Ravinder Verma

Client Services Professional with 7 years of experience

Work History

Work History
Jan 2012 - Present

Asst Manager

Vatika Ltd
  • Handling escalations and customer issues resolution
  • Client servicing which includes interaction with clients and servicing their needs including            communications and information management
  • Part of the Sales Force implementation team
  • Imparting training and guidance to the team in respect to client handling
  • Analysis and design of process metrics and monitoring overall teams performance
  • Clients & Channel Partner Relationship management
  • Collection: Sending demands, reminders & final notices and ensuring timely payments. Following it up with the customers or brokers, on case-to-case basis. Preparing various MIS reports as and when required
  • Handling day to day queries from clients, liaising with Sales team, Accounts and other departments
  • Preparation of reports related to assignment of property and contracts as and when required by the management.
Dec 2007 - Dec 2011

Client Relation Executive

  • Preparing stats reports for the Verification manger and Operations-Controller (India) for Daily stats call with Senior Management of all the offices (UK, Poland and Hong Kong)
  • Preparing MIS of monthly, weekly and daily stats. 
  • Presentation of MIS in weekly and monthly catch-up with Team Leaders and Managers. 
  • Extracting the supporting documentation received from UK right fax and distributing them to respective individuals.
Sep 2006 - Nov 2007

Team Admintrator

Idea Ltd


Jan 2007 - Jan 2010


Tilak Maharashtra University
Jan 2005

B. Com.

Delhi University