Over 15 years of Customer Relationship experience.
Created Reconciliation Tool for matching potential relationship between debits and credits open and/or closed on portfolio of over 1.3 million records.
Extensive use of "IIF" statements for data mining analysis to locate records with transposed or missing digits.
Strong knowledge of SAP system.
Provided training to over 120 employees and vendors in the utilization of SAP for Collections activities.
Fluent Portuguese and Spanish
Proficient in Portuguese and Spanish in addition to the English language.
Advance use of "IF", "SUMIFS", "LOOKUP" formulas
Utilization of links for efficiency
Provided training to over 120 employees and vendors in Intermediate Excel
Cost Savings Analysis
Analyze risk exposure based on customer's payment pattern, Days Sales Outstanding (DSO), and past due balance.
Prepare managerial reports and presentations for Senior Management, highlighting successes and opportunities.
Developed Collections processes, procedures and training manuals
Led training of over 120 service providers during seamless transition of outsource project.
Oct 2006Dec 2008
Perform credit/collection activities for large grocery chains throughout the United States in accordance with the company’s credit policy and practices.
Achieved and exceeded monthly corporate targets for seriously past due items, currency, and bad debt in a timely manner.
Analyze risk exposure based upon customer payment patterns, credit sources, and by performing financial analysis.
Jan 2005Sep 2006
Provided full charge bookkeeping and office management.
Performed audit for small business, locating over $100K in unrecognized revenue and overpayment of selling expenses.
Conducted cost-benefit analysis for possible operational savings.
Performed duties of Credit Representative at Coca-Cola Refreshments as temporary assignment.