Work History

Work History
Apr 2007 - Present

Technology Delivery Manager & Project Test Manager

Bank of America

As a Sr. Project Test Manager, responsible for leading application testing teams through all project phases of testing including System Integration, User Acceptance, Performance, and Vulnerability Testing for major e-Commerce and Online Banking projects. Accountable for all aspects of project management and Six-Sigma Software Development Life Cycle using DMAIC SDLC Methods.Additionally responsible for leading team of Jr. Project Test Managers as well as leading Process Team to identify current processes and identifying change to Testing Leadership for evaluation and implementation

Project Highlights Include:

·Mobile Banking Downloadable Apps (MOLB) capabilities that allows customers to manage their finances using new MOLB application via their Smart Phones.Initiative scheduled for November 2010 and February 2011 deployment

·Quick Pay Online Delivered Online Banking (OLB) capabilities that allows customers to pay bills immediately without the Bill Pay time schedule constraints to a pre-determined set of Payees for a fee

·Quick Pay Phone Delivered Online Banking (OLB) capabilities that allows Customer Service Front-Line Agents the ability process immediate bill payments in the same manner as Quick Pay Online for those customers without internet capabilities

·On BehalfOf Agent Access Delivered Online Banking (OLB) capabilities that allows Customer Service Front-Line Agents the ability to see customer account session within OLB in order to more fully assist customer during new account setup within OLB session– Led a 15+ cross-functional team maintaining less than a 1% positive variance to theoverall project budget and an increase of revenue of $7.2M annually

As a Technical Project Manager, responsible for leading teams through all project phases for major e-Commerce projects. Accountable for all aspects of project management and Six-Sigma Software Development Life Cycle using DMAIC, including:

  • Project planning, analysis, design, development, testing, deployment, project close out, risk management, issue management, and change control adherence where needed on multiple concurrent projects as well as single mission critical projects with up to 20 back-end systems and 5 external software vendors
  • Staffing of on-shore, near-shore, and off-shore development and testing resources, tracking and managing issues and failure points to closure in MS SharePoint site, managing vendor relationships, project scheduling, and budgeting, quality, risk management and change control
  • Responsible for all project artifact audits as set with PMO Governance and Change Management organization
  • Unofficial mentor for junior level Technical Project Managers surrounding SDLC standards and methodologies, governance audits, and budget tracking
  • Time Reporting and Resource Tracking within Clarity software tool
  • Weekly status reporting to Project Team, Business Client Management, and Technology Leadership
  • Evaluation and implementation of new Project Management processes and standards as needed and approved by PMO

Project Highlights Include:

  • Touch Clarity SASO Project Initiative Delivered Targeted Offers capability for Online Banking Customers at Sign-Off - Led a 15+ cross-functional team and 2 external vendor organizations maintaining less than a 1% positive variance to the overall project budget and an increase of revenue of $2M over 3 years
  • US Trust Transition Philanthropic Project Initiative - Delivered new grant-making site for high net worth individuals - Led a 20+ cross-functional team and achieved a 2% positive variance to the overall project budget
  • US Trust Transition Integration Brand Project Initiative - Delivered new U.S. Trust website, replacing the Private Bank site with 40+ pages - Able to deliver more functionality in first phase than expected, and as a result completed project in 2 phases rather than the originally planned 3 - Led 35+ cross-functional team and achieved a 2% positive variance to the overall project budget
  • Small Business Express Application Generation 3 - Delivered April 2008 replacing Capital Stream Full Application with a new Express Application allowing Small Business Customers the ability to submit Deposit Applications - Led 20+ cross-functional team assuming PM responsibility during the build phase after being 20 days behind schedule and a 16% negative variance to a 1% negative variance at closure
  • MBNA Transition Integration Project Initiative - Delivered Credit Card Pre-Approval to direct mail customers - Led 25 cross-functional team and 2 external vendor organizations
Aug 2006 - Apr 2007

Sr. Consultant

Sapphire Technologies

As a Technical Project Manager at Bank of America, responsible for leading teams through all project phases for major e-Commerce projects. Accountable for all aspects of project management and Six-Sigma Software Development Life Cycle using DMAIC, including:

  • Project planning, analysis, design, development, testing, deployment, project close out, risk management, issue management, and change control adherence where needed on multiple concurrent projects as well as single mission critical projects with up to 20 back-end systems and 5 external software vendors
  • Staffing of on-shore, near-shore, and off-shore development and testing resources, tracking and managing issues and failure points to closure in MS SharePoint site, managing vendor relationships, project scheduling, and budgeting, quality, risk management and change control
  • Responsible for all project artifact audits as set with PMO Governance and Change Management organization
  • Unofficial mentor for junior level Technical Project Managers surrounding SDLC standards and methodologies, governance audits, and budget tracking
  • Time Reporting and Resource Tracking within Clarity software tool
  • Weekly status reporting to Project Team, Business Client Management, and Technology Leadership
  • Evaluation and implementation of new Project Management processes and standards as needed and approved by PMO

Project Highlights Include:

  • Touch Clarity SASO Project Initiative Delivered Targeted Offers capability for Online Banking Customers at Sign-Off - Led a 15+ cross-functional team and 2 external vendor organizations maintaining less than a 1% positive variance to the overall project budget and an increase of revenue of $2M over 3 years
  • US Trust Transition Philanthropic Project Initiative - Delivered new grant-making site for high net worth individuals - Led a 20+ cross-functional team and achieved a 2% positive variance to the overall project budget
  • US Trust Transition Integration Brand Project Initiative - Delivered new U.S. Trust website, replacing the Private Bank site with 40+ pages - Able to deliver more functionality in first phase than expected, and as a result completed project in 2 phases rather than the originally planned 3 - Led 35+ cross-functional team and achieved a 2% positive variance to the overall project budget
  • Small Business Express Application Generation 3 - Delivered April 2008 replacing Capital Stream Full Application with a new Express Application allowing Small Business Customers the ability to submit Deposit Applications - Led 20+ cross-functional team assuming PM responsibility during the build phase after being 20 days behind schedule and a 16% negative variance to a 1% negative variance at closure
  • MBNA Transition Integration Project Initiative - Delivered Credit Card Pre-Approval to direct mail customers - Led 25 cross-functional team and 2 external vendor organizations
Jul 2005 - Aug 2006

Sr. Consultant

ASAP Solutions

As Technical Project Manager at Cingular Wireless, responsible for leading teams through all project phases of the Tax Exemption integration project following the merger of AT&T and Cingular Wireless with a project budget of $3.7M, 50 cross-functional team members, 20 impacted systems including Amdocs & Convergys Billing Systems.  Accountable for all aspects of project management and Software Development Life Cycle, including:

  • Project planning, requirements gathering, analysis, vendor selection, design, development, testing, deployment, and project close out
  • Staffing of both on-shore and off-shore development and testing resources, tracking and managing issues to closure, managing vendor relationships, project scheduling, and budgeting, quality, risk management and change control
  • Responsible for all project artifact audits as set with PMO Governance as well as internal Sarbanes-Oxley (SOX) audits
  • Weekly status reporting to Project Team, Business Client Management, and Technology Leadership
  • Time Reporting , Online Status Reporting, & Budget Tracking using internal Dashboard and MS Project Server

Project Highlights Include:

  • Tax Exemption Integration Project Initiative integrated the newly purchased Tax Exemption software application with the current Convergys and Amdocs Billing Systems to ensure that all qualified subscribers, business and consumer were provided the appropriate tax exemption during billing time
  • Managed all phases of vendor selection process from RFP, RFQ, and contract negotiations as required to meet internal customer needs and requirements
  • Managed all phases of project life cycle from project initiation, planning, analysis, design, development testing, deployment, and project close out through deployment using MS Project Server
  • Increased internal customer satisfaction and IT reputation by building solid relationships with demanding customers and very aggressive deadlines without sacrificing quality
  • Saved company over $10M in salary annually by automating current manual effort in identifying tax exempt customers prior to billing
Oct 2002 - Jul 2005

Sr. Project Manager

e-Business Development Strategies

As a Business Development Manager, managed and developed sales infrastructure for start up company and identified company value to the marketplace:

  • Staffed entire sales force for growing offshore development organization in order to meet target sales quota of 5M in annual revenue
  • Designed, Developed, and deployed commercial website to enhance company presence in the marketplace
  • Designed and Developed required marketing strategy including collateral and partner alliances with larger IT Solutions Provider organizations in order to enhance company branding in the market place

As a Technical Project Manager, managed the product rollouts for multiple development projects and clients through all phases of Software Development Life Cycle (SDLC):

  • Increased revenue and market exposure by 50% for a group of small business owners by implementing a superior Internet presence and marketing strategy
  • Established and implemented new SDLC processes including Project Management, Software Development, and Quality Assurance methodologies in order to increase offshore client satisfaction by 500%
  • Established and implemented new Open Source Issue Tracking and Ticketing system management methodology used in offshore technology organization increasing productivity by 100% within the first 45 days of deployment
  • Improved productivity by 5% by providing leadership and support in the standardization of new Business Processes and IT Best Practice programs
  • Increased external customer satisfaction by 50% by building solid relationships with demanding clients, tight budgets, and aggressive deadlines without sacrificing project quality or team ethics
Dec 1998 - Oct 2002

Application Development Manager & Sr. Project Manager

As a Technical Project Manager and Application Development Manager, project managed multiple complex IT Infrastructure, Business Solutions, and new Product Development projects with an annual budget of $50M.  Managed multiple projects and clients through all aspects of project management and Software Development Life Cycle

Project Highlights Include:

  • Strategic Asset Management System provided inventory control for all consumable and non-consumable products required to maintain SPCS Cell Site Towers. Provided inventory tracking between locations as well as RMA and Warranty
  • Tower Construction Management System provided field users the ability to track the built out and online status of SPCS Cell Sites prior to tuning over for maintenance
  • Wireless Allowance and Balance Notification products were delivered as part of the SPCS Pre-Paid product sweet to enable customers the ability to notify Pre-Paid customers of there current available remaining allotted time as well as allowing customers to add and track family members under one billing account
  • Saved the company over $25M in salary and benefits over a five year time frame by reducing application failures by 75% and increasing help desk productivity by 25%
  • Delivered a Return on Investment of over $50M in 5 years by implementing a series of new Pre-Paid wireless telecommunication products including Wireless Allowance and Balance Notification
  • Increased internal and external customer satisfaction by 100% by building solid relationships with demanding clients, tight budgets, and aggressive deadlines without sacrificing project quality or team ethics
  • Increased productivity by 25% and insured error free product release by providing leadership and support for the Product Test and Release Management teams
  • Improved productivity by 15% by providing leadership and support in the standardization of new Business Processes and IT Best Practice programs
Jun 1996 - Dec 1998

Project Manager / QA Testing Manager

DMR Consulting

As a Lead QA Testing Coordinator, Project Managed, Tested, and Deployed multiple external clients IT Infrastructure, and Business Solution projects with an annual budget up to $10M and 50 cross-functional team members.  Project managed multiple new application development projects and clients through all phases of Software Development Life Cycle (SDLC)

Project Highlights Include:

  • Decreased project time by 25% with an annual savings of $25M by establishing tools, standards, and policies used within IT and business client community
  • Decreased software errors by 25% and customer satisfaction by 75% by standardizing enterprise wide Software Quality Assurance and Application Development methodologies
  • Successfully built new Product Test Facility, Product Test Team and Release Management Team from the ground up to include 25 Testers and 2 Release Management resources to support quarterly product rollouts
Dec 1992 - Jun 1996

Team Lead & Project Manager

Trans Union

As a Sr. Developer and Project Manager, designed, Developed, Tested, Deployed, and Project Managed multiple application development projects with 15 cross-functional team members.  Manage multiple new application development projects and clients through all phases of Software Development Life Cycle (SDLC)

Project Highlights Include:

  • Saved company over $10M annually by providing project management/leadership in the redesign of mainframe billing system
  • Successfully developed and maintained client-server applications on time and under budget

Education

Education

BS

Skills

Skills

Technical Management

Management Software: MS Project Server, MS Excel, MS Word, MS PowerPoint, Visio, Documentum, Discovery, MS SharePoint, MS Publisher, & Software Quality Assurance Methodologies: Anderson's Method/1 SDLC, SDF, RUP, WUP, CMM Level 3, Process Improvement, Six-Sigma using DMAIC, Sarbanes-Oxley (SOX), & PMO Programming Languages: Java, Cold Fusion, HTML, Dreamweaver, Flash, Visual Basic, C, C++, Object Pal, COBOL, CICS, and BAL, Oracle Forms, Oracle Reports, Informix 4GL, & Unix Scripting Databases: Oracle, Informix, SQL Server, Sybase, Access, rBase, dBase, Paradox, DB2, and IMS, Operating Systems: MVS, Unix, Novell, Win 3x, Win NT, Win 95, Win 2000, Win XP, TCP/IP, & DHCP Management Expertise:  Business Planning, Interviewing, Hiring, Career Coaching, Team Leadership, Facilitation, Budget Analysis & Managment, Project Management, Program Management, Portfolio Management Industries: Banking, Telecommunications, Financial Services, Real Estate, Airlines, Life & Health Insurance, Retail, Airlines, Travel, Credit Bureau, Consulting Services      

Summary

Seasoned Project Manager/Program Manager with Master Certificate in Project Management with extensive experience in successfully directing strategic, enterprise wide initiatives in a matrix environment across a broad range of industries, business functions, and technology platforms. Highly skilled at managing large, complex programs in a matrix environment, relationship building, and strategic planning, and execution. On-Shore, Off-Shore, and Near-Shore staffing and management experience of initiatives across culturally diverse environments with the ability to bridge cultural boundaries to deliver change.

Interest

Gormet Cooking

Landscapping and Gardening

Home Repair

Mentor for junior level Project Managers inside and outside PMI Organization

Reading books related to team building and leadership

Certifications

Certifications

Master Certificate In Project Managerment

Project Management Institute