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Ravinder Verma

Client Services Professional with 7 years of experience

Work experience

Jan 2012Present

Asst Manager

Vatika Ltd
  • Handling escalations and customer issues resolution
  • Client servicing which includes interaction with clients and servicing their needs including            communications and information management
  • Part of the Sales Force implementation team
  • Imparting training and guidance to the team in respect to client handling
  • Analysis and design of process metrics and monitoring overall teams performance
  • Clients & Channel Partner Relationship management
  • Collection: Sending demands, reminders & final notices and ensuring timely payments. Following it up with the customers or brokers, on case-to-case basis. Preparing various MIS reports as and when required
  • Handling day to day queries from clients, liaising with Sales team, Accounts and other departments
  • Preparation of reports related to assignment of property and contracts as and when required by the management.
Dec 2007Dec 2011

Client Relation Executive

Kroll
  • Preparing stats reports for the Verification manger and Operations-Controller (India) for Daily stats call with Senior Management of all the offices (UK, Poland and Hong Kong)
  • Preparing MIS of monthly, weekly and daily stats. 
  • Presentation of MIS in weekly and monthly catch-up with Team Leaders and Managers. 
  • Extracting the supporting documentation received from UK right fax and distributing them to respective individuals.
Sep 2006Nov 2007

Team Admintrator

Idea Ltd

Education

Jan 2007Jan 2010

MBA

Tilak Maharashtra University
Jan 2005

B. Com.

Delhi University