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Work experience

Jun 2010Present

IT Asst


• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

• Determine computer software or hardware needed to set up or alter system.

• Recommend new equipment or software packages.

• Confer with network users about how to solve existing system problems.

• Expand or modify system to serve new purposes or improve work flow.

• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

• Oversee the daily performance of computer systems.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

• Maintain logs related to network functions, as well as maintenance and repair records.

• Configure, monitor, and maintain email applications or virus protection software.

• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

• Monitor current reports of computer viruses to determine when to update virus protection systems.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

• Load computer drives and disks, and install software and printer paper or forms.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Prepare evaluations of software or hardware, and recommend improvements or upgrades.• Coordinate with vendors and with company personnel to facilitate purchases.

• Perform routine network startup and shutdown procedures, and maintain control records.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Perform data backups and disaster recovery operations.

• Consult with management to ensure agreement on system principles.

• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

• Analyze equipment performance records to determine the need for repair or replacement.

• Coordinate implementation of computer system plan with establishment personnel and outside vendors.

• Maintain an inventory of parts for emergency repairs.


Aug 2007Jun 2010


Sambharam Academy of Managment Studies