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Dedicated COO or CTO/CIO whose strengths in business and technology leadership have produced the first cash-positive position for my current employer in 2.5 years, and developed new markets totaling $1.3 billion for my previous employers.Additional areas of expertise include:

International Business • Sales Revitalization • Operational Efficiency • Product Portfolio Development • Telecomm, Mobility, & IT Expertise • Sales & Consulting Expertise

Work experience

Dec 2007Present


Trigcom AS

Commercial responsibility to CEO for Sales & Distribution, Marketing, Customer Service, and Product / VAS Portfolio Development at Norway’s first BlackBerry Service Provider.

Achievements include:

  • Developed and executed business strategies to turn around Trigcom's profitability, achieving first NOI (previously NOL) in 2.5 years.  Success factors included organizational management, authoring measuable sales goals with clear compensation plans, developing ODP and competitive solutions, and strengthening brand awareness.
  • Closed first Trigcom solutions sales in early 2008, thereby adding VAS to the product portfolio and sales cycle.
  • Identified and analyzed potential new business partners for Trigcom in order to establish future market strategy, and wrote corrresponding business plans that are still being implemented today.
  • Achieved Trigcom's best sales year ever with 25% growth over previous year.
Jul 2007Oct 2007

VP of Business Development


Strategic development of product, web site, and sales go-to-market strategies for an international mobile application development company based in Istanbul.  In just a short time, achieved a 30% annual growth after implementation of go-to-market strategies.

Nov 2005Jul 2007

Manager of Technical Services

Research In Motion

Responsible for technical team developing new markets with BlackBerry in-life services in Turkey, Greece, Poland, Slovenia, Norway, Israel, and Bermuda.  My carriers and regions achieved a 50-500% activations growth annually through sales consulting, portfolio development, and partner creation and management.

Nov 2001Nov 2005

Technical Account Manager

Research In Motion

NA market development of BlackBerry services for top Fortune 500 customers and leading carriers including Cingular, Nextel, Sprint Nextel, and Telus.Responsible for pre-sales and post-sales consulting on security, wireless technologies, corporate data, and application development. 

Implemented Nextel’s BlackBerry launch, enabling RIM to increase its presence in all Nextel corporate and consumer POPs, and resulting in 100,000 activations after two years (the most successful RIM carrier launch to date).


Exchange Engineer and Consultant


Provided high-quality Exchange administration and migration/beta consulting to Enterprise Exchange customers for Microsoft Exchange 5.0, 5.5, and 2000, on large global Exchange installations with hundreds of servers and sites. Responsibilities included beta technologies and infrastructures, migration planning and consulting, database recovery, and problem resolution.


Helge Birkeland

One of Rachael’s top strengths as a leader is that she understands the underlying technologies and business challenges in many different departments, so she can optimize the processes and techniques of each, and harmonize them together.She believes in efficiency and results.She trains, develops, and encourages her people, and also steps in alongside of them to work together as a team.

I recommend Rachael to you as a gifted leader.



Bachelor of Science

Covenant Life College
Summa cum laude






Certified Lotus Professional


BlackBerry Certified System Administrator


BlackBerry Certified Solution Designer


Microsoft Certified Trainer


Microsoft Certified Systems Administrator


Microsoft Certified Systems Engineer