager with the management of Retail Services Coordinator team

    • Developed and implemented sales training seminar formats

    • Created marketing materials and sales training kits

    • Trained newly hired team members
  • Developed New Store Opening sales training format and curriculum

  • Performed new store sales training for Cole Haan retail locations nationwide

  • Coordinated and performed cross-brand sales training with key Nike retail locations

  • Managed volume opportunities and relationships with key accounts in a 300+ door territory

  • Developed, coordinated and implemented sales training seminars at accounts

  • Assisted Account Executives at markets by providing consumer feedback and territory knowledge

Strategic Account Executive 1999 - 2001

  • Developed business plans for an 85 door division affecting assortment, inventory and sales projections on a seasonal basis to roll into a corporate plan executed for a fiscal year

  • Planned and implemented assortment intensification project to grow market share while limiting liabilities in smaller doors, resulting in a 40% divisional increase for fiscal year 2001

  • Managed team of Retail Service Coordinators to service larger volume doors more frequently

Retail Services Coordinator 1997 - 1999

  • Managed opportunities and relationships with key accounts in a 300+ door territory

  • Developed, coordinated and implemented training seminars at accounts

  • Assisted Account Executives with buy meetings and markets

Oct 1990 - Oct 1997

Marshall Field's

Sales Leader, Men's Shoes1994 - 1997

  • Led a 5 member cross functional team at a fashion retailer producing a 53% increase in volume during tenure

  • Partnered with vendor resources to organize training seminars and sales events

  • Selected Field's Finest, 1995: Award for outstanding customer service and sales, as nominated and selected by peers

Sales Consultant, Women's Shoes1990 - 1994

  • Consistently achieved sales goals through exemplary client service in a luxury department store