Robyn Ballard

Robyn Ballard

Work History

Work History
Aug 2008 - Present

Paraprofessional ~ Special Education

Conejo Valley Unified School District
  • Assists instructor in the implementation of individual education plans for special needs students
  • Monitors and assists students in their learning process, both educationally and behaviorally
  • Observes and records student behaviors and other significant data
  • Demonstrates an empathetic, patient and receptive attitude with special needs students
Feb 2007 - Aug 2008

Student Accounts, Business Office

(From February, 2007 to July, 2007, I worked as an Administrative Assistant for the university's Online in Financial Planning Program. I then transferred to the CLU Business Office)

  • Front Office cashier for student accounts
  • Responsible for daily deposits, register and vault reconciliation
  • Provided support to students in understanding their financial obligations and the resources available to them.
  • Heavy volume of phone calls, as well as in-person interactions with students, their families and the faculty and staff of CLU
  • Maintained the Student Accounts website with up to date information, forms and dates
Jan 2005 - Jan 2007

Executive Assistant to Director

Kenton Manor
  • Supported Director and facility with complete administrative duties, travel arrangements, banquet and regional meetings and financial reporting
  • Record, send and and track all plans of care, doctor's orders for signature in a timely manner
  • Created a quarterly newsletter for residents and staff
  • Supervised front office staff and customer care relations
Dec 2003 - Dec 2004

Front Office Manager

West Ridge Animal Hospital
  • Managed front office, A/P, and A/R and supervised front office staff
  • Created weekly statistical charts, brochures, and educational materials¬†utilizing MS Office
  • Maintained highest standard of customer service and care for clientele
Dec 2000 - Oct 2003

Office Administrator

  • Managed daily office administration, systems review and improvement
  • Responsible for employee performance reviews and documentation, goals and objectives consistent with company standards and policies
  • Responsible for preparation and enforcement of administrative procedures and forms
  • Strived for the highest quality of customer service and hospitality in all areas
Nov 1999 - Nov 2000

Medical Records/Intake Coordinator

Gentiva Health Services
  • Accepted new referrals, verified insurance benefits and obtained necessary authorization
  • Responsible for computer input of referrals and 485s
  • Tracked plans of treatment and physician orders for signature
  • Maintained client charts according to corporate and state compliance
Jul 1994 - Nov 1999

General Manager

Friends Coffeehouse
  • Supervised a staff of 20 employees and prepared thorough employee files; assessed and maintained performance standards, benefits and training
  • Maintained bookkeeping and accounting records according to established practice
  • A/P, A/R, payroll, puchasing, check reconciliation and general ledger ulitilizing MS Word, Excel, Publisher, Powerpoint and Quickbooks
  • Full service kitchen, bakery and coffee bean roaster on-site
  • Established effective and positive customer service relations; maintained and controlled procedure of work flow and quality of foods and beverages produced in accordance with the Pima County Health Department
Apr 1991 - Apr 1994

Sales and Marketing Manager

Aldus Software
  • Managed customer support team ~ extensive volume of phone calls, data entry and shipping
  • Reported all product sales and financial goals to President on a weekly, monthly and quarterly basis utilizing advanced MX Excel skills
  • Organized promotional material for new software and the vendor booth for trade shows

Education

Education
Feb 2007 - Aug 2009

Bachelor of Arts, Liberal Studies

California Lutheran University
Jan 1987 - Jun 1988

Associate of Arts

American Academy of Dramatic Arts, West Coast
Aug 1985 - Dec 1986

California Lutheran College

Skills

Skills

Microsoft Publisher

Microsoft Powerpoint

Microsoft Excel

Microsoft Word