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Reagan Warren Diaz

Passionate about customer service


I am South African by birth, but I have been living in New Zealand for half of my life.I love technology and working with people. I am passionate about AWS technologies and see myself as a dev ops engineer in the next five years. I love spending time with family and keeping fit. 




Auckland university of technology

Work History



Self employed

Freelance web development web development using Drupal and PHP with MySQL


Helpdesk Support Technician

AIANew Zealand LTD

Helpdesk support technician


Technical Helpdesk Specialist

Webdrive LTD/Umbrellar  LTD

Advanced Technical Helpdesk Specialist Frontline technical support for New Zealand's top web hosting company Providing worldclass support for Linux/Windows shared hosting and private servers, dealing with public, small business, and enterprise clients Troubleshooting website and database coding and configuration issues Server builds and system administration Migration of websites, databases, email, DNS and domain transfers Advanced DNS setup and domain name registration management Sales of virtual servers, hosting, and domains Assistance with accounts and billing related queries Documentation of systems and processes Training and assisting junior staff


  • Fanatical customer service
  • Analytical and technical background
  • Team building. Excellent communication
  • Windows, Linux, UNIX, Mac system administration
  • Experienced web, mail, and database server administrator
  • Active Directory
  • SQL programming with MySQL, Postgres, MSSQL. triggers and stored procedures
  • Scripting in bash, perl, python
  • Web development in PHP, dynamic design with HTML/CSS/AJAX