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Customer Relationship
Over 15 years of Customer Relationship experience.
Microsoft Access
Created Reconciliation Tool for matching potential relationship between debits and credits open and/or closed on portfolio of over 1.3 million records.  Extensive use of "IIF" statements for data mining analysis to locate records with transposed or missing digits.
SAP System
Strong knowledge of SAP system. Provided training to over 120 employees and vendors in the utilization of SAP for Collections activities.
Fluent Portuguese and Spanish
Proficient in Portuguese and Spanish in addition to the English language.
Microsoft Excel
Macros Pivot tables Interactive Scorecard Advance use of "IF", "SUMIFS", "LOOKUP" formulas Utilization of links for efficiency Provided training to over 120 employees and vendors in Intermediate Excel
Analytical Skills
Cost Savings Analysis Operation Performance SLA Tracking Data Mining  

Work experience

Jan 2009Present

Collection Specialist

Coca-Cola Refreshments
  • Analyze risk exposure based on customer's payment pattern, Days Sales Outstanding (DSO), and past due balance.
  • Prepare managerial reports and presentations for Senior Management, highlighting successes and opportunities.
  • Developed Collections processes, procedures and training manuals
  • Led training of over 120 service providers during seamless transition of outsource project.
Oct 2006Dec 2008

Credit Representative

Coca-Cola Refreshments
  • Perform credit/collection activities for large grocery chains throughout the United States in accordance with the company’s credit policy and practices.
  • Achieved and exceeded monthly corporate targets for seriously past due items, currency, and bad debt in a timely manner.
  • Analyze risk exposure based upon customer payment patterns, credit sources, and by performing financial analysis.
Jan 2005Sep 2006


  • Provided full charge bookkeeping and office management.
  • Performed audit for small business, locating over $100K in unrecognized revenue and overpayment of selling expenses.
  • Conducted cost-benefit analysis for possible operational savings. 
  • Performed duties of Credit Representative at Coca-Cola Refreshments as temporary assignment.
Aug 2004Dec 2004

Attending to Family

Personal Leave
Jul 2001Jul 2004

Account Relationship Manager

Waste Integration
  • Directly supervised, coached and developed a team of Specialists.
  • Conducted Employee annual evaluations.
  • Responsible for overall customer satisfaction including billing over $1M per month for a combined group of clients, implementing and maintaining accounts.
  • Prepared and assured the integrity of month end billings and closes.
  • Monitored, analyzed waste equipment utilization, and recommended equipment purchases to maximize customer application and operational savings.


Southwest Florida College