Operations Executive with over 20 years of management experience with startup, mid-size and large companies. Detailed oriented and organized, with the ability to achieve revenue/profit gains utilizing diverse workforces in highly sophisticated and competitive Domestic and International environments.
Operations and Project Management
Designed and implemented operational tools increasing productivity and customer satisfaction. Managed numerous multimillion dollar projects across large geographic area, throughout the United States, Asia Pacific, Australia, and Europe. Instrumental in the integration of two distinct organizations with competing products into a cohesive organization with defined goals and objectives.
Successfully retained high-profile accounts in Hong Kong and Tokyo through numerous trips to the region to assess and implement change to meet customer satisfaction expectations and to bridge a significant cultural gap. Direct interaction with our business partners, local staff and high level customer executives led to a rapid understanding of the need for an adaptive management style due to the cultural differences in the way business is conducted in the region.The ability to adapt to meet the needs of the region insured the retention of reoccurring revenue in excess of $3,500,000 and new business sales of over $4,000,000.
Process Development and Enhancement
Excellent evaluation and review skills and the ability to draw business objectives from customers and business unit leaders and prioritize tasks and initiatives to match business unit and customer desires. Designed, developed and implemented global product issue tracking system and standardized project management practices. Provided timely reporting and increased customer visibility into the resolution of issues and meeting of project milestones resulting in established software product release cycles and the timely completion of new and existing customer implementations.