Work experience

Work experience
Sep 2006 - Present

Unix Administrator

Party City Corporation

Mainly responsible for all UNIX based system administration, security, and off-site tape retention serving all of our 700+ retail and temporary store locations.

  • OS and hardware level support for our local and remote Red Hat Linux, Fedora, Debian, OpenSolaris, and AIX systems (75 servers) including
    • Problem determination, root cause analysis, and remediation
    • Storage administration and allocation
    • User account management including adding/deleting and access controls.
  • Software installation, patching, performance tuning, and configuration
  • Created and automated various server health check tools for on and offsite monitoring
  • Create and maintain local documentation with regard to everything UNIX, such as serial numbers, contracts, rack location, installed hardware type, OS versions, installed memory, etc¬†
  • Daily, quarterly, and yearly server auditing for both PCI and SOX compliance as well as OS security review and patch management
  • Implement new change control migrations and upgrades when needed
  • Assist in business continuity planning and yearly disaster recovery exercise
  • Aid local development teams with the maintenance and upkeep of various Party City related websites
  • Document and proceduralize repeating requests automating when possible
  • Coordinate with external teams and vendors as needed for problem resolution and annual maintenance contracts and support
  • 24/7/365 on-call support for all UNIX related production issues
  • Provide end user support as needed for any Unix related challenges
Feb 2003 - Sep 2006

Mid-Range System Administrator

Footstar Corporation

Part of a two person team responsible for the administration of 11 AIX and 2 AS/400 systems

  • Administer and allocate ESS and FAStT storage as needed
  • Monitor system usage and review for potential performance problems
  • Implement system monitoring tools such as Tidysys and Big Brother for Operations
  • Maintain local tape library, TSM backup software, and ensuring offsite tape retention
  • Troubleshoot various hardware and software issues as needed to resolution
Aug 2001 - Feb 2003

Senior End User Support Technician

Footstar Corporation

Desktop support lead for our End User community including all of our corporate sites as well as remote dial-in and VPN users local and abroad

  • Hardware and software life-cycle management review, purchase, and upgrades
  • Day to day desktop hardware and software problem and resolution
  • Assisted as Tier 3 level support for all Junior technicians and mentored as time permitted
  • Create, update, or install new software images for electronic deployment
May 2001 - Aug 2001

Desktop Support Consultant - Novartis

Livingston Consulting

High-level end user desktop support in a medium sized Windows NT network. Software supported includes Windows 98/NT Workstation, Lotus Notes, Microsoft Office 97, Internet Explorer and a variety of commercial laboratory applications. Software imaging and hardware upgrades/installation as well as basic network connectivity were also part of my primary duties.

Aug 1999 - May 2001

Help Desk Consultant - BASF

RCM Technologies

Primarily responsible for tier 1 customer service and entering trouble tickets into call management software, problem escalation and resolution, troubleshoot IP / IPX and RAS network connectivity issues, provide limited Novell, Oracle, and SAP user administration, support of desktop software applications including Windows NT Workstation 4.0, MS-Office 97, Lotus Notes, Netscape, and Rumba.

Apr 1999 - Aug 1999

Desktop Support Consultant - Ingersoll-Rand

Jonathan Roberts

Installed, configured, repaired and maintained PC workstations and related equipment, provided tier 1 and tier 2 support for PC and LAN software and hardware, Help Desk phone support, installed, diagnosed, upgraded, and maintained all PC's hardware/software, added/removed user accounts and managed security rights, trained users as needed, Help Desk support duties including answering phones, solving software/hardware problems

Aug 1998 - Mar 1999

Desktop Support Consultant - Calvin Klein Cosmetics

AlphaNet Solutions

Part of a four person team responsible for providing network connectivity and desktop support for 350+ users in a mixed Novell / Windows NT environment. Responsibilities include network printer connectivity and maintenance, hardware/software troubleshooting and resolution, workstation configuration and installation, patching and cabling, assisting in the migration from Token Ring environment to Fast Ethernet

Jun 1998 - Aug 1998

Desktop Support Consultant - St. Barnabas Medical Center

RHI Consulting

Responsible for installation, administration and troubleshooting in a 4,000-user Novell environment for a major health care provider, setting up new users and manage user groups, creating new printers and print queues, software and hardware installation and support, fast Ethernet cabling and installation, Windows 95 rollouts, MS Exchange software support.

Aug 1997 - May 1998

UNIX Systems Administrator

Lawrence Erlbaum Associates

Administrator for a Novell 3.12 and 4.11 local area network, SCO Unix, and Lotus cc:Mail.Daily responsibilities included creating new accounts and login scripts, assign rights to directories, create and modify print queues, maintenance and repair of four cc:Mail post offices, create and manage users and mail lists, new computer configuration, creating daily and monthly backup jobs, troubleshooting, diagnosing, and repairing computer related problems, purchasing, hardware and software support.

Oct 1996 - Aug 1997

Information Systems Manager

Hermann Hirsch USA

Mainframe responsibilities include maintenance of HP 3000 / 900 server, hardware and software troubleshooting, network cabling, batch processing, invoicing, X.25 communications, EDI, daily and monthly backups.


Jul 2007 - Jul 2007

RH300 Red Hat Linux

Global Knowledge
Nov 2004 - Nov 2004

Unix I / Unix II

Global Knowledge



A+ Certified


Red Hat Certified System Administrator

Red Hat