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Work experience

Aug 2008Present

Paraprofessional ~ Special Education

Conejo Valley Unified School District
  • Assists instructor in the implementation of individual education plans for special needs students
  • Monitors and assists students in their learning process, both educationally and behaviorally
  • Observes and records student behaviors and other significant data
  • Demonstrates an empathetic, patient and receptive attitude with special needs students
Feb 2007Aug 2008

Student Accounts, Business Office

(From February, 2007 to July, 2007, I worked as an Administrative Assistant for the university's Online in Financial Planning Program. I then transferred to the CLU Business Office)

  • Front Office cashier for student accounts
  • Responsible for daily deposits, register and vault reconciliation
  • Provided support to students in understanding their financial obligations and the resources available to them.
  • Heavy volume of phone calls, as well as in-person interactions with students, their families and the faculty and staff of CLU
  • Maintained the Student Accounts website with up to date information, forms and dates
Jan 2005Jan 2007

Executive Assistant to Director

Kenton Manor
  • Supported Director and facility with complete administrative duties, travel arrangements, banquet and regional meetings and financial reporting
  • Record, send and and track all plans of care, doctor's orders for signature in a timely manner
  • Created a quarterly newsletter for residents and staff
  • Supervised front office staff and customer care relations
Dec 2003Dec 2004

Front Office Manager

West Ridge Animal Hospital
  • Managed front office, A/P, and A/R and supervised front office staff
  • Created weekly statistical charts, brochures, and educational materials utilizing MS Office
  • Maintained highest standard of customer service and care for clientele
Dec 2000Oct 2003

Office Administrator

  • Managed daily office administration, systems review and improvement
  • Responsible for employee performance reviews and documentation, goals and objectives consistent with company standards and policies
  • Responsible for preparation and enforcement of administrative procedures and forms
  • Strived for the highest quality of customer service and hospitality in all areas
Nov 1999Nov 2000

Medical Records/Intake Coordinator

Gentiva Health Services
  • Accepted new referrals, verified insurance benefits and obtained necessary authorization
  • Responsible for computer input of referrals and 485s
  • Tracked plans of treatment and physician orders for signature
  • Maintained client charts according to corporate and state compliance
Jul 1994Nov 1999

General Manager

Friends Coffeehouse
  • Supervised a staff of 20 employees and prepared thorough employee files; assessed and maintained performance standards, benefits and training
  • Maintained bookkeeping and accounting records according to established practice
  • A/P, A/R, payroll, puchasing, check reconciliation and general ledger ulitilizing MS Word, Excel, Publisher, Powerpoint and Quickbooks
  • Full service kitchen, bakery and coffee bean roaster on-site
  • Established effective and positive customer service relations; maintained and controlled procedure of work flow and quality of foods and beverages produced in accordance with the Pima County Health Department
Apr 1991Apr 1994

Sales and Marketing Manager

Aldus Software
  • Managed customer support team ~ extensive volume of phone calls, data entry and shipping
  • Reported all product sales and financial goals to President on a weekly, monthly and quarterly basis utilizing advanced MX Excel skills
  • Organized promotional material for new software and the vendor booth for trade shows

Education

Feb 2007Aug 2009

Bachelor of Arts, Liberal Studies

California Lutheran University
Jan 1987Jun 1988

Associate of Arts

American Academy of Dramatic Arts, West Coast
Aug 1985Dec 1986

California Lutheran College

Skills

Microsoft Publisher
Microsoft Powerpoint
Microsoft Excel
Microsoft Word

Pertinent Information