Business focused pre/post sales engineer with experience in direct account management, people management, sales enablement, solution selling, deployment and project management. Team player who excels in communicating with customers to discover their needs and follow-up with well articulated solutions that solve their problems.
- Pre/Post sales Telco/Enterprise/Federal market experience
- Project management with ITIL foundation certification
- Team leader with extensive background managing and mentoring junior employees.
- Outstanding technical skills; able to quickly learn new concepts and technologies.
Software: Tivoli/Micromuse fault management Omnibus - Web Interface Webtop, Portal - Business Service Management SOA ITCAM, Impact, TBSM (RAD) - Performance Management Proviso (Vallent,Prospect) wireline & wireless - Tivoli Netcool Service Quality Manager - Reporting software - Packeteer PacketShaper and Report Center software - Voyence Configuration Management - BMC Control-M scheduling software - Remedy - Aprisma Spectrum (Now CA) Software fault Management - Microsoft Office, Microsoft project, Visio, VmWare.
OS & DB’s: Linux, Unix, NT, Windows, XP, Oracle, MSSQL
Languages: SQL, XML, HTML, Java, basic pearl.
Certifications: ITIL foundation certified, NetcoolConsultant Accreditation CORE