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Reagan Warren Diaz

Passionate about customer service

Summary

I am South African by birth, but I have been living in New Zealand for half of my life. I love technology and working with people. I am passionate about learning new technologies. I love spending time with family and keeping fit and I am writing a book. 

Education

20052009

BCIS(Bachelor's of computer and information sciences)

Auckland university of technology

20182018

AWS architect associate certificate

Amazon Web services

Work History

Feb 2017Sep 2018

Technical helpdesk support specialist

SMX LTD
  • Frontline customer support for New Zealand's premier email cloud security specialist
  • On-call roster
  • Support for Linux back-end systems and bespoke applications
  • Troubleshooting email related issues, this sometimes requires log file parsing
  • Writing scripts to automate repetitive tasks
  • Dealing with spam, as well as false positives(legitimate email marked as spam
  • training to up-skill colleagues in Linux
  • Onboarding of new starters in the company. This includes building new machines, whether it be installing Linux or Windows, as well as any relevant applications.
Dec 2012Feb 2017

Technical Helpdesk Specialist

Webdrive LTD/Umbrellar  LTD
  • Advanced Technical Helpdesk Specialist Front-line technical support for New Zealand's top web hosting company
  • Providing world-class support for Linux/Windows shared hosting and private servers,
  • dealing with the public, small business, and enterprise clients.
  • Troubleshooting website and database coding and configuration issues.
  • Migration of websites, databases, email, DNS and domain transfers.
  • Domain name registration management Sales of virtual servers, hosting, and domains
  • Assistance with accounts and billing related queries Documentation of systems and processes Training and assisting junior staff
  • Level 2 support
Oct 2011Dec 2012

Helpdesk Support Technician

AIA New Zealand LTD

Help-desk support technician

  •  Daily backups of production servers
  •  Procurement of IT related consumables
  •  Setting up of users and machines for onboarding
  •  Setting up of user policies in active directory
  •  Setting up of mobile devices such as tablets and mobile phones
  • Troubleshooting of device connectivity  and any other issues related to production systems
Jan 2009Oct 2011

Freelancer

Self -employed
  • Freelance web development
  • Web development using Drupal and PHP with MySQL

Skills

  1. Passionate about customer service
  2. Analytical and technical background
  3. Team building. Excellent communication
  4. Windows, Linux, UNIX, Mac system administration
  5. Experienced web, mail, and database server administrator using SQL
  6. Active Directory
  7. SQL programming with MySQL, Postgres, MSSQL. triggers and stored procedures
  8. Scripting in bash, Perl, python
  9. Web development in PHP, dynamic design with HTML/CSS/AJAX
  10. I recently gained the AWS architect associate certification
  11. network and server monitoring using Nagios
  12. I have some experience with Oracle and PL/SQL which I studied in university
  13. I am also in the process of studying cloud formation(AWS)
  14. Web server set up and configuration(Apache and Nginx)