Rose Marie Bradley

Work History

Work History
Aug 2010 - Present

Educational Substitute Teacher

Xenia Community Schools

I am helping in the education of children of all ages.  Give me great experience with children from all different backgrounds and ethnicity. Allows me to make connections with professionals in the community through teaching, Board of Education, and government connections.

Mar 2010 - Jun 2010

Client Care Coordinator

Home Instead Senior Care

Client Care Coordinator-Home Instead Senior Care

  • Responsible for scheduling in-home care for over 125 clients.
  • Responsible for 24/7 personal care and needs of clients by scheduling available workers.
  • Consistently achieve a 100% staffing rate for clients and workers.
  • Effective scheduling led to a 20% increase in billable sales in 6 months.
  • Handle paperwork/renewals/referrals/authorizations of clients.
  • 24/7 on-call responsibilities for after-hours coverage.
Oct 2010 - Mar 2010

Customer Servie Representative

Limited Brands-Bathandbodyworks.com

Customer Service Representative-Limited Brands-Bath & Body Works.com

  • Handle customer service for phone and website orders.
  • Handle billing and shipping issues, along with order credits and returns.
  • Consistently exceed weekly sales goals.
  • Achieved 99% order accuracy rate.
  • Increased average order sales total by 25%.
  • Received awards for highest sales totals within the department.
Feb 2009 - Mar 2010

Client Service Manager

Black Stone Healthcare

Client Service Manager – Black Stone Healthcare

  • Responsible for scheduling in-home care for over 215 clients.
  • Responsible for 24/7 personal care and needs of clients by scheduling available workers.
  • Consistently achieve a 100% staffing rate for clients and workers.
  • Effective scheduling led to a 20% increase in billable sales in 6 months.
  • Handle paperwork/renewals/referrals/authorizations of clients.
  • Interview/orientation/schedule/discipline over 300 workers.
  • 24/7 on-call responsibilities for after-hours coverage.
  • Responsible for all aspects of company Health Fair to include coordination of vendors and health screenings
  • Health Fair led to 5% increase in clients and workers
  • Responsible for fundraising for company walks and charitable events
Jan 2000 - Mar 2008

Partner/Manager

Country Joe's Coffee Shop

Partner / Manager – Country Joe’s Coffee

·Oversight of daily operations from open to close of local small business.

·Daily work includes all purchasing of goods and supplies, sales, customer service, and accounting.

·Responsible for dealing with vendors and sales people.

·Also handled all money and bank deposits.

·Responsible for the supervision and management of up to 5 employees to include hiring, scheduling, training and performance evaluations.

Education

Education
Jun 2009 - Present

Master's Degree

Western Governors University
Feb 2008 - Dec 2009

Bachelors

Western Governors University

Skills

Skills

Office Related Skills

Specialized Training, Certificates, and Awards: 2010                                      Wow Award Winner (2) for Customer Service with bathandbodyworks.com 2010                                      Praise Award Winner Connect, Care, and Celebrate Associates at bathandbodyworks.com 2009                                      Dale Carnegie Training courses 2009                                      Aging in Ohio 2009 Conference Columbus, OH 2009                                      Area Agency on Aging Conference Dayton, OH 2006                                      Out of the Box Creative College Conference Jacksonville, FL 2006                                      Nurse Aide Training – Ohio Academy of Holistic Health  

Objective

Currently, I would like to obtain a position as a business manager in any healthcare related field.  I am pursuing the option of taking the state test to become a licensed nursing home administrator or administrator-in-training.  Ultimately, this license will help me to advance my career as a nursing home administrator or administrator for other healthcare related facilities.

I love being involved in Health Care and recently worked as a Client Service Manager with Home Care by Black Stone and Client Care Coordinator for Home Instead Senior Care.  I oversaw daily operations of scheduling workers with clients.  My daily work includes scheduling, sales, customer service, and administrative criteria.  I was responsible for dealing with clients, family members, employees and case managers.  I enjoy working with and for the elderly as well as being able to help them live out their lives with the quality of life and respect they deserve.

Summary

  • Bachelor's degree in Business Administration, but currently working on Master's degree in Healthcare Management.
  • I have a strong desire and enjoy working with the elderly.
  • Ability to communicate effectively with residents, families, staff, vendors and the general public.
  • Involved in several forms/positions of business and health care such as office staff to STNA positions in home healthcare, assisted living, and nursing homes
  • Able to lead teams, individuals, and organizational management
  • Good interpersonal skills (have hired, disciplined, trained and ran all aspects of Human Resources).
  • Know and understand aspects of healthcare, technology and services provided by a healthcare facility, competitive environment, and how to progress forward in the marketplace.
  • Used to being in front of people and taking responsibility since I have owned my own home businesses as well as my own retail establishment.
  • Responsible for organizing every aspect of two local fundraisers, and a Health Fair at Home Care by Black Stone
  • Computer proficiency in several programs.
  • Good organizational skills, self-directed and goal-oriented.
  • Sales in both inside and outside

Interest

Community Involvement

  • Community involvement in the American Heart Association and Autism Awareness Advocacy programs.
  • Community involvement in the local Youth Recreational Baseball Club, and Cub Scouts and Boy Scouts.
  • Community involvement by organizing and creating local fundraising events for local charitable organizations needing assistance.