Ralph Bolds

TECHNICAL SKILLS

Specific Skills

  • Expert level understanding of Active Directory (R2/2008/2003/2000/NT) planning, architectural, designing, implementing, supporting and migrations
  • Expert level understanding of Exchange (2010/2007/2003/5.5) planning, architectural, designing, implementing, supporting, coexistence and migrations
  • Expert level understanding of networking services DNS, DHCP and WINS
  • Experience level understanding of System Management (R2/SCCM/SMS) planning, architectural, designing, implementing and supporting
  • Experience level understanding of System Center (SCOM, SCDPM, SCVMM) planning, architectural, designing, implementing and supporting
  • Experience level understanding of virtualization (VMWare, Hyper-V, App-V, Med-V,  and Citrix XenServer, p2v)
  • Experience level understanding of CA/PKI infrastructure planning, architectural, designing, implementing and supporting
  • Experience level understanding of Unified Communications (Unified Messaging/R2/OCS 2007) planning, architectural,  designing, implementing and supporting
  • Experience adhering to industry standards (ITIL, HIPPA, SOX, CoBit, IO, and MOF)

Other Skills

  • Knowledge of Enterprise Storage technologies (EMC, HP, NetApp, and Nexsan)
  • Knowledge of telephony systems (Nortel, Cisco, and Avaya)
  • Knowledge of gateway technologies (UM VoIP, SIP-PSTN, Key Media)
  • Knowledge of firewall technologies (ISA, Cisco, CheckPoint)
  • Security Management (BigFix, Saint Bernard)

SUMMARY

A seasoned Technical Architect with over 17 years of experience operating in medium-to-large enterprise environments. Successfully utilize Microsoft and various other technologies to improve business performance, drive shareholder values. I retain a clear understanding of the "big picture" and consistently identifiy and resolve key issues.

I have proven methodology in the area of project management as well as experience in creating and adhering to enterprise solution frameworks and service level agreements.

As an IT professional, I have the ability to work diligently in a team environment; in addition, I have the proven ability to successfully lead and drive project initiatives to completion. I possess a high level of technical ability required to identify root cause, drive down costs, and provide an escalated level of problem management and resolution.

As Technical Lead, I have often acted as the sole recommender of solutions that address a multitude of initiatives and demands for business objectives and translated those business requirements into technical requirements.

I have excellent communication skills that include the ability to discuss technical and business concepts with executives, technical professionals, vendors and end users.  I have the proven ability to assume a leadership role which includes the responsibility of teaching and mentoring other colleagues.

Work History

Work History
Sep 2009 - Present

Senior Consultant

Insight Enterprises

A position critical to Insight's Enterprise Delivery Service. This position requires extensive travel to various client sites (medium-to-large enterprise) in industries throughout the United States. Performs project-based architectural and hands-on technical leadership and engineering support for Microsoft and other infrastructure solutions.

  • Responsible for activities including opportunity development, architecture design sessions, planning, and delivery of a variety of initiatives.
  • Evaluate customer requirements and constraints and develop optimal designs. Provide hands-on configuration and validation of design, as well as production deployment and migration.
  • Responsible for writing detailed and conceptual design documents, "As-Is" build guides and project plans. Provide knowledge transfer to customer technical staff and brief customer management.

Projects

  • Exchange 2007 to Exchange 2010 transition - Infinite Campus
  • Windows Server 2003 AD to Windows 2008 R2 AD migration/Office 365 migration - Dealer Track Holdings Inc.
  • Blackberry Enterprise Server (BES) Implementation - URS Federal Services
  • Systems Center Configuration Manager (SCCM) R2/ SQL Server 2005 Reporting Services (SSRS) Implementation - HCA Information Technology and Services Inc.
  • Windows Server 2000 AD/Exchange 2003 to Windows Server 2008 R2/On Premise Exchange 2010 Migration - Rutherford Hospital, Inc.
  • Novell NDS/Exchange 5.5 to Windows Server 2008 R2 AD/On Premise Exchange Server 2010 Architectural Design and Migration Session - System Administrative Services
  • System Center Configuration Manager (SCCM) 2007 Deployment - Jupiter Medical Center
  • Exchange 2003 to On Premise Exchange 2010 transition - Highway Technologies
  • Windows Server 2008 Web Farm Assessment - Core Education
  • Windows Server 2003 Active Directory Security Assessment - Walmart
  • Windows Server 2008 R2 AD and Exchange 2007 "Greenfield" deployment - Cobham
  • System Center Configuration Manager (SCCM) 2007 R2 Proof of Concept Deployment - Circor Energy Products
Apr 2009 - Aug 2009

Technical Architect

TEKSystems | Hewlett Packard

Position is critical to Hewlett Packard's Global Delivery IT Operations.  Functioned as Americas Technical Lead; responsible for nine subordinate System Engineers across Latin and North America. Engage with other technical leads across Asia, AMET, and Europe to establish and communicate common goals and direction for the team.

  • Led architectural design sessions and strategies with the customer to deploy Microsoft technologies (Active Directory/Windows 2008, Windows and SAP File and Print services, and Exchange 2003-to-2007 transition).
  • Work with the client directly to develop work definition plans, project requirements, translating business requirements to technology applications and solutions.
  • Responsible for documenting supporting standards, procedures, and current and future state technology and architecture diagrams for every system active and for potential client designs.
  • Maintained status and time reporting and other various administrative functions. Monitor project schedule and cost.

Project

Global Active Directory/Windows 2008 Standard Office Server (SOS) Transformation - Unilever

Dec 2008 - Mar 2009

Technical Architect

Insight Enterprises

Position is critical to Insight's Enterprise Delivery Service. This position require travel to various diverse client sites (medium-to-large enterprise) throughout the United States. Provided project-based architectural and hands-on technical support and leadership for Microsoft infrastructure solutions.

  • Responsible for architecture, planning, design and delivery of a variety of initiatives including: Messaging systems, Directory Services, Quest migrations, Security, and Monitoring.
  • Evaluated customer requirements and constraints and developed optimal design and migration plans. Provided hands-on configuration and validation of designs, as well as production deployment and migrations.
  • Responsible for documenting designs and migration plans, configuration and project results. Provide knowledge transfer to customer technical staff and briefed customer management.

Projects

  • System Center Operations Manager (SCOM) 2007 Proof Of Concept session - BCD Travel
  • ISA 2006 deployment - Brinker
  • Windows Server 2003 AD and Exchange 2007 Quest migration - MasTec
  • Exchange 2007 discovery and Architectural Design Session - Savannah School District

Mar 2007 - Dec 2008

Group Manager

Avanade Incorporation

Position is critical to Avanade's Technology Infrastructure (TI) group. This position required travel to client sites (medium-to-large enterprise) across various industries throughout the United States. Successfully perform project-based architectural design sessions and hands-on technical leadership and support for Microsoft and other infrastructure solutions.

  • Responsible for opportunity development, architecture, planning, design and delivery of a variety of initiatives.
  • Evaluated customer requirements and constraints and develop optimal design. Provide hands-on configuration and validation of design, as well as production deployment and migration.
  • Responsible for documenting design, configuration and project results. Provide knowledge transfer to customer technical staff and brief customer management.
  • Provide technical pre-sales support, lead RFP responses, project scope, plans and deliverables and propose implementation timelines.

Projects

  • Windows Server 2008 AD Spin-off from Parent Company - Enexus
  • Office Communicator Server (OCS) 2007 Deployment - Enexus
  • Windows Server 2003 AD and Exchange 2007 Quest migration - Horizon Wind Energy
  • Exchange 2003/Lotus Notes-to-Exchange 2007 Transition and Quest migration - Carlyle Group
  • Systems Management Server (SMS) 2003 to System Center Configuration Manager (SCCM) 2007 transition - Virginia Mason Medical Center
  • Wintel datacenter transformation - Dynegy
  • Windows Server 2003 AD Quest migration - Transocean
Jul 2006 - Feb 2007

Technical Architect (Dell Leased Engineer Program)

CGS Incorporation | Dell Professional Services

Position is critical to Dell's enterprise services team, required travel to client sites across various industries throughout the United States to perform hands-on technical leadership managing the complete lifecycle of small-to-medium-to-large and complex projects.

  • Responsible for the design and deployment of infrastructure architecture and integration to support a wide range of initiatives from small-to-large enterprise levels.
  • Lead large and complex Windows Server 2003 AD, Exchange 2003/2007, SMS 2003, and Microsoft Operations Manager (MOM) 2005 upgrade and migration projects across multiple domains and environments.
  • Evaluate and document customer requirements and constraints and develope optimal configuration and design results.
  • Provide hands-on configuration and validation of design, as well as production deployment and migration.
  • Provide knowledge transfer to customer technical staff and briefed customer management.

Projects

  • Systems Management Server (SMS) 2003/OSD, Business Desktop Deployment (BDD) and Zero Touch Installation (ZTI) and MOM 2005 deployment - ITG
  • Exchange 5.5/GroupWise to Exchange 2003 Quest toolset migration- City of San Diego
  • Windows Server 2003 AD and Exchange 2003 re-design - Cooper Lighting
Mar 2005 - Jul 2006

Senior Systems Architect

http://www.getronics.com/us

Position is critical to ICT's solutions and services. This position required travel to client sites across various industries throughout the United States. Provided hands-on technical leadership and responsible for the management of large and complex projects throughout the lifecycle.

  • Gather business requirements and translate those business requirements into technical requirements and technical designs.
  • Prepare documentation to include systems and site design documents, checklists, plans and diagrams, testing and evaluation plans, implemented systems maintenance, monitoring and support.
  • Led large, complex Active Directory, Exchange 2003, SMS 2003, MOM 2005 and Business Desktop Deployment (BDD) projects initiatives to completion.
  • Develope baseline system builds to be applied in multiple instances and work with the server team and network engineers implementing the networking access and security strategy.

Projects

  • Systems Management Server 2003/OSD Deployment - Allegheny Energy
  • Windows Server 2003 AD and Exchange 2003 Migration - Wilmer Hale Law Firm
  • Management Operations Manager (MOM) 2005 Deployment - White and Case Law Firm
Aug 2003 - Apr 2005

Wintel Lead Architect

TEKSystems | Norfolk Southern Corporation

In this position act as an internal consultant for the Wintel group in the use of new infrastructure products and services. Led the Wintel Group architectural and operations teams to plan, design, implement, and configure Microsoft and various other vendors' enterprise technologies.

  • Undertook moderately complex projects requiring additional specialized technical knowledge.
  • Conduct engineering and plan analysis of technological solutions.
  • Develop and implement architectures that aligned with IT strategies in concert with Norfolk Southerns overall business goals.
  • Document the solution designs, architectures, in accordance with Norfolk Southern and industry methodologies.
  • Serve as a mentor to other engineers, acting as a sounding board and guiding different members of the architectural and operations team as needed.
  • Collaborate on projects with project managers assisting in the development of implementation timelines and project plans.

Projects

  • Windows Server NT to Windows Server 2003 AD migration
  • SMS 2003 Deployment
  • NetIQ Implementation
  • ComVault backup and recovery transformation
  • Wintel operational and architectural restructure
  • SOX Compliance rollout
Jun 2002 - Aug 2003

Senior Active Directory Architect

BellSouth

This position is critical for a successful migration of OPEDS users which stretched across the Southeastern region of the country from various Windows Server NT domains into BellSouth's BST's Windows Server 2003 AD Forest.

  • Form partnerships with internal and external clients to identify business drivers and business requirements and then merge with available technology solutions.
  • Provide project-based architectural design sessions and operational support to OPEDS Administrators across seven states, and assist BellSouth and Accenture with planning, designing, migrating, and implementation of the project.
  • Responsible for migrating OPEDS users, computers, services, and applications into BST forest per security and operations standards.

Project

  • OPEDS Re-platforming Windows Server 2003 AD - BellSouth
Apr 2000 - Jun 2002

Senior Systems Engineer

Professional Management Resources

This position is responsible for designing and implementing Microsoft technologies, BaseMed UNIX systems, IBM Netfinity 5500 and support for turn-key systems. Work together with leadership on decisions related to agility, business value, and near future technologies and services.

  • Responsible for all technical planning, hardware and software purchases.
  • Computer training for end-users as well as support for (+3,000) users with 4 NT domains and 3 Novell NDS domains in the region of the State of Georgia.

Projects

  • Upgrade and migration of core network infrastructure components
  • Windows Server NT to Windows Server 2000 AD and Exchange 5.5 deployment
  • SonicWall Firewall/VPN for remote access and security termination implementation
Jul 1999 - Apr 2000

Senior Systems Engineer

London Bridge Group

This position is responsible for delivering Microsoft Enterprise infrastructure services for the Origination's group QA/Test environments and ensure that system improvements were successfully implemented and monitored to increase efficiency.

  • Identify production and project efficiencies and quality improvements.
  • Responsible for maintaining, controlling, building and standing down lab environments for the various projects for different iterations of mortgage software and services.
  • QA test and deploy technical software and hardware solutions for roll-out into production environment.

Projects

  • Y2K assessment and software compliance
  • Dial-up Remote Access for branch offices, telecommuters, and travelers via ISDN.
  • Team with software developers to test and deploy to customers a Mortgage Application bundled with Microsoft SQL Server, Microsoft Transaction Server and Microsoft Message Queuing (MSMQ).
Sep 1998 - Jun 1999

Consultant

NetStart

In this position directly responsible for delivering Microsoft Enterprise infrastructure services. Worked with IT management to develop and document a roadmap with standards and procedures for delivering strategic IT services.

  • Work diligently to define, refine, and further develop the practice implementation methodologies area wide.
  • Provide functional knowledge and technical expertise in the designing of systems to support customer needs.
  • Led efforts to drive change in the environment, perform cost/benefit and vendor analysis, and high level implementation plans.
Mar 1997 - Sep 1998

Systems Engineer

Intel Corporation

Responsible for supporting more than 100 Windows servers and 1,000 users, server backups and network related issues; managed ongoing changes and applications for upgrades.

  • Lead implementations of thin-client rollouts, server, desktop and network configurations.
  • Works with multiple groups to test approve final PC build and server specifications.
  • Provide 24X7 engineering support and assist Operations staff with trouble-shooting and problem resolution.
Jun 1993 - Feb 1997

Client and Server Specialist

Watkins Motor Line

A position responsible for supporting and managing a Windows server network (50+ servers) consisting of Windows NT and Novell Server Operating Systems.

  • Identifiy issues and determine root cause via a consistent and logical approach.
  • Provide 24X7 engineering support, trouble shooting and problem resolution.
Oct 1984 - May 1993

Petty Officer

United States Navy

Position serve a dual role as both a technical expert of IT and tactical equipment for the naval fleet and directing the activities of the division and as the Leading Petty Officer (LPO) of the Operations division managing a staff of 15 personnel.

Education

Education
May 1993 - Present

Bachelor of Science in Computer Science

Georgia Institute of Technology

Certifications

Certifications
Apr 2009 - Present

Microsoft Certified Technology Specialist Windows Server 2008 Active Directory, Configuration

Microsoft
Dec 2008 - Present

Microsoft Certified IT Professional Enterprise Messaging Administrator

Microsoft
Mar 2006 - Present

Deploying Business Desktops with Windows 2003 Server and Office 2003

Microsoft
May 1999 - Present

Microsoft Certified Systems Engineer (NT/2000/2003)

Microsoft
Dec 1998 - Present

Certified Novell IntraNet NetWare 4.11 Administrator

Novell
Nov 1998 - Present

Certified A+ Service Technician

CompTIA
Sep 2010 - Present

Project Management Professional (PMP)

Project Management Institute
Jul 2011 - Present

Windows Server 2008 R2, Server Virtualization

Microsoft
Jul 2011 - Present

Windows Server Virtualization, Configuration

Microsoft
Jul 2011 - Present

System Center Virtualization, Configuration

Microsoft