Download PDF

Work History

Dec 2014Present

Project Management Post Graduate Candidate

Porto Business School
Aug 2014Present

BSO North America Innovation Focal

IBM
Ensures a continuous flow of new opportunities, ideas, and concepts into the innovation assessment process, that are aligned with defined strategic objectives and identifies new and disruptive innovation opportunities.  Engages an internal and external Innovation networks that enhance opportunity discovery capabilities. Challenge organizational norms and capabilities to consider new and different innovation opportunities, approaches and methods.  Effectively builds alignment among stakeholders to support new ideas.
Oct 2013Aug 2014

Team Leader - US PC/OEM and Canada Billing

IBM
Support the success of the day-to-day operations of US and Canada IBM Global Financing billing; Intimately knowledgeable and familiar with the details of the department’s workflow to successfully train, monitor and respond effectively to the questions raised by the employees or management team; In conjunction with the Manager, will monitor day to day workflow of the team (9 employees and 4 contractors) with keen eye for improvement and a `hands on` management to achieve daily, weekly, and monthly productivity goals (act as a liaison between their team members and management, able to effective relate policies, procedural instructions and coverage/employee concerns and issues);
May 2012Oct 2013

Team Leader - DOT, Siebel and BSO C&N Admin

IBM
Manage the operational tasks performed by the team (5 employees and 10 interns with 3 different operations) with keen eye for improvement and a `hands on` management. Responsible for motivate, mentor and developing the team members as well as assess and implement new processes for business deliver, measurements and reports.
Apr 2011May 2012

Siebel Team Coordinator

IBM
Coordinate a team with 10 students to deliver world class support to Sales team with opportunities update done to Siebel CRM system; Manage projects/tool deployments with the team; Design process for better efficiency, speed and cope with business needs;

Education

Jan 2015Dec 2015

Postgraduate

Católica Porto Business School

Project Management

20102010

Executive course

London School of Economics and Political Science
Business and IT innovations short-term executive course
20102010

Executive course

London School of Economics and Political Science
Leadership in organizations short-term executive course
20042009

Bachelor's degree

FACHA
20012003

High School

Colégio Pedro II

Skills

Team Leadership
Operation Management
Process Design
Business Analytics
Business Control
Ms Office
Adobe CS
Social Business

Certifications

Competent Communicator

Toastmasters