Dubai International Airport, UAE
The Rental Sales Agent is responsible for optimising the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service. As a Rental Sales Agent I was entrusted with educating our customers on their buying options and serving them with the highest level of respect, professionalism and friendliness.
Maintained one of the highest levels of IRPD for 6 consecutive months.
Finished first on ranking 3 months consecutively on selling protection package and Up sells on Premium Luxury Cars
- Meet all sales and service standards
- Handle customer complaints with professionalism and confidence
- Handle all telephone and email inquiries in a friendly and helpful manner.
- Maximising 'walk up' business
- Monitoring reservations and vehicle rental returns
- Other job duties such as supervising the drivers, arranging delivery's, etc as assigned to meet the business needs