Jan 2012 - Present
- Handling escalations and customer issues resolution
- Client servicing which includes interaction with clients and servicing their needs including communications and information management
- Part of the Sales Force implementation team
- Imparting training and guidance to the team in respect to client handling
- Analysis and design of process metrics and monitoring overall teams performance
- Clients & Channel Partner Relationship management
- Collection: Sending demands, reminders & final notices and ensuring timely payments. Following it up with the customers or brokers, on case-to-case basis. Preparing various MIS reports as and when required
- Handling day to day queries from clients, liaising with Sales team, Accounts and other departments
- Preparation of reports related to assignment of property and contracts as and when required by the management.
Dec 2007 - Dec 2011
Client Relation Executive
- Preparing stats reports for the Verification manger and Operations-Controller (India) for Daily stats call with Senior Management of all the offices (UK, Poland and Hong Kong)
- Preparing MIS of monthly, weekly and daily stats.
- Presentation of MIS in weekly and monthly catch-up with Team Leaders and Managers.
- Extracting the supporting documentation received from UK right fax and distributing them to respective individuals.
Sep 2006 - Nov 2007
Jan 2007 - Jan 2010
Tilak Maharashtra University