Cared for family member.
Spearheaded project completion of a failing $6 million financial accounting system implementation with zero major production issues, generating high level of satisfaction from $10 billion client and instant recovery of millions of dollars of lost revenue while attending evening MBA program.
Delivered complex, difficult project with significant data conversions and organizational change management. It was client’s 1st major system implementation in 10+ years.
Tackled fractured relationship and performance issues with vendor’s senior executive team. Re-established relationship on a partnership level.
Developed project productivity tools, overall test plans, implementation plan, and participated in the design, implementation, and support of the infrastructure (hardware/software) environments, and detailed the infrastructure services to support the system. Developed and published application security guidelines, processes, and end user training guide. Ensured that project met corporate audit guidelines.
Re-designed and simplified corporate policies & procedures on a separate engagement.
Performed business research/analysis and scorecard measurement on re-deployment of military unit to reduce operations cost.
Strengthened the company’s brand and membership enrollment base through the development of business intelligence and performance metric reports for Marketing Department.
Produced business process diagram to indicate flow of data sources.
Spearheaded development of several complex health care management reports through Business Intelligence tool for NCQA compliance audit and assessment of health plan performance on chronic diseases. Data included ICD-9-CM diagnosis and HEDIS codes.
Seized leadership of Data Warehousing project 2 years late in delivery, reaching on-time performance despite severe resource constraints. Avoided possible regulatory compliance issues by bringing in QNXT data into the atomic layer of DW database.
Propelled delivery of pay-for-performance software program 1 month ahead of scheduled deployment. Program gave incentives to providers to deliver quality care.
Achieved 400% ROI and $10 million annual costs savings through leadership on projects that included customized plant optimization modeling tool, gas/electric meter collection and reporting OLAP data warehouse system, plant performance tool, and automation of 2 control areas. Successfully completed largest development project in company history.
Led development team and developed functional requirements, GUI, and database design for custom built business intelligence tool that generated daily variance reports for gas/meter readings. Generated process flow diagrams. Tool decreased response time to fix inaccurate readings and saved $2 million annually.
Handled IT Sarbanes-Oxley compliance issues and communications with Public Utility Commission (PUC).
Elevated organization’s efficiency and productivity through introduction of new project management processes. Performed case development, project engineering, business analysis, test script developing, and functional and technical requirements gathering.
Earned internal and industry-wide nominations on 3 projects for IT Innovative and Business Intelligence awards, including the following recognitions and citations:
** Information Week: #2 in the U.S. for “IT Innovation in the Utilities Industry”
** ComputerWorld: Best Practices in Business Intelligence Award, 2004
** Internal Recognition: CEO’s Innovation Award- Plant Optimization Modeling Tool
Produced projected ROI up to $1 million as lead for testing and implementation of Global eContract solution that syndicated contracts of global energy company and Global eSupply Chain solution for requisitioning. Developed over 100 test cases.
Facilitated forecast six-figure revenue gain by developing CRM solution strategy and business-process-driven EAI integration architecture for a telecommunications subsidiary of Telmex in Mexico City.
Generated over $1 million revenues within 1st year of new Mexico City office; played key role in team building and partnership negotiations with IBM.
Launched multimillion-dollar online revenue opportunities through eBusiness strategy solution for business unit of global oil and gas company
Saved $10 million annually for global energy trading client by heading requirements analysis to streamline business processes and transfer trading confirmation to on-line.
Synthesized turnaround of a troubled $15 million tax application through the leadership as testing manager. Drove project completion in 8 short weeks for projected $100 million in annual cost savings for client.
Directed team of 10 through full lifecycle for company’s largest application development/implementation project involving $2.5 million Internet Java/CORBA module and collaboration with CIO clients and managers.
Contributed to customer ROI by identifying $3 million merger savings for Shell/Texaco venture and generating $4 million annual savings for group of key clients.
Earned “Outstanding Achievement for Customer Satisfaction” award directly from customers in recognition of uncompromising attention to service and quality delivery
Streamlined operational accuracy of leak detection software for pipeline scada system by 40%.
Minor in Computer Science
Member, ISACA (IT Governance)
Netshare IT member forum leader
Sun Certified Architect for Java 1.2 Technology
IBM Certified eBusiness Solution Advisor
Authorized Avantgo Mobile Expert
Member, Project Management Institute
Senior Technology Manager skilled in managing multimillion dollar, complex projects and developing innovative business solutions.
Recognized Leader. Achieved multimillion-dollar revenue and profit gains for clients; cited in major industry publications for technology innovation and quality.
Outstanding Client Focus.Influenced buy-in through trust and open communications with initially resistant stakeholders.
High-Level Strategic Planner and Executioner. Possess blend of skills to consult on high levelstrategic plans and to execute project plan that will align with company’s financial goals.
Extensive System Integration, Custom Applications, Business Intelligence, and Web Experience. Delivered multiple initiatives with variety of complex technologies.
Vast Turnaround Initiative Experience.Prevented $22 million inlost investments through successful delivery of failing projects.
Certified PMP(200), Executive MBA(2007)
“Raymond was an invaluable asset at EBL. Raymond provided exceptional leadership in areas of project management, software product development and consulting services deployment. Raymond's technical leadership, vision, professionalism and management skills were instrumental in EBL securing venture capital funding as a result of our successes in Latin America."
VP - Direct Supervisor
“Raymond worked as a Project Manager for a complex system installation creating and managing requirements, client expectations, software vendor deliveries and project risks to deliver a working system. As the project manager, he had many responsibilities beyond the traditional PM that required his technical expertise and people management as he worked for the client, and vendor to deliver this system.”
Booz Allen colleague